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MS Office Forum / Outlook / Contacts / May 2008Icons different in phone list
I have Outlook 2002 and when I change the view to "phone list" some of the icone on the left show up as notes instead of contacts. The contact records are also unavailable when I hit the "To" button on emails and also on Efax (Efax shares my Outlook contacts) I did migrate my Outlook .pst file from an earlier version, so I may have done something wrong. These Contact records also sort out differently, with the ones I see with the note icon first and then the ones with the correct Contact icon next. Is there any cure for this? Btw, I am running Windows XP Pro.  Signature==== To misplace one's housekeys is not a problem To forget what they are for.....Problem ==== To address the missing contacts when you press To: If you have Contacts in the Contacts folder but they are not accessible when you click on the To button, check these settings: Make sure the Contact folder is enabled as an email address book. Right click the Contacts folder, choose Properties then Outlook Address Book. Is the box to enable as email address book is checked? If this is grayed out... Go to Tools | Email Accounts, choose View or change existing directories or address book. Is the Outlook Address Book present? If it isn't listed, add it and close and restart Outlook. If it is listed, then remove it and close then restart Outlook and repeat these steps to add it. On the icons - is it the Note icon or the post icon - the post icon is about halfway down http://www.outlook-tips.net/howto/icons_mail.htm. This indicates you are using a custom form. SignatureDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: dailytips-subscribe-request@lists.outlooktips.net Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM > I have Outlook 2002 and when I change the view to "phone list" some of the > icone on the left show up as notes instead of contacts. The contact [quoted text clipped - 9 lines] > > Btw, I am running Windows XP Pro. All that has been done, still some of the contacts are not available. The unavailable contacts are the ones with the different icons in the phone list. I did change the default form some time ago, although I used the Contacts form as a templete. Is there somewhere I can go to get information on how to change the default form and change all my existing contacts to the new form? the Microsoft KB is very vague and hard to follow. Maybe if I change all my existing contacts to a new form this will correct the problem with some of them. I would do it manually, but I have over 900 contacts and it would take me a month. Signature==== To misplace one's housekeys is not a problem To forget what they are for.....Problem ==== > To address the missing contacts when you press To: > [quoted text clipped - 29 lines] > > > > Btw, I am running Windows XP Pro. so the unavailable contacts are the ones not showing in the address book? Do they have electronic addresses - either email or fax? That is a requirement. If they do, is the electronic address resolved - open a contact and see if the address is underlined. If not, that is likely the problem. See http://www.outlook-tips.net/archives/2004/20040525.htm for changing the forms. SignatureDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: dailytips-subscribe-request@lists.outlooktips.net Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM > All that has been done, still some of the contacts are not available. The > unavailable contacts are the ones with the different icons in the phone [quoted text clipped - 53 lines] >> > >> > Btw, I am running Windows XP Pro. that should have been "so the custom contacts are the ones not showing in the address book... " > so the unavailable contacts are the ones not showing in the address book? > Do they have electronic addresses - either email or fax? That is a [quoted text clipped - 64 lines] >>> > >>> > Btw, I am running Windows XP Pro. Diane, All contacts show up in the list, but only the ones with the "pinned note" icons on the left are unavailable to programs that use the Outlook Contacts as their address list, for example Efax. I can export these "possibly damaged" records to my desktop as .vcf and then import them back into Outlook and the icon changes to the correct one and they now become available to efax. I believe my database may have been screwed up somehow but need to find a way to make Outlook see thase record as Contacts. Signature==== To misplace one's housekeys is not a problem To forget what they are for.....Problem ==== > that should have been "so the custom contacts are the ones not showing in > the address book... " [quoted text clipped - 67 lines] > >>> > > >>> > Btw, I am running Windows XP Pro. open one of the ones with the pinned note - is the email address and fax # fields underlined? Can you double click the email address to bring up the email properties screen? If not, they need resolved. http://www.slipstick.com/problems/import.htm SignatureDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: dailytips-subscribe-request@lists.outlooktips.net Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM > Diane, > [quoted text clipped - 98 lines] >> >>> > >> >>> > Btw, I am running Windows XP Pro. Only the email addresses are underlined and I was able to double click them and open properties. Is it possible that since I have had these records all the way back from Outlook 97 to now that some of them were migrated to Outlook 2002 in a strange way as to cause this minor issue? I am about to upgrade to Outlook 2007 and want to make sure I upgrade the .pst file correctly Signature==== To misplace one's housekeys is not a problem To forget what they are for.....Problem ==== > open one of the ones with the pinned note - is the email address and fax # > fields underlined? Can you double click the email address to bring up the [quoted text clipped - 103 lines] > >> >>> > > >> >>> > Btw, I am running Windows XP Pro. It's possible, but I think its something else - I'm not sure what though. :) SignatureDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: dailytips-subscribe-request@lists.outlooktips.net Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM > Only the email addresses are underlined and I was able to double click > them [quoted text clipped - 130 lines] >> >> >>> > >> >> >>> > Btw, I am running Windows XP Pro. Would it be better when I install Outlook 2007 to uninstall my existong Outlook and find a way to import the old .pst file rather than just use it in the new version? I am afraid that I will just pass on the existing problem to the new application. Signature==== > It's possible, but I think its something else - I'm not sure what though. :) > [quoted text clipped - 132 lines] > >> >> >>> > > >> >> >>> > Btw, I am running Windows XP Pro. > Would it be better when I install Outlook 2007 to uninstall my > existong Outlook and find a way to import the old .pst file rather > than just use it in the new version? I am afraid that I will just > pass on the existing problem to the new application. You could try, but importing usually introduces problems like that rather than fixing them. SignatureBrian Tillman [MVP-Outlook] you will need to uninstall outlook - there are often problems if you don't as only one version can remain and setup sometimes doesn't remove it. you should move all items to a new pst, especially if the pst was created in a version older than outlook 2003. http://www.slipstick.com/outlook/ansi-to-unicode.asp SignatureDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: dailytips-subscribe-request@lists.outlooktips.net Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM > Would it be better when I install Outlook 2007 to uninstall my existong > Outlook and find a way to import the old .pst file rather than just use it [quoted text clipped - 83 lines] >> >> >> >> very vague and hard to follow. Maybe if I change all my existing >> >> >> >> contacts So I should let Outlook 2007 create a new .pst file and then go through the Import function and "Import from Personal Folder File (pst)"? Signature==== To misplace one's housekeys is not a problem To forget what they are for.....Problem ==== > you will need to uninstall outlook - there are often problems if you don't > as only one version can remain and setup sometimes doesn't remove it. you [quoted text clipped - 89 lines] > >> >> >> >> very vague and hard to follow. Maybe if I change all my existing > >> >> >> >> contacts Correct. Let outlook make a new pst then move the stuff over to it. I'm not sure if it will fix the problem though. :) SignatureDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Need Help with Common Tasks? http://www.outlook-tips.net/beginner/ Outlook 2007: http://www.slipstick.com/outlook/ol2007/ Outlook Tips by email: dailytips-subscribe-request@lists.outlooktips.net Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Subscribe to Exchange Messaging Outlook newsletter: EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM > So I should let Outlook 2007 create a new .pst file and then go through > the [quoted text clipped - 112 lines] >> >> >> >> >> existing >> >> >> >> >> contacts > So I should let Outlook 2007 create a new .pst file and then go > through the Import function and "Import from Personal Folder File > (pst)"? I wouldn't import as a first approach, I'd copy items folder-to-folder. If the corruption copies as well, then I'd try the import. SignatureBrian Tillman [MVP-Outlook] Thanks for the tips. I will install the new Outlook 2007 and return to this thread once I see what transpires Signature==== To misplace one's housekeys is not a problem To forget what they are for.....Problem ==== > > So I should let Outlook 2007 create a new .pst file and then go > > through the Import function and "Import from Personal Folder File > > (pst)"? > > I wouldn't import as a first approach, I'd copy items folder-to-folder. If > the corruption copies as well, then I'd try the import.
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