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MS Office Forum / Outlook / Contacts / March 2008contacts not showing up in new mail with To: CC: or in addressbook
i know that y'all have probably answered this question countless times but i'm new here and in need of guidance. I purchased a new computer and transferred my conacts to my new Vista computer (from XP) using the Vista utility and a transfer cable. i'm using office 2007 (upgraded from 2003, upgraded from 2000, etc. etc.). the contacts were working fine before the transfer but now i don't see them when composing new e-mail and pressing To: or CC: . the addressbook shows up in my accounts, but when i check the contact folder options the "show this folder in the addressbook" option is grayed out, and my addressbook is empty. i no longer have my old PC so going back is not an option; the contacts only exist on my new PC and my Pocket PC. i looked through the MS knowledgebase and read that a conversion may be required, but couldn't find any remedy that worked. where do i go from here? is there a way to export my contacts to a file; delete them in outlook and import them back in correctly? is there a conversion utility? Indeed. Answer is posted here daily. You can not Windows Easy Transfer with Outlook. It creates a corrupt profile in which the Outlook Address Book Service is absent and cannot be added. Create a new Outlook profile from scratch and connect it to your current Outlook data file. You will then be able to designate your Contacts Folder as an email address book.  SignatureRuss Valentine [MVP-Outlook] >i know that y'all have probably answered this question countless times but >i'm new here and in need of guidance. I purchased a new computer and [quoted text clipped - 12 lines] > there a way to export my contacts to a file; delete them in outlook and > import them back in correctly? is there a conversion utility? i created a new profile and deleted my old one. now how do i connect it to my current outlook data file? the outlook addressbook appears under my account settings, addressbook tab but when i look at the properties of the contacts folder the "connect to addressbook" option is greyed out. > Indeed. Answer is posted here daily. > You can not Windows Easy Transfer with Outlook. It creates a corrupt [quoted text clipped - 20 lines] >> outlook and import them back in correctly? is there a conversion >> utility? Explain more clearly what you did. Are you talking about the new empty data file the new profile created? The option to "Show this folder as an email address book" should be grayed out but checked in the Properties of that Contacts Folder. All you need to do is open your previous Outlook data file in this profile, set it to be your default, restart Outlook, then make sure that Contacts Folder is enabled as an email address book. SignatureRuss Valentine [MVP-Outlook] >i created a new profile and deleted my old one. now how do i connect it to >my current outlook data file? the outlook addressbook appears under my [quoted text clipped - 25 lines] >>> outlook and import them back in correctly? is there a conversion >>> utility? Russ; i really do appreciate your help. sorry for the delay i've been away for a few days. what i did was transfer my files and settings from my old PC running XP to my new Vista PC using the Vista transfer tool and a Belkin USB transfer cable. i then installed MS Office 2007 onto my new machine and started outlook; when it opened, my contacts were there but when i composed a new e-mail and picked To: my e-mail addresses did not appear. my address book appears to not exist. i checked Tools > Account Settings > Address Books and Outlook Address Book MAPI appears but when i check the properties in any of my contact folders, the Show this Folder as an E-mail Address Book option is greyed out. how can i find my Outlook data file, and how do i open it to set it as my default? > Explain more clearly what you did. Are you talking about the new empty > data file the new profile created? The option to "Show this folder as an [quoted text clipped - 33 lines] >>>> file; delete them in outlook and import them back in correctly? is >>>> there a conversion utility? Read my first post again. I already told you you cannot use Windows Easy Transfer, didn't I? SignatureRuss Valentine [MVP-Outlook] > Russ; > i really do appreciate your help. sorry for the delay i've been away for [quoted text clipped - 50 lines] >>>>> to a file; delete them in outlook and import them back in correctly? >>>>> is there a conversion utility? i am aware of what you said about Windows Easy Transfer, but you asked me to "explain more clearly what i did", and that is what i did. the big question now is where do i go from here? You said that i need to open my previous Outlook data file in this profile, set it to be my default, restart Outlook, then make sure that Contacts Folder is enabled as an email address book. is that still your opinion? how can i find my Outlook data file, and how do i open it to set it as my default? > Read my first post again. I already told you you cannot use Windows Easy > Transfer, didn't I? [quoted text clipped - 53 lines] >>>>>> contacts to a file; delete them in outlook and import them back in >>>>>> correctly? is there a conversion utility? Examine the name and location of your data file in your current Outlook profile. Open that file in your new profile. Instructions: File > Open > Outlook data file. You will find these procedures well documented here on a daily basis. New profile creation: http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003 Data migration: http://www.slipstick.com/config/backup.htm http://www.howto-outlook.com/Howto/backupandrestore.htm http://office.microsoft.com/en-us/assistance/HA010771141033.aspx SignatureRuss Valentine [MVP-Outlook] >i am aware of what you said about Windows Easy Transfer, but you asked me >to "explain more clearly what i did", and that is what i did. the big [quoted text clipped - 63 lines] >>>>>>> contacts to a file; delete them in outlook and import them back in >>>>>>> correctly? is there a conversion utility?
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