Outlook stops responding

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David Andrews - 05 Jan 2004 21:22 GMT

We are running Office 2000 on a Win2k server.We are also
running Exchange 5.5 . Several of our staff are
experiencing Outlook problems. When they open a new email,
click on 'TO' and select their Contact list under "Show
names from" their Outlook will stop responding and
eventual close down.

Does anyone know what would be causing this and the best
way to correct this problem. Any help would be greatly
appreciated.

Thanks.....David

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Russ Valentine [MVP-Outlook] - 05 Jan 2004 22:28 GMT

I've seen lots of similar reports, but would need the steps to reproduce the
scenario. Address Book crashes are very common in the wild but I'm told
Microsoft cannot reproduce them.

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Russ Valentine
[MVP-Outlook]

> We are running Office 2000 on a Win2k server.We are also
> running Exchange 5.5 . Several of our staff are
[quoted text clipped - 8 lines]
>
> Thanks.....David

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vlspice - 30 Jan 2004 19:31 GMT

I had this same problem on office XP and 98, Outlook 2000 and Exchang
5.5. One of our staff would freeze up from her "s" contacts on. M
other user froze immediately when hitting the "to" button. I made
copy of her contacts from the "s" through "z" into a public folder the
I deleted the same contacts from her mailbox. I then added them one a
a time to see if there was a corrupt contact. Strangely enough I di
not come across the contact that may have caused this. She has worke
fine ever since. My second user deleted his contacts and started over
He has not had a problem since

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