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MS Office Forum / Outlook / Contacts / November 2007

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Can't see outlook contacts when writing an email

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J Goldsmith - 19 Nov 2007 03:29 GMT
I have Outlook 2003.   My computer had to have the OS reinstalled, so I
backed up my outlook info.  I imported the contact info in (using the import
tool), and I can see it when I click on "Contacts", but when I am in a new
email, and try to use contacts to address the email, it says there is nothing
there.  It seems my contacts are disconnected to the email address operation.
Appreciate any help given.
Brian Tillman - 19 Nov 2007 04:13 GMT
> I have Outlook 2003.   My computer had to have the OS reinstalled, so
> I backed up my outlook info.  I imported the contact info in (using
[quoted text clipped - 3 lines]
> disconnected to the email address operation. Appreciate any help
> given.

Your problem is caused by the fact that you imported.  There is never any
reason to import from a previous version of Outlook.  Configure your Outlook
Address Book service, as described here countless times.
http://support.microsoft.com/kb/287563/en-us
Signature

Brian Tillman [MVP-Outlook]

J Goldsmith - 19 Nov 2007 06:48 GMT
Hi Brian, thanks for your help.

I did this:
Step 1: Install the Outlook Address Book service
To do this, follow these steps, as appropriate for the version of Outlook
that you are running.
Microsoft Outlook 2002 and Microsoft Office Outlook 2003
1. On the Tools menu, click E-mail Accounts.
2. Click to select View or change existing directories or address books, and
then click Next.
3. If your Outlook Address Book is listed, click Cancel, and then go to the
steps in the "How to Mark Your Contact Folder for Use with Your Address Book"
section.

and I found something called "outlook address book" in this location, so I
cancelled.

Then I did this:
Step 2: Mark your contact folder for use with your address book
1. On the File menu, point to Folder, and then click Properties for your
folder name.
2. On the Outlook Address Book tab, click to select the Show this folder as
an e-mail address book check box, type a descriptive name, and then click OK.

on the inbox, but it did not display something called an "outlook address
book" tab.  

By the way, how are you supposed to bring data in if you don't import it?  I
looked for instructions on the microsoft website, but couldn't find any for
anything but importing.

> > I have Outlook 2003.   My computer had to have the OS reinstalled, so
> > I backed up my outlook info.  I imported the contact info in (using
[quoted text clipped - 8 lines]
> Address Book service, as described here countless times.
> http://support.microsoft.com/kb/287563/en-us
Gordon - 19 Nov 2007 08:25 GMT
> By the way, how are you supposed to bring data in if you don't import it?
> I
> looked for instructions on the microsoft website, but couldn't find any
> for
> anything but importing.

As posted in all the Outlook groups at least daily....
On Old Computer:
Close Outlook.
Search for, and copy the pst file. Default name and location for XP is:
C:\Documents and Settings\{Your User Name here}\Local Settings\Application
Data\Microsoft\Outlook\Outlook.pst. (You may have to enable Hidden and
System files in your search)

On the New computer:
Copy the pst file to your HDD. Do NOT overwrite any existing file. Remove
any read-only attribute. (Right-Click-Properties).
Open Outlook.
Do File-Open-Outlook Data File and navigate to where you copied the file.

You then have two alternatives.
1. Drag and drop the data from the old file to the new
or,
2. If you have a large amount of data then you can set the old file as the
Default Delivery location and Outlook will just carry on using that file.
(Control Panel-Mail-Data File)

more info here:

http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

HTH
Brian Tillman - 19 Nov 2007 13:20 GMT
> Hi Brian, thanks for your help.
>
[quoted text clipped - 12 lines]
> and I found something called "outlook address book" in this location,
> so I cancelled.

At this point, I would have removed the Outlook Address Book services,
stopped and restarted Outlook, then added the service back in again.

> Then I did this:
> Step 2: Mark your contact folder for use with your address book
[quoted text clipped - 6 lines]
> on the inbox, but it did not display something called an "outlook
> address book" tab.

Did you select the Contacts folder first before clicking
File>Folder>Properties?  You should also be able to right-click your
Contacts folder and choose Properties.  You should see the Outlook Address
Book tab.

> By the way, how are you supposed to bring data in if you don't import
> it?  I looked for instructions on the microsoft website, but couldn't
> find any for anything but importing.

Simply reuse the PST.  See this:
http://www.howto-outlook.com/howto/backupandrestore.htm
Signature

Brian Tillman [MVP-Outlook]

J Goldsmith - 20 Nov 2007 03:53 GMT
Thanks for your help Brian.

I did this, but still, when I push "To" in a new mail, it tells me there is
not an address book associated with it.  If I browse I see "Outlook address
book" which says there are no entrees in it.  I can also see my contacts,
which has all the info.  

Gordon, I checked through the help associated with Microsoft outlook, and
online techical pages and didn't see this process.  I didn't know about the
resources you sited or this discussion group.  If you are part of Microsoft,
then this would be feedback on the difficulty in finding the right info at
the right time.

> > Hi Brian, thanks for your help.
> >
[quoted text clipped - 38 lines]
> Simply reuse the PST.  See this:
> http://www.howto-outlook.com/howto/backupandrestore.htm
Brian Tillman - 20 Nov 2007 13:24 GMT
> Thanks for your help Brian.
>
> I did this, but still, when I push "To" in a new mail, it tells me
> there is not an address book associated with it.  If I browse I see
> "Outlook address book" which says there are no entrees in it.  I can
> also see my contacts, which has all the info.

RIght.  The "Outlook ADdress Book" entry wil contain only your Contact
folder, just like it should.  In the Address Book interface, click
Tools>Options.  The "Show this address list first" drop-down should say
"Contacts".  If it doesn't change it.
Signature

Brian Tillman [MVP-Outlook]

 
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