1) Enable the subfolders as email address books in their Properties /
Outlook Address Book Tab.
2) You cannot customize the Outlook Address Book
3) Go to Tools > E-mail accounts > View or change existing directories or
address books > Outlook Address Book > Change. > Set your sort order there

Signature
Russ Valentine
[MVP-Outlook]
> I need help on three issues:
>
> 1)
>
> I have 2 contact lists ( named Handspring Contacts - hotsync from my PDA- & Outlook E-mail Addresses - formerly imported from Outlook express) within
the "Contacts" folder of my recently started Outlook 2002.
> I can see and access both contact lists separately by viewing the dropdown in the folder list, but I cannot see both lists when I attempt to access the
"Address Book" icon on the menu bar or when using the "To" entry when
composing a new e-mail.
> How can be able to access both lists from the "Address Book" icon or when creating a new e-mail?
>
> 2)
>
> When viewing the listing generated from "Address Book" icon on the menu bar, Only Name- Display name-E-mail address-E-mail type are displayed. How
can I add additional field to show & permantly re-size them?
> 3)
>
> Although I have selected to use the Last,First option to sort and display entries in my contact lists in the preferences dialog box, they still come
up as First,Last default. How can I change that to my preference permantly?
> Thanks