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MS Office Forum / Outlook / Contacts / February 2004

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OL2003-BCM-Problem adding history

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Cynthia H-S - 10 Feb 2004 17:55 GMT
I am having problems with the ADD history option.

For some reason it shows ALL of my e-mail in this window
and the 'Add' button does not work.

Is there a way for this to be 'resent' or 'cleared'?

I think the cause is that I used the option to

Link
E-mail

I tried to 'reset' back to Business History but it
doesn't want to Apply or OK.  I've event Closed Outlook
and started again - to no avail.

Hoping someone can help

Cynthia
shupec @ his.com
(web based email with automated spam and virus filter)
Patricia Cardoza - [MVP Outlook] - 10 Feb 2004 17:58 GMT
Clear your forms cache. Tools, Options, Other tab, Advanced Options button,
Custom Forms button. Manage Forms button. Clear Cache.

Signature

Patricia Cardoza
Outlook MVP
www.cardozasolutions.com

Author, Special Edition Using Microsoft Outlook 2003

***Please post all replies to the newsgroups***

> I am having problems with the ADD history option.
>
[quoted text clipped - 17 lines]
> shupec @ his.com
> (web based email with automated spam and virus filter)
Cynthia H-S - 10 Feb 2004 18:36 GMT
This did not solve the problem - even after a total Hard
reboot...

Your help and time is greatly appreciated.

Any other suggestions?

Cynthia
Patricia Cardoza - [MVP Outlook] - 10 Feb 2004 19:18 GMT
Hmmm, this problem is almost always a forms cache issue. How much
information do you have in BCM? The only other option I know of at this
point is creating a ne wBCM database. You can export Accounts and Contacts
so as to not lose those, but opportunities are lost if you change databases.

At this point, I would suggest contacting Microsoft Product Support
Services. You get 2 free incidents per product so other than waiting on
hold, it shouldn't cost you anything.

Signature

Patricia Cardoza
Outlook MVP
www.cardozasolutions.com

Author, Special Edition Using Microsoft Outlook 2003

***Please post all replies to the newsgroups***

> This did not solve the problem - even after a total Hard
> reboot...
[quoted text clipped - 4 lines]
>
> Cynthia
Cynthia H-S - 10 Feb 2004 19:43 GMT
Many thanks - I'll give them a call and post here if
there's any useful results.

Take care - Cynthia
 
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