contancts in Contact folder appear as mail

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

james ng - 11 Feb 2004 02:54 GMT

All the contacts in the default contact folder now appear
as mail objects. I have not added any new contacts
recently so I'm realy not sure how this came about.

Any help most appreciated on how to change entries back
to contact form and (though not critical at this point of
time) how or what could have caused this to happen.

I've tried doing the following but all on't seem to work.
(1)deleting and re-adding my email account (2)deleting
the contacts folder and re-adding it back.

TIA.

james

Reply to this Message

William Tatum[MSFT] - 11 Feb 2004 19:40 GMT

Hi James!

There are several troubleshooting steps that may resolve your issue:

A. Rename the Frmcache.dat file and Outlook will build a new one.
*****************************************************
1. Quit Outlook.

2. Click Start, point to Find, and click Files or Folders.

3. Type "Frmcache.dat" (without the quotation marks) in the Named box,
and click Find Now.

4. For each instance of the file found, right-click the file name and
click Rename.

5. Rename the file "Frmcache.old" (without the quotation marks), and
press ENTER.

6. Restart Outlook.

B. Create a new profile and add your accounts and information (You could possibly have a corrupted
profile)
******************************************************
Outlook 2000
195478.KB.EN-US OL2000: (CW) User Profiles and Information Services
http://support.microsoft.com/default.aspx?scid=KB;EN-US;195478

Outlook 2002
287072.KB.EN-US OL2002: How to Create a New E-mail Profile for Outlook
http://support.microsoft.com/default.aspx?scid=KB;EN-US;287072

Outlook 2003
289467.KB.EN-US User Profiles and Information Services
http://support.microsoft.com/default.aspx?scid=KB;EN-US;289467

Hope this helps!

--------------------

>Content-Class: urn:content-classes:message
>From: "james ng" <anonymous@discussions.microsoft.com>
>Sender: "james ng" <anonymous@discussions.microsoft.com>
>Subject: contancts in Contact folder appear as mail
>Date: Tue, 10 Feb 2004 18:54:03 -0800

>All the contacts in the default contact folder now appear
>as mail objects. I have not added any new contacts
[quoted text clipped - 11 lines]
>
>james

William R. Tatum III - MCSE, MCSA
Partner Technical Lead - Outlook/Office Setup
Microsoft Tecnnical Support
for Platforms and Business Applications

Reply to this Message

james - 12 Feb 2004 03:44 GMT

Thank you William for your help.

Stupid of me for forgetting to mentioned that I'm using
OL XP to connect to Mail Server 5.5 hosted locally on my
Network.

Realised implication after trying out your suggestion,
that the problem is likely to be on the Server rather
than OL on my PC.

thanks again for your help.

james

>-----Original Message-----
>Hi James!
[quoted text clipped - 28 lines]
>287072.KB.EN-US OL2002: How to Create a New E-mail Profile for Outlook
>http://support.microsoft.com/default.aspx?scid=KB;EN-

US;287072

>Outlook 2003
>289467.KB.EN-US User Profiles and Information Services
>http://support.microsoft.com/default.aspx?scid=KB;EN-

US;289467

>Hope this helps!
>
[quoted text clipped - 27 lines]
>
>.

Reply to this Message