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MS Office Forum / Outlook / Contacts / January 2008LOSING DISTRIBUTION LISTS BY DRAG AND DROP
Access 2003, Windows XP This morning I was showing a co-worker a tip I got from this site that works on my computer. Open your contacts folder, drag a distribution list over to the mail folder in the navigation pane and drop, and a new message pops up addressed to the DL. Only when she tried this, the list simply disappears out of her contacts folder and is stored who-knows-where. We found it by using Advanced Find. We tried this by drag and dropping to both the Inbox folder in the navigation pane and the mail tab at the bottom of the navigation pane. Same result; folder disappears out of contacts folder and must be found with Advanced find. This did happen to me once before on my computer (not my co-worker's), so I have seen it happen. But it no longer happens to me. Ideas?  SignatureWilliam FOLLOW UP: I have been able to duplicate losing a DL on my computer. I have 8 DL's in my contacts folder. 3 of the 5 DLs in that folder will disappear every time I drag and drop them to the Inbox. The other 5 consistently bring up a new message to that DL. I've opened all 8 lists to look for a clue and found just one. There are 2 different icons in each of the 3 groups that disappear. The entries have either an address card, or an address card with a head (profile) on it. In the 5 that don't disappear, the icons are all the same (either the address card OR the address card with the head). I hope this is a clue to the issue!? SignatureWilliam > Access 2003, Windows XP > [quoted text clipped - 14 lines] > > Ideas? FOLLOW UP TO THE FOLLOW UP. I created a new distribution list that has both of the aforementioned icons, but this one does not disappear into the Inbox when dragged and dropped. Another possibility is that I am pretty sure the DL's that disappear were not created on my computer, but sent to me by others and saved into my contacts folder. I'm about 98% sure on this. SignatureWilliam > FOLLOW UP: I have been able to duplicate losing a DL on my computer. I have > 8 DL's in my contacts folder. 3 of the 5 DLs in that folder will disappear [quoted text clipped - 24 lines] > > > > Ideas? > Access 2003, Windows XP What does Access have to do with it? > This morning I was showing a co-worker a tip I got from this site > that works on my computer. Open your contacts folder, drag a > distribution list over to the mail folder in the navigation pane and > drop, and a new message pops up addressed to the DL. Only when she > tried this, the list simply disappears out of her contacts folder and > is stored who-knows-where. We found it by using Advanced Find. And where did Advanced Find say it was? SignatureBrian Tillman [MVP-Outlook] Crap. Outlook 2003 They were found in the Inbox. Of course, they cannot be seen in the Inbox because there is no way to view distribution lists there. The reason I say it is in the Inbox is because in the Advanced Find, I checked ONLY the Inbox in the "Look In" option, suspecting that they might be there since that is where I had dropped them. SignatureWilliam > > Access 2003, Windows XP > [quoted text clipped - 8 lines] > > And where did Advanced Find say it was? > Crap. Outlook 2003 > They were found in the Inbox. Of course, they cannot be seen in the > Inbox because there is no way to view distribution lists there. The > reason I say it is in the Inbox is because in the Advanced Find, I > checked ONLY the Inbox in the "Look In" option, suspecting that they > might be there since that is where I had dropped them. And you can't drag them back to the Contacts folder? SignatureBrian Tillman [MVP-Outlook] Yes, I have dragged them back. But every time I try to drop them in the Inbox they disappear again into the Inbox. I'd like them to behave like the rest of the DL's, which bring up a new message with themselves in the address. It's a pain trying to remember which DL's work and which disappear. I'd like to know if I can correct these 3 files, so that if it happens again to other files in the future I'll know what to do. SignatureWilliam > > Crap. Outlook 2003 > > They were found in the Inbox. Of course, they cannot be seen in the [quoted text clipped - 4 lines] > > And you can't drag them back to the Contacts folder? > Yes, I have dragged them back. But every time I try to drop them in > the Inbox they disappear again into the Inbox. I'd like them to > behave like the rest of the DL's, which bring up a new message with > themselves in the address. It's a pain trying to remember which DL's > work and which disappear. Drag the DL back to the COntacts folder. Open the DL. Change a member (i.e., delete it and add it again). Save the DL. Now try again with the changed DL. What happens? > I'd like to know if I can correct these 3 files, so that if it > happens again to other files in the future I'll know what to do. They're not files. SignatureBrian Tillman [MVP-Outlook] I deleted an entry, added again, saved and closed. Same thing happens - the DL ends up in my Inbox. I have thought of another clue. The three DL's that disappear into the Inbox when dragged and dropped were all emailed to me from another worker. Could it be that they are being recognized by Outlook as a mail item instead of a contact item, and so do not trigger a new message but a relocation into a different folder? They do function as DL's; that is, if I right click and select "new message to contact" they will bring up a new message with the DL in the To box. Thanks for staying with this issue. SignatureWilliam > > Yes, I have dragged them back. But every time I try to drop them in > > the Inbox they disappear again into the Inbox. I'd like them to [quoted text clipped - 10 lines] > > They're not files. > I deleted an entry, added again, saved and closed. Same thing > happens - the DL ends up in my Inbox. [quoted text clipped - 6 lines] > as DL's; that is, if I right click and select "new message to > contact" they will bring up a new message with the DL in the To box. And is that DL in the To field resolved (i.e. it displays underlined and with a plus in front of it)? SignatureBrian Tillman [MVP-Outlook] Yes, they have an underline and a plus sign. If I click the plus sign, I see all the individual addresses belonging to the DL SignatureWilliam > > I deleted an entry, added again, saved and closed. Same thing > > happens - the DL ends up in my Inbox. [quoted text clipped - 9 lines] > And is that DL in the To field resolved (i.e. it displays underlined and > with a plus in front of it)? > Yes, they have an underline and a plus sign. If I click the plus > sign, I see all the individual addresses belonging to the DL Well, I'm stumped. Sorry. SignatureBrian Tillman [MVP-Outlook]
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