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MS Office Forum / Outlook / Contacts / March 2008Outlook 2007 Blank Distribution List
We use Outlook 2003 but one of my computers just had Office 2007 installed with Outlook 2007. I have found that when I am in Outlook 2007 and bring up one of my personal distribution lists from my contacts file in the send box and click on the plus sign, the list is blank (only semicolons appear). The message will not send even if I don't click on the plus sign. I contacted our IT person and he tested his distribution list in Outlook 2007 and it worked fine. He suggested that my profile might be causing the problem and so I reinstalled it. The distribution list worked fine and then the next day, I couldn' t get it to work. Has anyone else noticed this problem? Thanks, BHJr No information here. State what information store you are using and how this DL was created.  SignatureRuss Valentine [MVP-Outlook] > We use Outlook 2003 but one of my computers just had Office 2007 > installed with Outlook 2007. I have found that when I am in Outlook [quoted text clipped - 11 lines] > Thanks, > BHJr I have exactly the same problem. I created my DL in Outlook 2003, but recreated in 2007. I still have the same problem. Is there no solution? > No information here. State what information store you are using and how this > DL was created. [quoted text clipped - 13 lines] > > Thanks, > > BHJr Depends. Care to provide the information I requested, including how you migrated this DL from 2003 to 2007 and how you are selecting the recipient? SignatureRuss Valentine [MVP-Outlook] >I have exactly the same problem. I created my DL in Outlook 2003, but > recreated in 2007. I still have the same problem. Is there no solution? [quoted text clipped - 17 lines] >> > Thanks, >> > BHJr On Feb 11, 5:33 pm, "Russ Valentine [MVP-Outlook]" <russ...@gmail.com> wrote: > Depends. Care to provide the information I requested, including how you > migrated this DL from 2003 to 2007 and how you are selecting the recipient? [quoted text clipped - 27 lines] > > - Show quoted text - Assuming that DL is distribution list, I did not migrate it as it is on Microsoft Exchange and I created it a number of years ago, most recently using with my My Outlook 2003. So, when I am logged on to Outlook using a computer with 2003, it works fine. The problem is when I am logged on to my computer with Outlook 2007 and I access my contacts and DL. Emailing single contacts works fine but I can't send a DL even if I create a new one in Outlook 2007. When you say you need more info about the info store, are you referring to some properties of the Exchange Server? Is this a DL you created in your Exchange mailbox or the GAL? SignatureRuss Valentine [MVP-Outlook] On Feb 11, 5:33 pm, "Russ Valentine [MVP-Outlook]" <russ...@gmail.com> wrote: > Depends. Care to provide the information I requested, including how you > migrated this DL from 2003 to 2007 and how you are selecting the [quoted text clipped - 33 lines] > > - Show quoted text - Assuming that DL is distribution list, I did not migrate it as it is on Microsoft Exchange and I created it a number of years ago, most recently using with my My Outlook 2003. So, when I am logged on to Outlook using a computer with 2003, it works fine. The problem is when I am logged on to my computer with Outlook 2007 and I access my contacts and DL. Emailing single contacts works fine but I can't send a DL even if I create a new one in Outlook 2007. When you say you need more info about the info store, are you referring to some properties of the Exchange Server? Actually, I migrated the DL from Outlook 2000, not 2003. I installed the MS Office 2007 Suite, which included Outlook, over the MS Office 2000 Suite. I did not uninstall the old Suite first. Anyway, the new Outlook (2007) installation captured all the settings from my old pst file, including my DLs. After I discovered the described problem, I deleted the DL and recreated the DL in Outlook 2007, but had the same result - semicolons instead of names when I expanded the DL. I recreated the DL by opening Contacts, right-clicking in the open area, and selecting "New Distribution List". I named the DL and selected "Select Members" from the "Members" group in the ribbon at the top. I selected all the recipients from the Global Address List. I added them to the DL by clicking on "Members" at the bottom of the "Select Members" menu after selecting each recipient from the Global Address List. > Depends. Care to provide the information I requested, including how you > migrated this DL from 2003 to 2007 and how you are selecting the recipient? [quoted text clipped - 19 lines] > >> > Thanks, > >> > BHJr DL's created in the GAL are an Exchange issue, not an Outlook issue. Have you asked your Exchange administrator? SignatureRuss Valentine [MVP-Outlook] > Actually, I migrated the DL from Outlook 2000, not 2003. I installed the > MS [quoted text clipped - 43 lines] >> >> > Thanks, >> >> > BHJr I set up a DL using the Add New icon which involved manually entering email addresses not on our Global list and manually entering one on the Global list. The DL worked. It appears the importing from GAL using the Select Members icon does not work. I will contact our Exchange Administrator but the DL importing from the GAL works on my 2003 Outlook and does not on my Outlook 2007. I've never seen importing a DL work. You create the DL where you want to use it. SignatureRuss Valentine [MVP-Outlook] >I set up a DL using the Add New icon which involved manually entering > email addresses not on our Global list and manually entering one on > the Global list. The DL worked. It appears the importing from GAL > using the Select Members icon does not work. I will contact our > Exchange Administrator but the DL importing from the GAL works on my > 2003 Outlook and does not on my Outlook 2007. I wasn't clear on this. My procedure (I use XP by the way) in Outlook 2007 Select Create New Distribution list Type in Name of List Click on Select Names Address book defaults to GAL Select names by searching, highlighting, and adding by clicking on Members (that's what I meant by importing). Click Save and Close I have found that if I use Add New and type in the email address manually, the DL works. If I create a DL manually using Add New and then add a name using Select Names, the DL comes up blank when I expand it in the To: box. BHJr > I wasn't clear on this. > My procedure (I use XP by the way) in Outlook 2007 [quoted text clipped - 13 lines] > > BHJr I have this same issue with many of my users. If I send an email message it goes fine, but if I try to schedule and meeting with the DL, it changes to a blank space with a semicolon. My system works fine. I have tried rebuilding the user profile but this hasn't resolved the issue. This started when we migrated to Office 2007. Any solutions would be appriciated. As I said, DL's created from the GAL are issues with the AD, not Outlook. You'll need help in an Exchange group or from your Exchange Administrator. SignatureRuss Valentine [MVP-Outlook] >I wasn't clear on this. > My procedure (I use XP by the way) in Outlook 2007 [quoted text clipped - 13 lines] > > BHJr On Feb 14, 5:08 pm, "Russ Valentine [MVP-Outlook]" <russ...@gmail.com> wrote: > As I said, DL's created from the GAL are issues with the AD, not Outlook. > You'll need help in an Exchange group or from your Exchange Administrator. [quoted text clipped - 20 lines] > > - Show quoted text - OK but this is not an AD/GAL DL...it is a DL created by the user in their contact list in Outlook... You jumped this thread. If you have another issue, post in clearly in a new thread. SignatureRuss Valentine [MVP-Outlook] On Feb 14, 5:08 pm, "Russ Valentine [MVP-Outlook]" <russ...@gmail.com> wrote: > As I said, DL's created from the GAL are issues with the AD, not Outlook. > You'll need help in an Exchange group or from your Exchange Administrator. [quoted text clipped - 23 lines] > > - Show quoted text - OK but this is not an AD/GAL DL...it is a DL created by the user in their contact list in Outlook... Just to complete this discussion as I started it. I talked with one of our exchange administrators who suggested that there might be a corrupted Office 2007 issue and that I reload Office 2007. This would also, of course, create a new profile. I did that last week and the problem of the blank distribution lists did not reappear. Thanks to all of you who gave input on this.
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