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MS Office Forum / Outlook / Contacts / February 2008Address book can not be opened
I am trying to put a contact’s name and email address onto a new email message. I open Outlook 2003 (11.8118.8132) running under Windows XP (5.1.2600 Service Pack 2, Build 2600.). I click on File, New, E-mail Message and an untitled message opened. I click on the To: field, instead of viewing a list of contacts I am told the address book can not be opened. I looked for the Contacts file in directory C:\Documents & Settings\Kenneth Cavanaugh\Local Settings\Application Data\Microsoft \Outlook. I found Contacts.pst, 265KB, type, Office Data. I tried to Import the file into Outlook. Here is what I did: I clicked on File, Import/Export, and the Import Export Wizard opened. I selected Import from another program or file, clicked Next selected Personal Folder file (.pst), clicked Next selected Do not import duplicates, clicked Next Selected Import from Personal Folders, include subfolders, Selected Import items into the same folder in Personal Folders, clicked Finish I got no responce. No error messages, nothing happened. What do I need to do to import my Contacts List into Outlook?  SignatureKC > I am trying to put a contact’s name and email address onto a new email > message. [quoted text clipped - 4 lines] > viewing a list of contacts I am told the address book can not be > opened. Do you have contacts in your Contacts folder? That's where they belong. If so, and your Contacts folder doesn't show in the Address Book interface, you haven't properly configured the Address Book service. See this: http://support.microsoft.com/kb/287563/en-us > I looked for the Contacts file in directory C:\Documents & > Settings\Kenneth Cavanaugh\Local Settings\Application Data\Microsoft > \Outlook. I found Contacts.pst, 265KB, type, Office Data. Outlook doesn't keep its contacts in a separate file. It keeps them in the same file in which it keeps your calendar, mail, tasks, notes, and other data. > I tried to Import the file into Outlook. No need to import if you have a PST. Simply open the PST with FIle>Open>Outlook Data File. SignatureBrian Tillman [MVP-Outlook] I clicked on the Outlook icon and looked at the Navigation Plane and found only Personal Folders and Active Folders. I did not find Contacts. I clicked on Personal Folders, and still did not find Contacts. Then I went back to the Status bar and clicked on GO. A menu popped-up. I pointed to Contacts and clicked, and my Contacts were displayed. Obviously my Contacts are in Outlook, but why didn’t they appear in the Navigation Plane? Oh, I see, there is a tab near the bottom of the pane. If I pull it up, Contacts appears as an item in the Navigation Pane. If I click on the word Contacts the list opens. But my problem is not solved. When I click on To, on an untitled message, Contacts should open, but instead a pop-up box displays the error message, “The address could not be displayed” When I clicked OK another pop-up box called “Select Names” appeared and I press the down arrow on "Show Names from list" and the word Contacts appears three times! When I clicked on the first two noting happwns, but when I clicked on the third Contact lis my contacts open. Next I got out Windows Explorer and looked for pst files on my hard disk. I looked in C:\Documents and Settings\Kenneth Cavanaugh for PST files, and found them in folder Applications Data \Microsoft\Outlook and in Local\Microsoft\Outlook. So I have duplicate pst files on my primary hard drive, and triplicate Contacts listed in Outlook. Which folder do the pst files belong in, Application Data or Local Settings? What should I do to remove two of three Contacts lists from my Outlook Address book? SignatureKC > > I am trying to put a contact’s name and email address onto a new email > > message. [quoted text clipped - 22 lines] > No need to import if you have a PST. Simply open the PST with > FIle>Open>Outlook Data File. > I clicked on the Outlook icon and looked at the Navigation Plane and > found only Personal Folders and Active Folders. I did not find > Contacts. I clicked on Personal Folders, and still did not find > Contacts. "Active" folders? I'll bet it says "Archive". Which Navigation Pane view are you using? > Then I went back to the Status bar and clicked on GO. A menu > popped-up. I pointed to Contacts and clicked, and my Contacts were > displayed. Obviously my Contacts are in Outlook, but why didn’t they > appear in the Navigation Plane? I suspect you're using the Mail view of the Navigation Pane, which displays only mail folders. Click the COntacts of Folder List button at the bottom of the pane. > Oh, I see, there is a tab near the bottom of the pane. If I pull it > up, Contacts appears as an item in the Navigation Pane. If I click on > the word Contacts the list opens. But my problem is not solved. When > I click on To, on an untitled message, Contacts should open, but > instead a pop-up box displays the error message, “The address could > not be displayed” You have your Outlook Address Book service configured correctly. > When I clicked OK another pop-up box called “Select Names” appeared > and I press the down arrow on "Show Names from list" and the word > Contacts appears three times! When I clicked on the first two > noting happwns, but when I clicked on the third Contact lis my > contacts open. Click Tools>E-mail Accounts>View or change existing directories or address books>Next. Select "Outlook Address Book" and click Change. Remove the top two "Contacts" entries from the list. Close the dialogue. Stop and restart Outlook. Now what happens? > Next I got out Windows Explorer and looked for pst files on my hard > disk. I looked in C:\Documents and Settings\Kenneth Cavanaugh for > PST files, and found them in folder Applications Data > \Microsoft\Outlook and in Local\Microsoft\Outlook. Ask Outlook which PSTs you're actively using. Click FIle>Data File Management and note the PST paths you see. Click Tools>Options>Other>AutoArchive and note the PST paths you see. It's OK for the archive path to be listed in the Data File Management list. WIth those two locations, you should know all of the PSTs Outlook is currently referencing. > Which folder do the pst files belong in, Application Data or Local > Settings? The default location is the Local Settings one, but there's nothing magical about what folder contains the PST. You can have a PST in any folder on your hard drive, as long as you have read/write permission to it. SignatureBrian Tillman [MVP-Outlook] > Click Tools>E-mail Accounts>View or change existing directories or address >books>Next. Select "Outlook Address Book" and click Change. Remove the top >two "Contacts" entries from the list. Close the dialogue. Stop and restart >Outlook. Now what happens? My Contacts list is now being displayed. Thank you for giving me a clear concise answer. KC SignatureKC > > I clicked on the Outlook icon and looked at the Navigation Plane and > > found only Personal Folders and Active Folders. I did not find [quoted text clipped - 52 lines] > about what folder contains the PST. You can have a PST in any folder on > your hard drive, as long as you have read/write permission to it. |
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