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MS Office Forum / Outlook / Contacts / January 2004Address book
Windows XP I am trying to set up my Microsoft Outlook Contacts as my Outlook e-mail address book. When I go to Tools->email accounts and try to "add a new directory or address book" I get a message "This account or directory already exists and can not be specified twice." If I try to send a new email and access my address book, I have three names in my "Contacts" folder and nothing in my "Outlook Address Book". I am totally lost. I've searched my computer for a file or folder with "contacts" in it, suspecting that I might have two contacts folders, but came up with nothing. I have tried MS Help. I have searched this Newsgroup. I purchased a $50 book on Office. Why should this be so hard? I have been dealing with PC's since their inception back in the 80's. I develope massive windows software applications. Yet, I can not figure out the operating system I have to work with. And I challenge anyone to show me how and where you can find help on this problem. Please forgive my venting. It's just that it is so frustrating having to spend hours trying to find help on a subject that should be so simple only to come up empty time after time. If anyone can tell me how I can make my Outlook Contacts available as an Outlook Address Book, I would be forever grateful. Remember, the Wizard, tells me I already have set up my contacts folder as an email address book. B-T- W, why doesn't the wizzard allow you to delete an address book? Thanks, Les Your Outlook version would be relevant, not your OS. If you go to Tools > E-mail accounts > View or change existing directories or address books > Outlook Address Book > Change. > What do you see there? How many Contact Folders in your current Outlook profile?  SignatureRuss Valentine [MVP-Outlook] > Windows XP > [quoted text clipped - 35 lines] > > Les Russ- Thanks for the reply. I see one item: Name: "Outlook Address Book" Type: "MAPI" As to your second question, I have no clue how to obtain an answer, or did I do so by answering your first question? :) Les >-----Original Message----- >Your Outlook version would be relevant, not your OS. [quoted text clipped - 43 lines] > >. So indeed you have already added the Outlook Address Book to your profile, which is why you get that message when you try to add it again. But I was asking you what you saw when you then click on the Change... button in that dialog. And I still need to know your Outlook version. Use View > Folder List to see the complete list of folders in your profile and to determine how many Contacts Folders you have. SignatureRuss Valentine [MVP-Outlook] > Russ- > [quoted text clipped - 74 lines] > > > >. Russ- First, when I click on the Change... button, I get a dialog titled "Microsoft Office Outlet Address Book with some text "To designate a Contacts folder as an Outlet Address Book..." and one Outlet Address Book listed: Contacts: Personal Folders. I have the option of removing the address book. Version: Outlook 2003 (11.5608.5606) I don't have a menu item under View that relates to Folder List. However, Outlook Help says I can view the folders under Go->Folder List. Unfortunately, when I click on "Folder List", absolutely nothing happens. Thanks again, Les >-----Original Message----- >So indeed you have already added the Outlook Address Book to your profile, [quoted text clipped - 84 lines] > >. Then you'll need to be a bit more forthcoming as to what your question is. You have already added the Outlook Address Book to your profile and you have already designated your Contacts Folder as an Outlook Address Book. This is what you said you were trying to do--and yet you've already done it. What is your question? Is something not working the way you expected? SignatureRuss Valentine [MVP-Outlook] > Russ- > [quoted text clipped - 122 lines] > > > >. Russ- When I go to Outlook->Contacts, I have a list of names. When I go to Mail->Tools->Address Book, it isn't the same list of names. There are only 3 names listed in the latter that I had to enter manually so that I could send a message to them since I couldn't figure out how to get the Contacts to appear.. I have been trying to find out how I can make the "Contacts List" under Contacts, be my Mailing List Address Book. Les >-----Original Message----- >Then you'll need to be a bit more forthcoming as to what your question is. [quoted text clipped - 130 lines] > >. That means the Contacts Folder you have selected to display in the Outlook Address Book is not the correct one. Which brings me back to my original question of how many different Contacts Folders you have in this Profile--there is obviously more than just one. In Outlook 2003, the Folder List icon is at the bottom of the Navigation Pane. Click on it. Expand all folders. Search thoroughly. How many different Contacts Folders or Personal Folders Files do you see? How did you create this profile? SignatureRuss Valentine [MVP-Outlook] > Russ- > [quoted text clipped - 168 lines] > > > >. Russ- I searched the folders as you requested. There is only one "Contacts" folder and it is the folder I would like to have as my email address book. If I go into Outlet->Tools->Address book, ther is a drop down list "Show names from the...". My choices are "Contacts" and "Outlook Address Book". "Outlook Address Book" has no entries. "Contacts" has 4 entries, which I entered manually when I couldn't get my Contacts to appear and I had to send these people messages. What is interesting, at least to me, is that any name I enter into the email address book using this method appears in my Contacts list. But the names I originally imported into the Contacts list do not appear as an email address. Les >-----Original Message----- >That means the Contacts Folder you have selected to display in the Outlook [quoted text clipped - 179 lines] > >. Russ- For what it's worth, I imported the contacts from my MicroSoft based PDA via ActiveSync. As I recall, I wasn't asked any questions as to where they should go. I did this import immediately after I purchased this new computer and before setting anything up in Office. Hope this adds some light. Thanks again, Les >-----Original Message----- >That means the Contacts Folder you have selected to display in the Outlook [quoted text clipped - 179 lines] > >. Aha. The plot thickens. It always does. The next thing we need to try is to reset the connection between the Outlook Address Book and your Contacts Folder. I want you to remove the Outlook Address Book completely from your profile (don't worry, you are not removing any data). Close and restart Outlook. Add the Outlook Address Book back and direct it to display your Contacts Folder (using the Changes... button). Restart Outlook again and see if your Contacts appear. SignatureRuss Valentine > Russ- > [quoted text clipped - 231 lines] > > > >. Russ- I went to tools->email accounts->view or change existing directories or address books and deleted the entry. After closing and reopening Outlook, I went to tools- >email accounts->directory.add->additional address book- >outlook address book (I had options of Act! and Personal along with Outlook) and added it. After closing and reopening Outlook again, I went to tools->address book. In the "Show names from" drop down list, under "Outlet address book, I got "No entries"; under "Contacts", I got the few names I entered manually. If I need to delete the contact list with the names I entered manually, no problem, just tell me how to do so. In fact, if it would be easier to eliminate the contacts that I downloaded from my PDA, no problem, I can always redownload them. One thing I noticed, when adding the contacts, the message was additional address book->"Outlet address book". I wonder about the terminology. I don't recall coming across the term "Outlet address book" I only remember seeing "Outlook contacts". Is there a difference? Les >-----Original Message----- >Aha. The plot thickens. It always does. [quoted text clipped - 241 lines] > >. Start at the beginning and tell me how you installed Outlook and created your current Contacts Folder. I'm sure there is more to this story. When you re-added the Outlook Address Book Service and clicked on Change... to add your Contacts Folder, how many choices were you given? SignatureRuss Valentine [MVP-Outlook] > Russ- > [quoted text clipped - 309 lines] > > > >. Russ- Outlook was alrteady installed when I purchased my new computer in December. I didn't consciously set up any Contact folders. Soon after purchasing the computer, I installed ActiveSync and connected my PDA to the computer. ActiveSync did it's thing and the next time I went into Outlook, all of my PDA contacts showed up in Outlook's Contacts. However, when I went ot send an e- mail, none of the Contacts were available as possible email addresses. Since I had to send a few emails, I went into Outlook->tools->Address Book, and entered the names manually. I don't know this for a fact, but I assume the "Show names from the:" dropdown list was set to "Contacts" since that is where the manually entered addresses now appear. You asked: "When you re-added the Outlook Address Book Service and clicked on Change... to add your Contacts Folder, how many choices were you given?" As I recall, I only had one choice. >-----Original Message----- >Start at the beginning and tell me how you installed Outlook and created [quoted text clipped - 316 lines] > >. Then this is a issue with Activesync and the way you imported the Contacts. If you open these imported Contacts, do the email and other electronic addresses appear correctly and are they resolved (underlined)? You can try to repair your PST file using the Inbox Repair Tool, but I suspect you'll need to head to an Activesync group to straighten this out. SignatureRuss Valentine > Russ- > [quoted text clipped - 395 lines] > > > >. Russ- I didn't have email addresses on my PDA, just addresses and phone numbers. Those email addresses that I entered manually, are fine and I use them when preparing emails. Thinking I would follow your advice and try to fix the PST file, I did a search of my hard drive for any *.pst file. None appeared. I tried three times. Before you abandon me:), can you tell me how I can completely eliminate (delete) all possible address books, pst's, contacts, etc. so that I can, perhaps, start from scratch, thinking that if I setup my email address book prior to importing, Outlook might not be as confused. Thanks, Les >-----Original Message----- >Then this is a issue with Activesync and the way you imported the Contacts. [quoted text clipped - 403 lines] > >. Oh for goodness sake. Why didn't you tell me that? Of course they won't show up in the Outlook Address Book! The Outlook Address Book displays the electronic addresses of your Contacts since you can only send messages to electronic addresses. Your Contacts have none so of course they won't appear. Operating as designed. SignatureRuss Valentine [MVP-Outlook] > Russ- > [quoted text clipped - 483 lines] > > > >. Ooops! What can I say other than thanking you for all the help. At least your time spent was not for naught; I learned a lot in the process. Thanks again, Les >-----Original Message----- >Oh for goodness sake. Why didn't you tell me that? [quoted text clipped - 492 lines] > >. It was the first line in your first post that threw me off: "I am trying to set up my Microsoft Outlook Contacts as my Outlook e-mail address book." I assumed you'd only be looking for email addresses in the Outlook Address Book since that's all it can contain. I never realized you were looking for Contacts without e-mail addresses. Now, when you open the Outlook Address Book from Word, it will contain _all_ your Contacts, since you do have use for the mailing addresses there. SignatureRuss Valentine > Ooops! > [quoted text clipped - 577 lines] > > > >. |
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