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MS Office Forum / Outlook / Contacts / December 2003Outlook Contacts 2002 and Word
When I bought a pocket pc it came with an ugrade to Outlook 2002. However, when I write a letter in word and try to select an address for the Envelope, the address is no longer available. It gives my Contacts list which is an mix of email address and street address. When I click Personal Address book, nothing is in it, even though I have enabled sharing with my Address Book in Outlook Express. I am now unable to address envelopes. This all worked fine before the Outlook 2002 upgrade. Help!! Appreciate any words of wisdom... Versions must match if you want to use Word and Outlook together.  SignatureRuss Valentine [MVP-Outlook] > > When I bought a pocket pc it came with an ugrade to [quoted text clipped - 7 lines] > worked fine before the Outlook 2002 upgrade. > Help!! Appreciate any words of wisdom... tks for the reply. I would happily not use Outlook with Word but use the Address book that's in Outlook Express. The trouble is Outlook 2002 takes over. I didnt even particularly want the 2002 upgrade, but it came with the Pocket PC. Should I uninstall 2002 or is there another solution anyone knows? >-----Original Message----- >Versions must match if you want to use Word and Outlook together. [quoted text clipped - 11 lines] > >. Did you ask the manufacturers of the Pocket PC? Did they tell you it would only work with Outlook 2002? SignatureRuss Valentine [MVP-Outlook] > tks for the reply. I would happily not use Outlook with > Word but use the Address book that's in Outlook Express. [quoted text clipped - 23 lines] > > > >. no yet. cant get through to any Ipaq support >-----Original Message----- >Did you ask the manufacturers of the Pocket PC? Did they tell you it would [quoted text clipped - 28 lines] > >. Ipaq says you have to have Outlook 2002 to work with Pocket PC so uninstalling is not an option. They claim that the Address book problem can be resolved in the profile set up, but as to what that mean they refered me to Microsoft. Isnt this where I came in? Gratefully open to suggestions. >-----Original Message----- >no yet. cant get through to any Ipaq support [quoted text clipped - 40 lines] >> >. Not correct. Most of the integration with Word will be disabled by the version mismatch, and they should have told you that when they suggested you upgrade only Outlook. Some of the Outlook Address Book functions my be able to be restored, however. Let's give it a try. It disturbs me that you said you enabled sharing in OE. Outlook 2002 has no such feature, and if you had it before that means you were using the long abandoned IMO support mode of Outlook 2000. Upgrades to Outlook 2002 from IMO mode always leave you with a corrupt profile and rarely, if ever work. Are you at all familiar with Outlook profiles and how to create them? You need to create a new Outlook profile from scratch and include your current email account(s), your current Personal Folders file, and the Outlook Address Book Service (NOT the Personal Address Book Service). Take a look at this MS KB article, it may help: http://support.microsoft.com/support/kb/articles/q287/0/72.asp SignatureRuss Valentine [MVP-Outlook] > Ipaq says you have to have Outlook 2002 to work with > Pocket PC so uninstalling is not an option. They claim [quoted text clipped - 53 lines] > >> > >. That's most intriquing. To answer your question I no nothing about setting up Outlook Profiles and the prospect fills me full of dread. I will read the article however. My original Outlook version is what came with Win 98 (which I think was Outlook 97) I then purchased an Office 2000 updgrade. Is that what you are referring to? What is IMO? I dont know what that means. I certainly did have the share contacts with Outlook Express facility prior to installing the Outlook 2002 upgrade. I like this feature, and would not want to lose it it. I prefer OE to use. If the Office 2000 upgrade is what you are referring to, then it's hardly my fault if Microsoft stopped supporting it. What would happen if I uninstalled that upgrade and then just reinstalled Outlook 2002? >-----Original Message----- >Not correct. Most of the integration with Word will be disabled by the [quoted text clipped - 74 lines] > >. IMO (=Internet Mail Only) was a simplified version of Outlook designed to handle only simple Internet transports. It did not have all the transports the full version had, such as the ones that support the Outlook Address Book. You can read about the difference in modes here: http://www.slipstick.com/outlook/choosingmode.htm Creating a new profile is not difficult, nor does it put any of your data at risk. It is a common troubleshooting technique for a variety of problems. The reason you need to do it is that your current profile has retained many of the settings from your IMO installation which are no longer valid, such as those that permit the Address Book to function with Word. Microsoft does, in fact, support the upgrade scenario from IMO. That means it is aware of and has solutions for each of the problems you may encounter. Creating a new profile fixes most of them. There may be others. Here is the other most common one you may encounter: http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q301447 Sharing your Outlook Contacts Feature was a feature only in IMO. The full version of Outlook and Outlook 2002 and 2003 do not have that feature. You can recreate it however, with another registry setting: http://www.slipstick.com/contacts/oeshare.htm SignatureRuss Valentine [MVP-Outlook] > That's most intriquing. To answer your question I no > nothing about setting up Outlook Profiles and the prospect [quoted text clipped - 109 lines] > > > >. Russ, Thank you for the reply, particularly today. Happy Christmas to you. Are you fairly satisfied from my description of the update to Office 2000 that it is the same IMO operation of which you speak? I presume you feel uninstalling the Office 2000 upgrade and merely adding Outlook 2002 is not a good idea? presumably I loose all my extra Word functions? I will have a look at your recommendations below but I find it very daunting. Im convinced Ill end up with more of a mess when I start tinkering with profiles. Still nothing ventured... Isnt if a bit off of Microsoft not to flag this issue at the Outlook 2002 installation stage? By the way, when you said that what Ipaq told me was incorrect what was it that was incorrect? Was it the fact that you must have 2002 for pocket PC? Or the reference to fixing in profiles? >-----Original Message----- >IMO (=Internet Mail Only) was a simplified version of Outlook designed to [quoted text clipped - 136 lines] > >. Assuming you have already installed Outlook 2002 on top of Outlook 2000, you cannot go back and uninstall Outlook 2000. Nor would that help. I am sure you were running Outlook 2000 in IMO mode and that the steps I've posted will help restore the Address Book function. How completely, I can't say. By incorrect, I meant that there _are_ other integration features with Word that you will not be able to restore because of the version mismatch, such as WordMail and using Word as your email editor. You may not have used those before anyway, so perhaps you won't miss anything. I think any OEM who tells their customers to upgrade only the Outlook part of the Office Suite should be notifying their customers of the consequences. SignatureRuss Valentine > Russ, > [quoted text clipped - 194 lines] > > > >. I have access to a professional version of Word through work, maybe I should just install that on my home pc? >Assuming you have already installed Outlook 2002 on top of Outlook 2000, you >cannot go back and uninstall Outlook 2000. Nor would that help. [quoted text clipped - 207 lines] > >. As long as you mean Word 2002. You should still be able to fix the Outlook Address Book without having to upgrade Word. Did it not work? SignatureRuss Valentine [MVP-Outlook] > I have access to a professional version of Word through > work, maybe I should just install that on my home pc? [quoted text clipped - 257 lines] > > > >. Russ, I said Word but I should have said Office. Its a pro edition. I'd need to look at it after the hols to get the details. But before that can I just ensure we are talking about the same thing as regards IMO upgrade etc...(Im not at all confident about messing around with the OUtlook profile) My original version of OUtlook was in Microsoft Office 97, Standard Edition. We then purchased an upgrade saying Microsoft Office 2000 Standard. I cant find the letters IMO on it anywhere, so Im a little concerned we may be at cross purposes. Can you clarify. tks >-----Original Message----- >As long as you mean Word 2002. [quoted text clipped - 263 lines] > >. You would not see the words "Internet Mail Only" anywhere but in Help | About in the installation of Outlook 2000, which presumably you no longer have. I am sure you were running in IMO mode from your description, although you would never have seen that term nor known you were installing that mode. Outlook did that all behind the scenes based on the type of mail accounts it found on your system. Creating profiles is not difficult and is all well documented in the KB article that I posted. It may permit you to use the Outlook Address Book again in Word without your needing to upgrade the rest of Office to XP. In fact, upgrading the rest of Office to XP may not fix your address book problem if the problem is a corrupt Outlook profile. SignatureRuss Valentine [MVP-Outlook] > Russ, > [quoted text clipped - 323 lines] > > > >. You're right of course. Whatever was there has been overwritten by Outlook 2002. I will either have a go at trying to rebuild a profile, but it still seems to be pretty daunting and will require setting aside a whole day no doubt. Or I will just have to get used to not being able to address envelopes. I'll reply here to let you know of any progress. tks for your help. >-----Original Message----- >You would not see the words "Internet Mail Only" anywhere but in Help | [quoted text clipped - 338 lines] > >. Russ I took the plunge. I managed to set up a new profile and successfuly set up my mail etc. But I still have nothing in Address book. When I click on the wizard for changing Outlook address book etc, (and ignore the Persal Address Book one as you suggest), I get blocked saying the Outlook Address book is already there (or something similar). So when I go to word and click on addressing I still have an empty address book. I need to be able to get my ADDRESSES into the OUtlook address book, or when Contacts is selected in Word, if offers up the full address, rather than the email address. The problem is the same whether i have the default one or a new one. I still dont understand the solution. >-----Original Message----- >You would not see the words "Internet Mail Only" anywhere but in Help | [quoted text clipped - 338 lines] > >. So when you go to Tools > E-mail accounts > View or change existing directories or address books > Outlook Address Book > Change. > exactly what do you see there? SignatureRuss Valentine [MVP-Outlook] > Russ > [quoted text clipped - 420 lines] > > > >. I see Outlook Address Book MAPI. If I click Change I get a box with Contacts Personal Folders in it. There is an option to remove which Im not going to do unless you tell me. (On the way here by the way, I clicked Explore after right- clicking Outlook and found myself in Exchange 95! My system is Win 98, so cant explain that.) >-----Original Message----- >So when you go to Tools > E-mail accounts > View or change existing [quoted text clipped - 428 lines] > >. Remove that reference to the Contacts Folder. You aren't removing any data, just the link to it. Restart Outlook. Go to the same place and then add back the reference to your Contacts Folder. Calling up Exchange 95 troubles me. Your update over IMO may not have updated your MAPI files correctly. We can fix it if it remains a problem. SignatureRuss Valentine [MVP-Outlook] > I see Outlook Address Book MAPI. > If I click Change I get a box with Contacts Personal [quoted text clipped - 229 lines] > >> >> >> >> others. Here is the > >> >> >> >> >other most common one you may encounter: >> >> >> >> >http://support.microsoft.com/default.aspx? > >> >> scid=kb;EN- [quoted text clipped - 273 lines] > > > >. ill go and try that now. Re exchange 95. I had to ditch my Palm device (and went to Pocket PC) because I could never get it to sync consistently with Express. (It would only do it first time after rebooting) The suspicion was that it was a Mapi problem, and we went through all sorts of hoops, fix mapi etc, but to no avail. I wonder if its all connected. The version of Office Pro at work, to which Im thinking of upgrading, is not XP, but im not there to get the details yet. back to you soon re Address. My computer can hardly keep up with this dialogue...its falling of the page..! >-----Original Message----- >Remove that reference to the Contacts Folder. You aren't removing any data, [quoted text clipped - 519 lines] > >. by the way...My Contacts folder is full of contacts (unlike address book). The problem is that when in Word, Contacts offers up only the email addresses, not the full address for letters. I hope this is clear >-----Original Message----- >Remove that reference to the Contacts Folder. You aren't removing any data, [quoted text clipped - 88 lines] >> >> 97, >> >> >> Standard Edition. We then purchased an upgrade saying >> >> >> Microsoft Office 2000 Standard. I cant find the >> letters [quoted text clipped - 143 lines] >> >> >> >> >> >Creating a new profile fixes most of them. >> There >> >> >> may be >> >> >> >> >> others. Here is the [quoted text clipped - 279 lines] > >. Well that's progress then. When the Word Address Book shows only Contacts with e-mail addresses, that usually means you did an inplace upgrade from IMO support mode of Outlook and Word's Address book remains linked to your old Outlook profile. This MS KB article may help: http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q301447 SignatureRuss Valentine [MVP-Outlook] > by the way...My Contacts folder is full of contacts > (unlike address book). The problem is that when in Word, [quoted text clipped - 590 lines] > > > >. I removed Contacts Folder from the Box. I closed Outlook and reopened it. When I went to change Address, the Folder was gone, but I could see no way of putting it back. When I tried to add Outlook Address Book it repeated it was already there and could not be specified. Into the buffers again! >-----Original Message----- >Remove that reference to the Contacts Folder. You aren't removing any data, [quoted text clipped - 234 lines] >> >> >> >> >> you may encounter. >> >> >> >> >> >Creatin a new profile fixes most of them. >> There >> >> >> may be [quoted text clipped - 280 lines] > >. Further to my last...if I click ADD I have the option of International Directory Service or Add Address Books. If I then select the latter I have a box with two statements 1. Outlook Address book and 2. Personal Address Book. You advised not to select Personal Address Book, so Ive left that. But when I select Outlook Address Book it says "this account or directory already exists and cannot be specified twice." Your ball! tks for your help with this. much appreciated. >-----Original Message----- >So when you go to Tools > E-mail accounts > View or change existing [quoted text clipped - 428 lines] > >. |
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