Contacts folder full?

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WORLDe - 08 Feb 2008 13:23 GMT

Hello,
One of my users has about 550 contacts in their contacts folder. He is
trying to add another contact to it, but it gives him an error message saying
that the folder has reached its limiit and to contact the network admin. Of
course, that's me. I didnt realize that there were limits on contact folders.
His actual mailbox is well below our company limit. Any ideas why this could
be happening? Or what I can do to resolve this?

Thanks

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Brian Tillman - 08 Feb 2008 18:22 GMT

> One of my users has about 550 contacts in their contacts folder. He is
> trying to add another contact to it, but it gives him an error
[quoted text clipped - 3 lines]
> company limit. Any ideas why this could be happening? Or what I can
> do to resolve this?

A Contacts folder should be able to hold at least 64K entries. What version
of Outlook and Exchange are you using?

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Brian Tillman [MVP-Outlook]

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WORLDe - 08 Feb 2008 19:29 GMT

We are running Exchange 03 and Office 03.

> > One of my users has about 550 contacts in their contacts folder. He is
> > trying to add another contact to it, but it gives him an error
[quoted text clipped - 6 lines]
> A Contacts folder should be able to hold at least 64K entries. What version
> of Outlook and Exchange are you using?

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Brian Tillman - 08 Feb 2008 21:46 GMT

> We are running Exchange 03 and Office 03.

What is the exact text of the error and exactly what do do you click to
elicit the message?

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Brian Tillman [MVP-Outlook]

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WORLDe - 11 Feb 2008 17:56 GMT

Hi Brian,
I believe I fixed his issue.
I went into his Outlook and I went into the properties under the Contacts
folder. I noticed that the field labeled "when posting to this folder, use:"
and his was set to Faxcontact.
I changed this to IPM.contact and now he is able to add and delete contacts.

If I change it back to Faxcontact and try to add a new contact, I get an
error message saying that the forms cannot be used and to contact the
administrator.

Can you tell me what the difference is between Faxcontact and IPM.contact?

> > We are running Exchange 03 and Office 03.
>
> What is the exact text of the error and exactly what do do you click to
> elicit the message?

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Diane Poremsky [MVP] - 11 Feb 2008 20:29 GMT

what fax software do you have installed?

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> Hi Brian,
> I believe I fixed his issue.
[quoted text clipped - 15 lines]
>> What is the exact text of the error and exactly what do do you click to
>> elicit the message?

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WORLDe - 11 Feb 2008 20:34 GMT

We used to have a fax software program called Fax Sr. from OMTOOL.
We no longer use that software as it is not compatible with Office 2003, etc.

> what fax software do you have installed?
>
[quoted text clipped - 17 lines]
> >> What is the exact text of the error and exactly what do do you click to
> >> elicit the message?

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Diane Poremsky [MVP] - 11 Feb 2008 21:27 GMT

that's probably what installed the fax form you saw listed as the default
form. you can delete it using forms manager.

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> We used to have a fax software program called Fax Sr. from OMTOOL.
> We no longer use that software as it is not compatible with Office 2003,
[quoted text clipped - 25 lines]
>> >> to
>> >> elicit the message?

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