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MS Office Forum / Outlook / Contacts / May 2008

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Addresses present but not with "to"

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Cowtoon - 17 May 2008 03:02 GMT
I'm sure the answer to this exists, but I just can't find it and I must be
typing the wrong words for help.  I've tried and tried.

I just finished reinstalling everything onto my system.  My email imported
as did my addresses, however, when I click the "to" field to select an
address, it doesn't display my contact list.  It's in the dropdown list.
There appears to be 2 empty contact lists in the mix.  I don't have any
duplicate personal folders and there isn't ven a folder for the contact (not
sure if there's supposed to be one or not).

How do I make this work.
Thanks.
Russ Valentine [MVP-Outlook] - 17 May 2008 03:49 GMT
Of course the answer exists. It's hard to imagine that you "tried and tried"
without stumbling upon the answer. If you had, you would know that importing
is never the correct way to transfer Outlook data. You would also know that
even if you had followed the countless posts here that tell you how to
transfer data correctly, you would still need to configure your address book
service. If any of the many posts here fail to provide the information you
need, please tell us what information you lack. Do not hesitate to provide
your Outlook version and all other relevant information when you do.
Signature

Russ Valentine
[MVP-Outlook]

> I'm sure the answer to this exists, but I just can't find it and I must be
> typing the wrong words for help.  I've tried and tried.
[quoted text clipped - 8 lines]
> How do I make this work.
> Thanks.
Cowtoon - 17 May 2008 05:22 GMT
Of course.  Outlook 2003.  Vista 64.

Whenever I've reformated and started again, (previous OS's) all I had to do
was point to the pst file (backed up) and all was good. This wouldn't work
on this time.  Maybe I'm just going senile and don't remember.

Anyway ... Outlook created a default .pst file and wouldn't let me change
the default to my existing .pst file.  The only alternative I could think
of, was to import.  There were problems with this at first because the file
was on my old pc which was failing.   I searched for and found a way to
repair it (scanpst.exe).  That worked and the emails (with my folders)
imported nicely and my when I clicked "contacts", all of my addresses also
imported just fine.

The problem - which I cannot find a fix for - is that my address book
doesn't display when I click the "to" field in a new email message.   I
don't know what to search for.  I tried contacts, address book, the 'to'
field ... I'm not sure what's failing .. so I don't know what else to look
for.

Thanks for your help.

> Of course the answer exists. It's hard to imagine that you "tried and
> tried" without stumbling upon the answer. If you had, you would know that
[quoted text clipped - 17 lines]
>> How do I make this work.
>> Thanks.
Cowtoon - 17 May 2008 05:41 GMT
Russ ...
This article - is it perhaps misleading?  It's one of the sources I used ...
when I imported my pst.   http://support.microsoft.com/kb/287070
Appreciate your insights.

By the way ... when I do a search for "address book" (in message)  ... this
post is the only one that shows up.  I use Windows Mail for the newsgroups
(don't use the web interface).  Would that explain why I don't get the
results you might expect.

> Of course.  Outlook 2003.  Vista 64.
>
[quoted text clipped - 39 lines]
>>> How do I make this work.
>>> Thanks.
Russ Valentine [MVP-Outlook] - 17 May 2008 12:13 GMT
Microsoft has always believed that importing a PST file works no matter how
many times we have demonstrated that it does not. Microsoft has always
believed that its public newsgroups are searchable. They are not. Use Google
groups instead. You'll get 33,800 hits:
http://groups.google.com/group/microsoft.public.outlook.contacts/search?group=mi
crosoft.public.outlook.contacts&q=Address+Book&qt_g=Search+this+group


Signature

Russ Valentine
[MVP-Outlook]

> Russ ...
> This article - is it perhaps misleading?  It's one of the sources I used
[quoted text clipped - 49 lines]
>>>> How do I make this work.
>>>> Thanks.
Cowtoon - 17 May 2008 16:43 GMT
Thanks.  I'll do that.  I've only every once had luck searching the
newsgroups.  I'll do the google newsgroups instead, moving forward.  I
prefer to do more searching before I post to the newsgroup ... especially
when I have time and I did spend a lot of time looking ... but in all the
wrong places, it appears.  To give myself a little levity on this particular
problem ... I really didn't know what to search for.

For what it's worth ... (and I'm not sure how it happened), my "to" field is
now working.  I fussed around with a few more suggetions on the link I'd
sent you.  I carried out some instruction and nothing appears to happen ...
but I tried more than one thing that appeared ineffective.  I need to
remember that some things don't work until O/L is restarted (not to self!!).
Anyway, after restarting O/L, the "to" field pointed correctly.  I don't
know what to attribute this to, but am glad it's working.

I had another problem that was entirely easy to search and find a solution.
On the new system, send/receive wouldn't automatically run when starting
O/L.  I had to force it.  In O/L's own help, there was a fix and it was your
fix.  Tada!  I "copied" the  send/receive account, applied all the same
settings and now it's working.  Gottalikethat!  It won't let me delete the
old one, but I renamed it as bad and removed all settings for it.

Thanks for all the insights, as usual.  Always appreciated.

> Microsoft has always believed that importing a PST file works no matter
> how many times we have demonstrated that it does not. Microsoft has always
[quoted text clipped - 56 lines]
>>>>> How do I make this work.
>>>>> Thanks.
Russ Valentine [MVP-Outlook] - 17 May 2008 17:15 GMT
None of the settings you make to an Outlook profile will take effect until
you restart Outlook, including configuring the address book view.
Signature

Russ Valentine
[MVP-Outlook]

> Thanks.  I'll do that.  I've only every once had luck searching the
> newsgroups.  I'll do the google newsgroups instead, moving forward.  I
[quoted text clipped - 83 lines]
>>>>>> How do I make this work.
>>>>>> Thanks.
Cowtoon - 17 May 2008 20:26 GMT
Noted.  Tx

> None of the settings you make to an Outlook profile will take effect until
> you restart Outlook, including configuring the address book view.
[quoted text clipped - 86 lines]
>>>>>>> How do I make this work.
>>>>>>> Thanks.
Russ Valentine [MVP-Outlook] - 17 May 2008 12:09 GMT
Did you configure the Outlook Address Book Service correctly?
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

Signature

Russ Valentine
[MVP-Outlook]

> Of course.  Outlook 2003.  Vista 64.
>
[quoted text clipped - 39 lines]
>>> How do I make this work.
>>> Thanks.
 
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