Cannot search -- Outlook crashes

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John - 02 Jan 2004 19:15 GMT

Whenever I try to do a search for a contact or an
appointment, Outlook 2000 crashes with the message:

Microsoft Outlook has encountered a problem and needs to
close. We are sorry for the inconvenience.

I remember having a similar problem a few year's ago. The
problem then was related to the HP printer driver. The
fix was to set the default printer driver to a local Adobe
Acrobat driver. However, the printer driver is still
Adobe Acrobat and Outlook 2000 crashes whenever its search
function is activated.

Outlook 2000: SP3
Operating system: Windows XP home

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Russ Valentine [MVP-Outlook] - 02 Jan 2004 23:57 GMT

Take a look at this MS KB article, it may help:
http://support.microsoft.com/support/kb/articles/q237/9/12.asp

Signature

Russ Valentine
[MVP-Outlook]

> Whenever I try to do a search for a contact or an
> appointment, Outlook 2000 crashes with the message:
[quoted text clipped - 11 lines]
> Outlook 2000: SP3
> Operating system: Windows XP home

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John - 09 Jan 2004 18:35 GMT

The Microsoft Knowledgebase article Q237912 worked.
Deleting the registry key QuickFindMRU and then restarting
Outlook 2000 stops Outlook from crashing whenever you
attempt to do a search.

Thanks
John

>-----Original Message-----
>Take a look at this MS KB article, it may help:
[quoted text clipped - 17 lines]
>
>.

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Ravi Bhola - 03 Jan 2004 18:42 GMT

I have Windows 2000 and Office XP running. I have the same
problem. When I try to search for a contact I enconter a
crash and Outlook resarts. The message is the same as
yours. This just started recently. It was working OK for a
long time and then something happened to cause this issue.
I have reinstalled Outlook and Office, but it doesnt cure
the problem.

>-----Original Message-----
>Whenever I try to do a search for a contact or an
[quoted text clipped - 14 lines]
>
>.

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