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MS Office Forum / Outlook / Contacts / March 2008"Cannot find contacts folder" error message
We're having a problem with one of our users receiving encrypted emails. The solution from the MS site said to exchange signed emails and save the person's name to Contacts; however when we try that we get the message that the contact folder can't be found. I've removed and reinstalled the outlook address book and redesignated the contacts folder to show up as the outlook addrss book but to no avail. What am I missing? Thanks, Dave > We're having a problem with one of our users receiving encrypted > emails. The solution from the MS site said to exchange signed emails > and save the person's name to Contacts; however when we try that we > get the message that the contact folder can't be found. State EXACTLY how you're trying to do this. Include your Outlook version, your delivery location setting, and what type of account you're using.  SignatureBrian Tillman [MVP-Outlook] We're running Outlook 2003 (SP2), email delivery is set to the Server, we're using Microsoft Exchange Server for the account type. I sent a "signed" email to the individual and he was unable to add my email address to his contacts (by right-clicking and selecting "add to outlook contacts" with the error message as stated. Thanks, Dave > > We're having a problem with one of our users receiving encrypted > > emails. The solution from the MS site said to exchange signed emails [quoted text clipped - 3 lines] > State EXACTLY how you're trying to do this. Include your Outlook version, > your delivery location setting, and what type of account you're using. > We're running Outlook 2003 (SP2), email delivery is set to the > Server, we're using Microsoft Exchange Server for the account type. > I sent a "signed" email to the individual and he was unable to add my > email address to his contacts (by right-clicking and selecting "add > to outlook contacts" with the error message as stated. Are you both using the same Exchange server? Has the person with the problem tried a new mail profile? SignatureBrian Tillman [MVP-Outlook] Yes, we're on the same server; we sit right next to each other. I'll give the new profile a try. Do you recommend copying the existing profile or starting from scratch? > > We're running Outlook 2003 (SP2), email delivery is set to the > > Server, we're using Microsoft Exchange Server for the account type. [quoted text clipped - 4 lines] > Are you both using the same Exchange server? Has the person with the > problem tried a new mail profile? > Yes, we're on the same server; we sit right next to each other. I'll > give the new profile a try. Do you recommend copying the existing > profile or starting from scratch? Always create a new mail profile from scratch. Copying the mail profile is likely to copy the problem. SignatureBrian Tillman [MVP-Outlook] |
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