Outlook Contacts for Word 2003 Mail Merge

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Jon - 21 Jan 2004 22:21 GMT

I have had an ongoing problem with Word where it selects another Outlook Contacts folder for mail merge. I am the default profile with my Contacts properties tab (Outlook Address Book tab) checked - Show this folder as an e-mail Address Book. When I go to merge in Word my Outlook CRM Contacts are the only available Outlook Contacts that are available. How do I get my default profile Contacts to be available

This was posted in Word User Groups and I was instructed to post here in Outlook. I am using Office 2003, but the same problem occurred in Office XP. Any help on settings would be appreciated

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Russ Valentine [MVP-Outlook] - 22 Jan 2004 00:14 GMT

What are Outlook CRM Contacts?

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Russ Valentine
[MVP-Outlook]

> I have had an ongoing problem with Word where it selects another Outlook Contacts folder for mail merge. I am the default profile with my Contacts

properties tab (Outlook Address Book tab) checked - Show this folder as an
e-mail Address Book. When I go to merge in Word my Outlook CRM Contacts are
the only available Outlook Contacts that are available. How do I get my
default profile Contacts to be available.

> This was posted in Word User Groups and I was instructed to post here in Outlook. I am using Office 2003, but the same problem occurred in Office XP.

Any help on settings would be appreciated.

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Jon - 22 Jan 2004 13:46 GMT

CRM is Microsoft Business Solutions shared network application that uses Outlook. CRM is not affecting this situation. This has been an issue as far back as 2 years ago. Think of me having my default mail folder then I add two other mailboxes through the advanced options - Administrator and INFO. These mailboxes need monitored. Before CRM Mailbox was installed my mail merge default Contacts file would change from my default box to Administrator Contacts or INFO Contacts. The fact that I have multiple boxes open in Outlook seems to make it lose its place with the the real Contacts data that is my true default profile. What's up and how can I change settings to get mail merge data back on my default profile Contacts? Thanks for the help.

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Russ Valentine [MVP-Outlook] - 22 Jan 2004 21:25 GMT

I suspect this is an Exchange related issue with which I am unfamiliar.
Why don't you start the merge from Outlook so Word doesn't have to guess
which Outlook data source to use?

Signature

Russ Valentine
[MVP-Outlook]

> CRM is Microsoft Business Solutions shared network application that uses Outlook. CRM is not affecting this situation. This has been an issue as far

back as 2 years ago. Think of me having my default mail folder then I add
two other mailboxes through the advanced options - Administrator and INFO.
These mailboxes need monitored. Before CRM Mailbox was installed my mail
merge default Contacts file would change from my default box to
Administrator Contacts or INFO Contacts. The fact that I have multiple boxes
open in Outlook seems to make it lose its place with the the real Contacts
data that is my true default profile. What's up and how can I change
settings to get mail merge data back on my default profile Contacts? Thanks
for the help.

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