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MS Office Forum / Outlook / Contacts / February 2004Outlook 2003 Contacts Crashing Outlook
I have one user sofar who's contacts are crashing Outlook 2003 and restarting the application. We are running Exchange 5.5 on a NT4 Server. Everytime she wants to create a new message and selects a contact in her contacts list (not the GAL, she can access that just fine), Outlook will crash. The error reporting box will come up with "Restart Outlook" selected. I send the error message, but get no feed back. Even if I right click on the contact folder and go to properties, it will crash immediately and do the error reporting thing. I look in the event viewer and only see "Application Hung" errors and the event ID's show nothing significant. I searched Google and found nothing that seems close to my problem. I have tried making different Contact folders and get the same results. She can go into the Contacts folder and right click on a contact and "Make New message to Contact" Anyone know of a way to fix this?  SignatureTravis Krampy Computer Systems Specialist WTW Architects Pittsburgh PA New Findings on this problem. I was remotely connecting to the wrong machine remotely to view the event viewer! Here is what I got: Event Type: Information Event Source: Outlook Event Category: None Event ID: 19 Date: 2/13/2004 Time: 10:21:16 AM User: N/A Computer: PC0114-XP-SAS Description: Rpc call (NspiBind) to server (exchange_nt.wtwarch.com) failed with error code (6ba) after waiting (20) ms; eeInfo (none). For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 84 00 00 00 02 00 00 00 ....... 0008: 01 00 00 00 13 00 00 40 .......@ 0010: 50 8f 46 06 45 f2 c3 01 PF.EòÃ. 0018: 60 00 00 00 30 00 00 00 `...0... 0020: 00 00 00 00 0f 00 00 00 ........ 0028: 14 00 00 00 ba 06 00 00 ....º... 0030: 65 00 78 00 63 00 68 00 e.x.c.h. 0038: 61 00 6e 00 67 00 65 00 a.n.g.e. 0040: 5f 00 6e 00 74 00 2e 00 _.n.t... 0048: 77 00 74 00 77 00 61 00 w.t.w.a. 0050: 72 00 63 00 68 00 2e 00 r.c.h... 0058: 63 00 6f 00 6d 00 00 00 c.o.m... 0060: 00 00 00 00 00 00 00 00 ........ 0068: 00 00 00 00 00 00 00 00 ........ 0070: 00 00 00 00 00 00 00 00 ........ 0078: 00 00 00 00 00 00 00 00 ........ 0080: 00 00 00 00 .... Then Event Type: Information Event Source: Outlook Event Category: None Event ID: 19 Date: 2/13/2004 Time: 10:21:19 AM User: N/A Computer: PC0114-XP-SAS Description: Rpc call (EcDoConnect) to server (exchange_nt.wtwarch.com) failed with error code (6ba) after waiting (20) ms; eeInfo (none). For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 84 00 00 00 02 00 00 00 ....... 0008: 02 00 00 00 13 00 00 40 .......@ 0010: 60 a8 ad 07 45 f2 c3 01 `¨.EòÃ. 0018: 60 00 00 00 30 00 00 00 `...0... 0020: 00 00 00 00 04 00 00 00 ........ 0028: 14 00 00 00 ba 06 00 00 ....º... 0030: 65 00 78 00 63 00 68 00 e.x.c.h. 0038: 61 00 6e 00 67 00 65 00 a.n.g.e. 0040: 5f 00 6e 00 74 00 2e 00 _.n.t... 0048: 77 00 74 00 77 00 61 00 w.t.w.a. 0050: 72 00 63 00 68 00 2e 00 r.c.h... 0058: 63 00 6f 00 6d 00 00 00 c.o.m... 0060: 01 00 00 00 00 00 00 00 ........ 0068: 01 00 00 00 00 00 00 00 ........ 0070: 00 00 00 00 00 00 00 00 ........ 0078: 00 00 00 00 00 00 00 00 ........ 0080: 00 00 00 00 .... Then Event Type: Error Event Source: Microsoft Office 11 Event Category: None Event ID: 1000 Date: 2/13/2004 Time: 10:22:02 AM User: N/A Computer: PC0114-XP-SAS Description: Faulting application outlook.exe, version 11.0.5510.0, stamp 3f1380f0, faulting module user32.dll, version 5.1.2600.1255, stamp 3f731c7d, debug? 0, fault address 0x00032145. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 00 70 00 70 00 6c 00 A.p.p.l. 0008: 69 00 63 00 61 00 74 00 i.c.a.t. 0010: 69 00 6f 00 6e 00 20 00 i.o.n. . 0018: 46 00 61 00 69 00 6c 00 F.a.i.l. 0020: 75 00 72 00 65 00 20 00 u.r.e. . 0028: 20 00 6f 00 75 00 74 00 .o.u.t. 0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k. 0038: 2e 00 65 00 78 00 65 00 ..e.x.e. 0040: 20 00 31 00 31 00 2e 00 .1.1... 0048: 30 00 2e 00 35 00 35 00 0...5.5. 0050: 31 00 30 00 2e 00 30 00 1.0...0. 0058: 20 00 33 00 66 00 31 00 .3.f.1. 0060: 33 00 38 00 30 00 66 00 3.8.0.f. 0068: 30 00 20 00 69 00 6e 00 0. .i.n. 0070: 20 00 75 00 73 00 65 00 .u.s.e. 0078: 72 00 33 00 32 00 2e 00 r.3.2... 0080: 64 00 6c 00 6c 00 20 00 d.l.l. . 0088: 35 00 2e 00 31 00 2e 00 5...1... 0090: 32 00 36 00 30 00 30 00 2.6.0.0. 0098: 2e 00 31 00 32 00 35 00 ..1.2.5. 00a0: 35 00 20 00 33 00 66 00 5. .3.f. 00a8: 37 00 33 00 31 00 63 00 7.3.1.c. 00b0: 37 00 64 00 20 00 66 00 7.d. .f. 00b8: 44 00 65 00 62 00 75 00 D.e.b.u. 00c0: 67 00 20 00 30 00 20 00 g. .0. . 00c8: 61 00 74 00 20 00 6f 00 a.t. .o. 00d0: 66 00 66 00 73 00 65 00 f.f.s.e. 00d8: 74 00 20 00 30 00 30 00 t. .0.0. 00e0: 30 00 33 00 32 00 31 00 0.3.2.1. 00e8: 34 00 35 00 0d 00 0a 00 4.5..... And finally Event Type: Information Event Source: Microsoft Office 11 Event Category: None Event ID: 1001 Date: 2/13/2004 Time: 10:22:05 AM User: N/A Computer: PC0114-XP-SAS Description: Bucket 67872870, bucket table 1, faulting application outlook.exe, version 11.0.5510.0, stamp 3f1380f0, faulting module user32.dll, version 5.1.2600.1255, stamp 3f731c7d, debug? 0, fault address 0x00032145. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 42 00 75 00 63 00 6b 00 B.u.c.k. 0008: 65 00 74 00 3a 00 20 00 e.t.:. . 0010: 36 00 37 00 38 00 37 00 6.7.8.7. 0018: 32 00 38 00 37 00 30 00 2.8.7.0. 0020: 0d 00 0a 00 42 00 75 00 ....B.u. 0028: 63 00 6b 00 65 00 74 00 c.k.e.t. 0030: 54 00 61 00 62 00 6c 00 T.a.b.l. 0038: 65 00 20 00 31 00 0d 00 e. .1... 0040: 0a 00 .. I have searched EventID.net and Googled, found some answers, but no definate solutions that worked. Any help is greatly appreciated!!! Thanks I have one user sofar who's contacts are crashing Outlook 2003 and restarting the application. We are running Exchange 5.5 on a NT4 Server. Everytime she wants to create a new message and selects a contact in her contacts list (not the GAL, she can access that just fine), Outlook will crash. The error reporting box will come up with "Restart Outlook" selected. I send the error message, but get no feed back. Even if I right click on the contact folder and go to properties, it will crash immediately and do the error reporting thing. I look in the event viewer and only see "Application Hung" errors and the event ID's show nothing significant. I searched Google and found nothing that seems close to my problem. I have tried making different Contact folders and get the same results. She can go into the Contacts folder and right click on a contact and "Make New message to Contact" Anyone know of a way to fix this? -- Travis Krampy Computer Systems Specialist WTW Architects Pittsburgh PA > New Findings on this problem. > [quoted text clipped - 188 lines] > Pittsburgh PA > -- I have had similar problems with outlook 2003, when opening contacts of another mailbox my outlook would crash, error is not outlib.dll here is a list of errors Event Application Failure Bucket ID Not Available Bucket Table Not Available Application outlook.exe Application Version 11.0.5510.0 Application Stamp 3f1380f0 Module outllib.dll Module Version 11.0.5608.0 Module Stamp 3f35d24e Debug 0 Offset 00038466 Date 26/01/2004 08:54:53 Event Application Failure Bucket ID 62311065 Bucket Table 1 Application outlook.exe Application Version 11.0.5510.0 Application Stamp 3f1380f0 Module outllib.dll Module Version 11.0.5608.0 Module Stamp 3f35d24e Debug 0 Offset 000545ba Date 26/01/2004 09:38:05 Event Application Failure Bucket ID 63955955 Bucket Table 1 Application outlook.exe Application Version 11.0.5510.0 Application Stamp 3f1380f0 Module ntdll.dll Module Version 5.1.2600.1217 Module Stamp 3eb1b41a Debug 0 Offset 0004446d Date 26/01/2004 10:53:27 Event Application Failure Bucket ID Not Available Bucket Table Not Available Application outlook.exe Application Version 11.0.5510.0 Application Stamp 3f1380f0 Module outllib.dll Module Version 11.0.5608.0 Module Stamp 3f35d24e Debug 0 Offset 00040e50 Date 11/02/2004 12:13:38 I have since removed the other mailboxes from my email settings and the errors have dissapeared, but i have upgraded another user from office xp to office 2003 and every day outlook seems to crash with the following error: Microsoft Office 11 ID:1000 Faulting application outlook.exe, version 11.0.5510.0, stamp 3f1380f0, faulting module outllib.dll, version 11.0.5608.0, stamp 3f35d24e, debug? 0, fault address 0x000256bd. i have not yet been able to figure out what is going wrong her, it is not just limited to contacts but it crashes randomly butre I got nothing either as of today... -Travis > > New Findings on this problem. > > [quoted text clipped - 259 lines] > > butre |
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