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MS Office Forum / Outlook / Contacts / December 2007Outlook 2007 Locks Up
For some reason when I try to reply to, forward or create a new email when I click on the To, cc or bcc buttons Outlook locks up and I have to go to the Task manager and terminate the program. The same thing happens if I try clicking on the address book in the message window. I can open the address book in the main window of outlook without a problem. Also if I open a contact group and try to add an existing contact to the group this also locks up the program. I have tried the repair feature and it finds nothing wrong. Is there something I can try short of reinstalling the software which may or may not fix the problem? Thanks! Reinstalling won't help a thing. Also, Outlook 2007 retains a bug that prevents you from repairing the address service. Creating a new profile might help.  SignatureRuss Valentine [MVP-Outlook] > For some reason when I try to reply to, forward or create a new email when > I [quoted text clipped - 14 lines] > > Thanks! Thanks Russ for the suggestion. I created a new profile, but the same problem occurs with the new profile. > Reinstalling won't help a thing. Also, Outlook 2007 retains a bug that > prevents you from repairing the address service. Creating a new profile [quoted text clipped - 17 lines] > > > > Thanks! When you created the new profile, did you do so from scratch with a unique name? Does the Outlook Address Book Service appear correctly in this profile? Are you running against a local data file or Exchange Server? SignatureRuss Valentine [MVP-Outlook] > Thanks Russ for the suggestion. I created a new profile, but the same > problem [quoted text clipped - 25 lines] >> > >> > Thanks! I did create a new profile with a unique name. I'm not certain what you mean by "Does the Outlook Address Book Service appear correctly..." The address book does appear on the top tool bar. I went into Contact Manager and added one contact. This contact showed up in the address book. When I tried to author a new email and clicked on the To button the program locked up just as with the other profile. I have the same program and same address book and contacts on my notebook computer and it does not exhibit the problem so I have assumed it must not be a glitch in the .bcm data file. It is certainly frustrating to have this happen and have no advice what-so-ever or acknowledgement of the problem from Microsoft. I noticed another post today with the same problem. Thanks again for your assisstance Russ. > When you created the new profile, did you do so from scratch with a unique > name? Does the Outlook Address Book Service appear correctly in this [quoted text clipped - 28 lines] > >> > > >> > Thanks! Hmmm... So if you entered a new Contact and it appeared correctly, then we know your Outlook Address Book Service and profile are OK. That narrows the problem down to your Contacts Folder which is why I need the answer to rest of my inquiry. SignatureRuss Valentine [MVP-Outlook] >I did create a new profile with a unique name. I'm not certain what you >mean [quoted text clipped - 55 lines] >> >> > >> >> > Thanks! Sorry Russ, my contacts are located on my personal computer. The way the data gets to my notebook is I sync my phone with my desktop computer and then sync the phone with my notebook having the phone overwrite the notebook. Thanks for keeping after this Russ. > Hmmm... > So if you entered a new Contact and it appeared correctly, then we know your [quoted text clipped - 60 lines] > >> >> > > >> >> > Thanks! Oh, ick. There's the problem. Your data file is corrupt. Relying on sync software to maintain your data is unwise. I trust you back up your data frequently? SignatureRuss Valentine [MVP-Outlook] > Sorry Russ, my contacts are located on my personal computer. The way the > data [quoted text clipped - 81 lines] >> >> >> > >> >> >> > Thanks! I do do frequent backups Russ, but the computer on which I have the problem does not get its contact data via sync. It contains the master data file and this is synced to the the phone and then synced to my notebook from the phone. The only file the phone changes is the notebook and that computer doesn't suffer experience the problem. > Oh, ick. There's the problem. Your data file is corrupt. Relying on sync > software to maintain your data is unwise. I trust you back up your data [quoted text clipped - 84 lines] > >> >> >> > > >> >> >> > Thanks! > I do do frequent backups Russ, but the computer on which I have the > problem does not get its contact data via sync. It contains the > master data file and this is synced to the the phone and then synced > to my notebook from the phone. The only file the phone changes is the > notebook and that computer doesn't suffer experience the problem. It is the "master data file" the is most in need to a good backup scheme. I make a daily copy of my PST to external storage because it's important enough to me I want to make sure I'll never lose it. SignatureBrian Tillman [MVP-Outlook] I'm not sure I would agree with your assumption that the "only file the phone changes" is the notebook. That's placing far more confidence in your sync software than it deserves. You might have a better explanation for what has corrupted your data file, but from where I sit, sync software is the number one suspect. Anyone who is running syncs against their file should be backing that file up daily. Have you tried repairing your file? SignatureRuss Valentine [MVP-Outlook] >I do do frequent backups Russ, but the computer on which I have the problem > does not get its contact data via sync. It contains the master data file [quoted text clipped - 108 lines] >> >> >> >> > >> >> >> >> > Thanks! I really appreciate all the suggestions, but I'm not certain if I understand the data file being the prime suspect. The reason I say this is because of what I responded earlier. I created an entirely new profile which contained no contact or address book entries and it still crashed when trying to access the contacts. Regarding repairing the file, the only repair tool I find from Microsoft is to repair a pst file and not a bcm file. In the case of the new profile I created I made the one test entry into the Business Contact Manager and this populated the address book. As I said earlier I do make regular backups of the Business Contact Manager, but I have not tried using the backed file since the new profile didn't didn't solve the problem and it was a new pst and bcm and still crashed. > I'm not sure I would agree with your assumption that the "only file the > phone changes" is the notebook. That's placing far more confidence in your [quoted text clipped - 115 lines] > >> >> >> >> > > >> >> >> >> > Thanks! How nice of you finally to tell us you were using BCM and not Outlook. Did you think we were mind readers? Post in a BCM group. SignatureRuss Valentine [MVP-Outlook] >I really appreciate all the suggestions, but I'm not certain if I >understand [quoted text clipped - 154 lines] >> >> >> >> >> > >> >> >> >> >> > Thanks! |
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