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MS Office Forum / Outlook / Contacts / January 2004Outlook 2003 Contacts Do Not Display In Word 2003 Envelope Address Book
In prior versions of Outlook and Word (1997, 2000), my Outlook Contacts have always appeared in Word if I clicked to get into the Envelopes and Labels window and then clicked on the address book icon above the address windows. Now, having just updated to Office 2003, that is no longer true. As instructed in an error message, I have made Outlook my default E-mail client (despite my preference for Netscape), but even after restarting the programs, rebooting the machine, etc, it hasn't helped. Can someone in this discussion group help? You upgraded from what? Define "that is no longer true." What does appear?  SignatureRuss Valentine [MVP-Outlook] > In prior versions of Outlook and Word (1997, 2000), my Outlook Contacts have always appeared in Word if I clicked to get into the Envelopes and Labels window and then clicked on the address book icon above the address windows. Now, having just updated to Office 2003, that is no longer true. As instructed in an error message, I have made Outlook my default E-mail client (despite my preference for Netscape), but even after restarting the programs, rebooting the machine, etc, it hasn't helped. Can someone in this discussion group help? I have a new computer with WinXP. Had used Word 2000 and Outlook 2000 on another computer both with Win2K and WinXP without difficulty. The first error message in its entirety reads: "Either there is no default mail client or the current mail client cannot fulfill the messaging request. PLease run Microsoft Office Outlook and set it as the default mail clientl." When I click on the OK button, I then see "Logon failed. You must log on to Microsoft Exchange to access your address book. Error code: "Unspecified error"." I should add that I am working on a home network and so far as I know am not using Microsoft Exchange and should not have any programs pointing to it. Hope this helps. Thanks Russ. Your Profile has the wrong transports in it. It must have Microsoft Exchange instead of Internet Mail. Create a new profile. Use POP3, not Exchange, as your transport. Configure your mail account(s). Add the PST file you were using before as your Personal Folders file. Add the Outlook Address Book. SignatureRuss Valentine [MVP-Outlook] > I have a new computer with WinXP. Had used Word 2000 and Outlook 2000 on another computer both with Win2K and WinXP without difficulty. The first error message in its entirety reads: "Either there is no default mail client or the current mail client cannot fulfill the messaging request. PLease run Microsoft Office Outlook and set it as the default mail clientl." When I click on the OK button, I then see "Logon failed. You must log on to Microsoft Exchange to access your address book. Error code: "Unspecified error"." I should add that I am working on a home network and so far as I know am not using Microsoft Exchange and should not have any programs pointing to it. Hope this helps. Thanks Russ. Thanks Russ, but I must have either misunderstood or done something wrong. When you wrote "it must have MS Exchange instead of MS mail" I thought that you were telling me that the error I described meant that I must have incorrectly set it to have MS Exchange. The rest of you message seemed to me to say that my new profile should be a POP3 profile and not an Exchange profile. In any event, that's what I did (i.e., created a POP3 profile), and after repopulating the outlook file (this time from my PDA), I continue to get the same two error messages in Word -- ending with ". . . you must log onto Microsoft exchange . . . " Can you walk me through this again? Right. I meant that your original profile must have had Exchange Server as its transport instead of an Internet Mail Transport. Obviously, since you do not use Exchange Server, you need to configure the profile to have an Internet Mail Transport--whichever one you use (most commonly POP3). So have you now configured your profile with a functioning Internet Mail transport and configured the Outlook Address Book to display your Contacts Folder? Have you deleted the other profile so that the profile with Internet Mail is your default? SignatureRuss Valentine [MVP-Outlook] > Thanks Russ, but I must have either misunderstood or done something wrong. When you wrote "it must have MS Exchange instead of MS mail" I thought that you were telling me that the error I described meant that I must have incorrectly set it to have MS Exchange. The rest of you message seemed to me to say that my new profile should be a POP3 profile and not an Exchange profile. In any event, that's what I did (i.e., created a POP3 profile), and after repopulating the outlook file (this time from my PDA), I continue to get the same two error messages in Word -- ending with ". . . you must log onto Microsoft exchange . . . " Can you walk me through this again? I thought you had it there . . . for a little while. I had no idea about displaying Contact in the Address Book. I found that if I was in the Outlook Contacts window and clicked on Tools and Address Book, I could set it to display by Contacts list preferentially . . . which it now does. But it still doesn't come up in Word. To deal with your other suggestions, my only E-mail setting is for a POP-3 account, and I have only one profile. What I'm not sure of is whether Internet Mail is my default. The Outlook folder under . . . Local Settings\Application Data\Microsoft\Outlook contains only two files: outlook.pst and extend.pst. If I change the outlook.pst filename, nothing displays, leading me to assume that this is the operational file. If I go into Tools and E-mail accounts, I see only one item, and the "Type" is POP3/SMTP (Default)". Is there something I should be doing in Word? Thanks for your continued interest and suggestions. Tell me how you ended up with a profile that included Microsoft Exchange as its only transport. Tell me now Office 2003 was installed and what your default programs are in Control Panel > Internet Options. Tell me again the error message Word throws (I don't have the start of this thread anymore). SignatureRuss Valentine [MVP-Outlook] > I thought you had it there . . . for a little while. I had no idea about displaying Contact in the Address Book. I found that if I was in the Outlook Contacts window and clicked on Tools and Address Book, I could set it to display by Contacts list preferentially . . . which it now does. But it still doesn't come up in Word. To deal with your other suggestions, my only E-mail setting is for a POP-3 account, and I have only one profile. What I'm not sure of is whether Internet Mail is my default. The Outlook folder under . . . Local Settings\Application Data\Microsoft\Outlook contains only two files: outlook.pst and extend.pst. If I change the outlook.pst filename, nothing displays, leading me to assume that this is the operational file. If I go into Tools and E-mail accounts, I see only one item, and the "Type" is POP3/SMTP (Default)". Is there something I should be doing in Word? Thanks for your continued interest and suggestions. I'm increasingly thinking that the problem is in Word. But to answer your questions: (1) Programs in Control Panel | Internet Properties are: HTML Editor - Netscape; E-mail - Netscape Mail; Newsgroups: Outlook Express; Internet call: NetMeeting; Calendar: MS Office Outlook; Contact List: MS Office Outlook. (2) Installation of Office 2003 was on to a totally clean computer (purchased new one week ago with WinXP Pro on it). (3) First Word error message: Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run MIcrosoft Office Outlook and set it as the default mail client; second Word error message (after I click OK on the first one): Logon failed. You must log on to Microsoft Exchange to access your adress book. Error code: "Unspecified error". And (4) I have no idea why any of my programs are looking for MS Exchange as to the best of my knowledge, I have never used it. I do know that when I begin a new installation of Outlook, I find the introductory screens confusing. Meanwhile, I'm going to rummage around Word and see if I can find anything there that might be calling MS Exchange. Thanks for looking back through these past few days of exchanges (ooops -- bad choice of words). Well, no wonder. Word cannot connect to Outlook if Netscape is your default mail program. Did you see the error message? It told you that already. The answer was in front of you the whole time. SignatureRuss Valentine [MVP-Outlook] > I'm increasingly thinking that the problem is in Word. But to answer your questions: (1) Programs in Control Panel | Internet Properties are: HTML Editor - Netscape; E-mail - Netscape Mail; Newsgroups: Outlook Express; Internet call: NetMeeting; Calendar: MS Office Outlook; Contact List: MS Office Outlook. (2) Installation of Office 2003 was on to a totally clean computer (purchased new one week ago with WinXP Pro on it). (3) First Word error message: Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run MIcrosoft Office Outlook and set it as the default mail client; second Word error message (after I click OK on the first one): Logon failed. You must log on to Microsoft Exchange to access your adress book. Error code: "Unspecified error". And (4) I have no idea why any of my programs are looking for MS Exchange as to the best of my knowledge, I have never used it. I do know that when I begin a new installation of Outlook, I find the introductory screens confusing. Meanwhile, I'm going to rummage around Word and see if I can find anything there that might be calling MS Exchange. Thanks for looking back through these past few days of exchanges (ooops -- bad choice of words). Thanks, Russ. That did it. But . . . I guess this must be a Bill Gates enhancement. I just checked an older machine running Office 2000 under WinXP, and on that one, with the Control Panel default E-mail set to Netscape, my Outlook contacts come up just fine within Word. I guess Bill decided that that was no longer tolerable. Suppose that since I want to stick with Netscape, I'll have to forego this nicety. I do truly appreciate your sticking with me to solve this though. Thanks once more. You were just lucky on the old version, then. The transports that allow access to the Outlook Address Book are the same transports that the mail service uses. Netscape just didn't happen to replace them on the old version. SignatureRuss Valentine [MVP-Outlook] > Thanks, Russ. That did it. But . . . I guess this must be a Bill Gates enhancement. I just checked an older machine running Office 2000 under WinXP, and on that one, with the Control Panel default E-mail set to Netscape, my Outlook contacts come up just fine within Word. I guess Bill decided that that was no longer tolerable. Suppose that since I want to stick with Netscape, I'll have to forego this nicety. I do truly appreciate your sticking with me to solve this though. Thanks once more. |
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