Mapi address book error

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Tom - 15 Dec 2003 18:21 GMT

Upon SEND TO MAIL RECIPIENT AS ATTACHMENT from word or
excel, getting:

"An error occurred while attempting to open the Windows
Address Book"
MAPI 1.0 [00000220]

Have been searching the internet for months. Any help
much appreciated.

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Russ Valentine [MVP-Outlook] - 15 Dec 2003 21:50 GMT

What is your default email program and Contacts Manager?
Outlook doesn't even use the Windows Address Book.

Signature

Russ Valentine
[MVP-Outlook]

> Upon SEND TO MAIL RECIPIENT AS ATTACHMENT from word or
> excel, getting:
[quoted text clipped - 5 lines]
> Have been searching the internet for months. Any help
> much appreciated.

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- 18 Dec 2003 21:10 GMT

Default is OUTLOOK. When I set it to outlook express,
can do SEND TO AS ATTACHMENT just fine. Upon research,
works fine with OUTLOOK 98 and also 2000 in IMO mode,
just not workgroup/corp mode.

Please help, spending way too much time on this, but
affecting NT workstation and 2 other xp workstations.
Have internet mail and exchange server connection on all.

Thanks in advance.

>-----Original Message-----
>What is your default email program and Contacts Manager?
[quoted text clipped - 10 lines]
>
>.

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Russ Valentine [MVP-Outlook] - 18 Dec 2003 21:57 GMT

Is the Outlook Address Book Service installed and configured correctly in
this Outlook profile?

Signature

Russ Valentine

>
> Default is OUTLOOK. When I set it to outlook express,
[quoted text clipped - 22 lines]
> >
> >.

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- 19 Dec 2003 13:44 GMT

Yes, outlook address book is installed as service.
Everything is stored on exchange server. Problem is
local to pc. When I logon to another pc, SEND TO AS
ATTACHMENT from word, internet explorer works fine.

Have uninstalled office 2000, re-installed xp (without
format), copied mapi folder from working pc, ran
antivirus, spyware remover, ran detect/repair, tried
officeupdate.com

any suggestions?

>-----Original Message-----
>Is the Outlook Address Book Service installed and configured correctly in
[quoted text clipped - 27 lines]
>
>.

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Russ Valentine [MVP-Outlook] - 19 Dec 2003 18:34 GMT

Did you recreate the profile from scratch?

Signature

Russ Valentine

> Yes, outlook address book is installed as service.
> Everything is stored on exchange server. Problem is
[quoted text clipped - 45 lines]
> >
> >.

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