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MS Office Forum / Outlook / Contacts / February 2008Contacts' folder appears 3 times
Hi, We have started migrating our users to Outlook 2003 with an integrated management system (Hummingbird's DM5). We have one user in our pilot group who has full access to her boss's mailbox who sees her boss's Contacts' folder 3 times, each one identical. I was wondering if anyone else had ever experienced this problem and if a solution can be found before we migrate everyone Thanks Jeannie Jeannie, I just reinstalled Outlook 2003 (via Office 2003, SP3) and am seeing 2 similar problems. I don't know the fixes yet. What I see is (a) 2 contacts folders. The first one is empty, the second has all my address book names in it. Because the first one is there and empty, when I try to use it (e.g., create new email and press "To" to see names in the address book) all I get is an error that the address list cannot be displayed. I also have my Personal Folders Folder showing up twice, yet it's exactly the same folder and contents and getting new mail or editing it makes changes real time to both. If I find an answer to this, I'll let you know. - Bill > Hi, > We have started migrating our users to Outlook 2003 with an integrated [quoted text clipped - 5 lines] > Thanks > Jeannie > I also have my Personal Folders Folder showing up twice, yet it's > exactly the same folder and contents and getting new mail or editing > it makes changes real time to both. This is a corrupt mail profile issue, often caused by importing from a PST (although there are other causes as well). Your easiest solution is to create a new mail profile.  SignatureBrian Tillman [MVP-Outlook] Jeanne, I just found out how to fix your problem - see the thread below listed as "Subject: Re: Multiple Folders Named "Contact" in Outlook 2003 2/11/2008". I used this to solve the Contacts problem. Now I just need to solve the Personal Folders one, but that's not your problem. :) - Bill > Hi, > We have started migrating our users to Outlook 2003 with an integrated [quoted text clipped - 5 lines] > Thanks > Jeannie Is there some reason you thought this was an Outlook issue and not an Exchange issue? I would have posted this to an Exchange group. SignatureRuss Valentine [MVP-Outlook] > Hi, > We have started migrating our users to Outlook 2003 with an integrated [quoted text clipped - 6 lines] > Thanks > Jeannie Sorry, creating a new profile did not work and the Address Book solution did not work either. This seems to be a view issue in Outlook. When you use the folder list there is only one contact folder for the boss, the 3 appearances are only there when you use the Contact icon in the Navigation pane. The following has been tried so far: - recreating the profile on the user's workstation - repaired Outlook - created the profile on another workstation and still the contacts appear 3 times - created a new Windows profile - renamed the reg folder This only happens with her boss' contacts (and calendar) not with her own, and only when using the icons on the navigation pane, not the Outlook Folder List. Any further help would be greatly appreciated Thanks > Is there some reason you thought this was an Outlook issue and not an > Exchange issue? I would have posted this to an Exchange group. [quoted text clipped - 8 lines] > > Thanks > > Jeannie |
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