Are you using and LDAP directory? If not, then go to Tools->Email
Accounts->Directories->View or Change, highlight the LDAP directory, press
Change->remove. Back up a few steps and select the option to Add an address
book - select the Outlook Address book service.
Close and restart Outlook and you should have your contacts back.

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--?
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact.

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After searching google.groups.com and finding no answer:
taxact@verizon.net <anonymous@discussions.microsoft.com> asked:
| I installed Office XP Small Business 2002 in my laptop
| and when I try to email and press the "To" button it will
[quoted text clipped - 5 lines]
| Failed." when I get out of it. Can you tell me what's
| wrong?