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MS Office Forum / Outlook / Contacts / December 2003problem moving pst file between pcs
I have a large pst file from a computer backup, from a computer running Outlook (Office XP). I need to set up this Outlook data on another pc, running Outlook 2000. I copied the pst file over, replacing the existing file (the path was different than in the newer version of Outlook). All folders, inbox, etc are there, with one exception. One the newer version of Outlook, in the Outlook Today list, Contacts was present, but with a subfolder called personal. However, on Outlook 2000, the subfolder called personal is missing. When I look under tools/address book.... I get the message, 'the address list could not be displayed. The contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions.' How can I get my personal addresses back? Thanks. Overwriting a PST is not a good idea. You need to reset your Outlook Address Book. You need to post your mail support mode if you don't know how.  SignatureRuss Valentine [MVP-Outlook] > I have a large pst file from a computer backup, from a computer running > Outlook (Office XP). I need to set up this Outlook data on another pc, [quoted text clipped - 10 lines] > do not have permissions.' How can I get my personal addresses back? > Thanks. I kept a copy of the original PST that I overwrote, just in case. Also, I have only the backup files from the computer with the new Outlook version, not the computer itself. If it is easier to apply this PST file to a computer running Office XP instead of Office 2000, that is an option for me. As for the mail support mode, the only email account used is accessed via a pop3 server, but I don't know if it is configured to connect to a MS exchange server as well. If you need this information as well, please tell me how to confirm this point. How do you suggest I proceed? Thanks. > Overwriting a PST is not a good idea. > You need to reset your Outlook Address Book. [quoted text clipped - 18 lines] > > do not have permissions.' How can I get my personal addresses back? > > Thanks. Mail support mode is listed in line 2 of Help | About. SignatureRuss Valentine [MVP-Outlook] > I kept a copy of the original PST that I overwrote, just in case. Also, I > have only the backup files from the computer with the new Outlook version, [quoted text clipped - 30 lines] > > > do not have permissions.' How can I get my personal addresses back? > > > Thanks. It says 'Corporate or Workgroup'. > Mail support mode is listed in line 2 of Help | About. > -- [quoted text clipped - 42 lines] > > > > do not have permissions.' How can I get my personal addresses back? > > > > Thanks. Good. Then we may just be able to solve this by resetting the Outlook Address Book. Go to Tools > Services. Make sure the Outlook Address Book service is listed. If not, add it. Next, R click on the Contact folder or folders you want the OAB to display, choose "Properties", go to the Outlook Address Book tab and check the "Show this folder as an E-mail address book" box. You may also need to go to Tools > Options > Addressing Tab and choose to show your Contacts folder. -- Russ Valentine [MVP-Outlook] > It says 'Corporate or Workgroup'. > [quoted text clipped - 48 lines] > > > > > do not have permissions.' How can I get my personal addresses back? > > > > > Thanks. Tools |Services shows a window listing four items: Internet e-mail (properties shows typical server, connection, etc info for email account) Personal Folders (properties shows path to PST file and other info) Outlook Address Book (properties shows a listing of three items: Contacts: Personal Folders; 'foldername': Personal Folders; and thirdly Contacts: Personal Folders (which is the one I want to display)) It gives instructions on this window as per your instructions: To designate a contacts folder as an outlook address book, go to the properties dialog box for the contacts folder. On the outlook address book tab, select the 'show this folder as an e-mail address book' check box. Other selections on this same window include to remove an address book, and order in which to show names in book. Personal Address Book (properties shows two tabs: Notes, and Personal Address Book. The latter shows the path to this file which is a PAB file (not my file from my backup) and order in which to show names in book. I'm not sure how to proceed now. > Good. Then we may just be able to solve this by resetting the Outlook > Address Book. [quoted text clipped - 67 lines] > back? > > > > > > Thanks. There's the problem. You should only have one reference to a Contacts Folder in the Outlook Address Book, and you now have three. Remove the extras. That's what happens when you overwrite PST files. The old references do no get removed. It is also highly unlikely that you need the PAB Service. PAB's have not been in use for years. Unless you have some special need to use a PAB file, remove the PAB Servioce as well. -- Russ Valentine [MVP-Outlook] > Tools |Services shows a window listing four items: > [quoted text clipped - 100 lines] > > back? > > > > > > > Thanks. Good. We've got it. Could you please indicate below which of the duplicates should be removed? Although very comfortable with OE, I'm going by instinct only with Outlook. I did remove the PAB item as you recommended. (When I searched through my backup, I found no PAB file). So now I'm left with three items listed under Tools|Services. Which to remove? Thanks. > There's the problem. You should only have one reference to a Contacts Folder > in the Outlook Address Book, and you now have three. Remove the extras. [quoted text clipped - 120 lines] > > > back? > > > > > > > > Thanks. Doesn't matter. Remove any two. Don't worry, it you remove the wrong one, just re-add it and direct it to the Contacts Folder in the PST that currently resides in your profile, then remove the others. You're not going to remove any data here, only settings. -- Russ Valentine [MVP-Outlook] > Good. We've got it. Could you please indicate below which of the > duplicates should be removed? Although very comfortable with OE, I'm going [quoted text clipped - 142 lines] > > > > back? > > > > > > > > > Thanks. Well, I'm not getting anywhere here. I can't seem to make those personal addresses appear out of the PST file. To simplify this, we could skip this intermediate step altogether (getting the PST setup properly in Outlook 2000 pc). I have another pc available for use with Office 2003 installed. Could you please tell me how to 'import' the PST file to that properly? Thanks. > Doesn't matter. Remove any two. Don't worry, it you remove the wrong one, > just re-add it and direct it to the Contacts Folder in the PST that [quoted text clipped - 170 lines] > > > > > back? > > > > > > > > > > Thanks. Just remove and re-add the Outlook Address Book Service, then. It's not hard and it works. It's not necessary to import the PST. Just open it in Outlook and copy what you need from it. That way you won't end up breaking any settings. SignatureRuss Valentine [MVP-Outlook] > Well, I'm not getting anywhere here. I can't seem to make those personal > addresses appear out of the PST file. To simplify this, we could skip this [quoted text clipped - 194 lines] > > > > > > back? > > > > > > > > > > > Thanks. I got it working properly. It took some time and some adding and removing contacts, but I think I've got the hang of it now. Thank you very much for your help and your patience. > Just remove and re-add the Outlook Address Book Service, then. It's not hard > and it works. [quoted text clipped - 225 lines] > > > > > > > back? > > > > > > > > > > > > Thanks. |
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