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MS Office Forum / Outlook / Contacts / February 2008Lost My Contacts When Repairing My Internet Access with Provider
PMy Internet provider changed some of my Outlook settings because Outlook suddenly stopped sending my messages. Now, I can send and receive messages, but all of my Outlooks contacts are gone. I know NOTHING about contacts, except how to enter them. Now, when I click on "Address Book" there are no contacts when I select "Personal Address Book" or "Office Address Book" from the dropdown menu. How can I restore my contacts and prevent this from happening again. I have no skill in this at all, so please don't presume that I know anything...  SignatureThanks for any help you can provide! You'll need to tell us what you did to disconnect your Outlook profile from your Outlook data file. You did this. Not Outlook. We have no idea what you did wrong until you tell us what you did. Outlook has not used a Personal Address Book for over a decade. Neither should you. SignatureRuss Valentine [MVP-Outlook] > PMy Internet provider changed some of my Outlook settings because Outlook > suddenly stopped sending my messages. Now, I can send and receive [quoted text clipped - 10 lines] > have > no skill in this at all, so please don't presume that I know anything... Russ, in working with my Internet Provider to enable my messages to be sent, I changed some settings at their direction, but I was following their instructions without personal network know-how. I don't know what an "Outlook profile" or "Outlook data file" is...so I don't think that I can give a 100% correct account of my actions. I believe that, in the end, I'd only changed my e-mail account name and POP3 mail server info. Also, I don't know the difference between a "Personal Address Book" and an "Office Address Book"---but those are both options in my dropdown menu. > You'll need to tell us what you did to disconnect your Outlook profile from > your Outlook data file. You did this. Not Outlook. We have no idea what you [quoted text clipped - 14 lines] > > have > > no skill in this at all, so please don't presume that I know anything... One of the things you must have done is to disconnect Outlook from its data file. You should be able to find this file and start using it again. Look at the information on how to do so here: http://www.slipstick.com/config/backup.htm http://www.howto-outlook.com/Howto/backupandrestore.htm http://office.microsoft.com/en-us/assistance/HA010771141033.aspx You appear also to have disconnected your Outlook Address Book Service. Remove the Personal Address Book from your installation and use the Outlook Address Book instead: http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002 Your Internet Provider needs to do a better job of providing support. None of this should have happened by simply resetting your email account settings. SignatureRuss Valentine [MVP-Outlook] > Russ, in working with my Internet Provider to enable my messages to be > sent, [quoted text clipped - 30 lines] >> > no skill in this at all, so please don't presume that I know >> > anything... |
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