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MS Office Forum / Outlook / Contacts / February 2004can't access transferred contacts
I transferred Outlook from Outlook 2000 (Windows 98SE)to new computer with Outlook 2002 (Windows XP). All the contacts transferred and appear when I have Contacts open in the program. When I am in the Contacts screen and click the new message icon, it works. However, when I am in the Inbox screen and click the new message icon to open the message form, and then click the "To" button I get this message: "The address list could not be displayed. The Contacts folder associated with this address list could not be opened..." Is there a fix? Thanks Bob Go to Tools > E-mail accounts > View or change existing directories or address books > Outlook Address Book. If it is not listed, back up one step and add it. If it is, then click on Change. to make sure the Contacts folder(s) you want to display are listed. You may need to enable the Contacts Folder as an e-mail address book by R clicking the Folder > Properties and check the "Show this folder as an E-mail address book" box. Make sure you restart Outlook after making these changes. -- Russ Valentine [MVP-Outlook] > I transferred Outlook from Outlook 2000 (Windows 98SE)to > new computer with Outlook 2002 (Windows XP). [quoted text clipped - 13 lines] > Thanks > Bob Russ: Thanks for response. It didn't quite work. I think I followed your instructions (deleting Personal Address Book, which had been showing as the address book along th way) but I get the same message. I am attaching a word doc of 2 printscreens of the settings I now have - that don't work. Thanks, Bob >-----Original Message----- >Go to Tools > E-mail accounts > View or change existing directories or [quoted text clipped - 26 lines] > >. State more precisely exactly what you did, what the results were and what the Personal Address Book has to do with any of this.  SignatureRuss Valentine [MVP-Outlook] > Russ: > Thanks for response. It didn't quite work. I think I [quoted text clipped - 48 lines] > > > >. Russ: Went to Tools>E-mail Accounts>View or Change Existing Directories or Address Books. Outlook Address Book was not listed; only Personal Address Book was listed. I then added Outlook Address Book and deleted Personal Address Book. I clicked on Change> Finish. On my Folder list, I right clicked on the Contacts folder> Properties> Outlook Address Book Tab and checked the box Show the folder as an EMail Address Book. Clicked OK. Restarted Outlook. (I don't know how to attach a Word doc - Printscreen - to this email) Thanks, Bob >-----Original Message----- >State more precisely exactly what you did, what the results were and what [quoted text clipped - 53 lines] > >. Looks correct. And after you did this, what happened? When you open the Outlook Address Book, what do you see now? Does your Contacts Folder contain Contacts with valid electronic addresses? -- Russ Valentine [MVP-Outlook] > Russ: > Went to Tools>E-mail Accounts>View or Change Existing [quoted text clipped - 84 lines] > > > >. Russ: Well, nothing happened. If I go to Tools> Address Book, I get the same message that I referred to in the original post:"The address list could not be displayed. The Contacts folder associated with this address list could not be opened..." The individual contacts do have valid email addresses; I can use them to send email when I click Contacts on the Folder List and then highlight an individual record. I then click the new message icon and a new message form appears with the email address filled in. I can then send the email. I just noticed something that may help you help me. When I close that message I then get a dialog box:Address Book. On the left is a box: "Type Name or Select From List", on the right "Show Names from the:" In the right hand box, it says Contacts. Everything else is blank. The dropdowns for the right hand box also show another "contacts" and an Outlook Address Book. When I put the Outlook Address Book in the box, the white box at the bottom says: "No entries in this address book" When I put the (second) "contacts" in the right hand box, I do get the list of names. Thanks, Bob >-----Original Message----- >Looks correct. And after you did this, what happened? [quoted text clipped - 93 lines] > >. Then you're fine. Just remove the old invalid Contacts reference here: Tools > E-mail accounts > View or change existing directories or address books > Outlook Address Book > Change. -- Russ Valentine [MVP-Outlook] > Russ: > Well, nothing happened. [quoted text clipped - 142 lines] > > > >. Russ: Thanks. All is well. Bob >-----Original Message----- >Then you're fine. Just remove the old invalid Contacts reference here: [quoted text clipped - 151 lines] > >. |
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