Oulook 2000 picks wrong e-m address

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Jerry G. Slater - 31 Jan 2004 18:57 GMT

I have many entries in the address book that have two or
more e-mail addresses.

Let's for example use:

Bob Evans

Bob@xyz.com
Bob_Evans@hotmail.com

Bob@xyz.com is the "default e-mail"

When I type in his address as

Bob_Evans@hotmail.com

Outlook somehow decides it's going to Bob Evans and
substitutes Bob@xyz.com before it's sent and without any
notification.

A few with multiple addresses DON'T exhibit this anomoly,
but most DO.

Anyone know what gives? Sometimes I WANT to use the second
address but can't (or don't know how to fool it into doing
it...)

Thanx
Jerry
SIJGS@Hotmail.com

Reply to this Message

Russ Valentine [MVP-Outlook] - 31 Jan 2004 20:14 GMT

You will need to post your mail support mode for us to answer. Line 2 of
Help | About if you don't know.

Also, you need to be more precise about exactly how you wish to enter the
address: type the name in the To: field and let autoresolution pick the
address, select it from the Outlook Address Book, or select it from the
Contacts Folder.

Signature

Russ Valentine
[MVP-Outlook]

> I have many entries in the address book that have two or
> more e-mail addresses.
[quoted text clipped - 26 lines]
> Jerry
> SIJGS@Hotmail.com

Reply to this Message

Jerry G. Slater - 31 Jan 2004 22:17 GMT

Help | About reads:

Outlook SP3 9.0.0.6627
Internet mail only - Security Update

As to how I want to enter it:

I just happen to know that Bob's second e-mail address
(not the default) is Bob_Evans@Hotmail.com so I type it in
the To: line just as shown. I don't try to pick it from
the contacts list or open the address book and select it
or accept the auto-complete when/if it's shown.

I then send the e-mail and the address line has been
changed to "Bob Evans"<Bob@xyz.com>

In fact, if the e-mail is long enough, the
Bob_Evans@Hotmail.com changes to Bob Evans (underlined)
before I even hit the send button and the
Bob_Evans@Hotmail.com is gone.

By the way, this happens if I use Outlook Express too as
they share the address book.

Regards,
Jerry G. Slater

>-----Original Message-----
>You will need to post your mail support mode for us to answer. Line 2 of
[quoted text clipped - 17 lines]
>>
>> When I type in his address as

>> Bob_Evans@hotmail.com
>>
[quoted text clipped - 14 lines]
>
>.

Reply to this Message

Russ Valentine [MVP-Outlook] - 01 Feb 2004 04:01 GMT

Thought so. You're using an old, downsized version of Outlook that is
actually using the Windows Address Book as its engine, so you have far fewer
options. Your only option is to manually change the resolution for a name
you type in using the Check Name feature. If you're lucky, Outlook should
remember the manual resolution the next time you type that name. You are
overdue for an upgrade, BTW.

Signature

Russ Valentine
[MVP-Outlook]

> Help | About reads:
>
[quoted text clipped - 69 lines]
> >
> >.

Reply to this Message

Jerry G. Slater - 01 Feb 2004 04:39 GMT

By "....overdue for an upgrade..." do you mean to Office
Pro 2003? If it didn't cost an arm, leg, head, first
born, and re-assignment of my vehicles to purchase it, I
might consider it....

Although, I have found that Word is trashing the
Javascript I put in HTML that I edit... Has THAT been
fixed? It might give me the impetus to change...

Nothing I can do with what you suggested makes the
problem "go away", so I just redid the address with Bob
Evans@hotmail.com.put.an.underscore.between.bob.and.evans
and now it ignores it.... what a CHERISHED way to have to
bypass these things.

Thanks for your help and any news on 2003 you can offer.

Regards,
Jerry G. Slater

>-----Original Message-----
>Thought so. You're using an old, downsized version of Outlook that is
[quoted text clipped - 78 lines]
>
>.

Reply to this Message

Russ Valentine [MVP-Outlook] - 01 Feb 2004 12:08 GMT

Actually, the autocompletion feature started with Outlook 2002, but you
still can still have the full version of the Outlook Address Book in Outlook
2000 by simply switching to Corp/Workgroup mode. You don't need to purchase
anything.

Autoresolution should still work, however, in IMO mode. Are you sure you're
doing it correctly? If you enter part of a name or a nickname then tab out
of the field (or hit Alt-K [Check Names]), Outlook will attempt to resolve
the name against your address book. If it can't it'll red underline it and
you can right click on the name to manually resolve it. Outlook will save
that manual resolution for future use.

Signature

Russ Valentine
[MVP-Outlook]

> By "....overdue for an upgrade..." do you mean to Office
> Pro 2003? If it didn't cost an arm, leg, head, first
[quoted text clipped - 105 lines]
> >
> >.

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