SP1 Wiped my BCM Forms!!!

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Jeff - 03 Aug 2004 15:44 GMT

Hello everyone, like many of you I have been debating
purchasing ACT vs using BCM. Since BCM was included with
the version of Office I purchased, I went with BCM. Now,
the inability to customize forms drives me crazy, but
finally I saw the long-awaited SP1 update - I do the
install and BAAAM!!! - I can no longer access the
Business Contacts forms (which contains my customer
history, phone notes, etc...). This is very distressful
to say the least. Anyways, I did a search on the "array
out of bounds" errors (one of a few error messages that
appear) and found nothing, I did another search including
outlook and found this document that recovered
everything: "You cannot open a Business Contact record in
Outlook 2003 " http://support.microsoft.com/default.aspx?
scid=kb;en-us;836558
I followed the instructions (except I added a database
backup first !!). I am now working ! (I did notice it
fixes the attaching of an event to a Business Contact
that is mentioned below). Hopefully I can now customize
my forms! But I just wanted to send this note out in case
someone else has the same problem.
cheers, Jeff

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Sue Mosher [MVP-Outlook] - 03 Aug 2004 16:04 GMT

The "array out of bounds" issue is related to the forms cache. Try clearing
the cache. Choose Tools | Options | Other | Advanced Options | Custom Forms,
then click Manage Forms, then Clear Cache. If simply clearing the cache
doesn't fix the issue, try the other steps detailed at
http://support.microsoft.com/default.aspx?scid=kb;en-us;836558

Signature

Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

> Hello everyone, like many of you I have been debating
> purchasing ACT vs using BCM. Since BCM was included with
[quoted text clipped - 18 lines]
> someone else has the same problem.
> cheers, Jeff

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s!nergi media - 04 Aug 2004 22:37 GMT

I wish this had been cross posted in the BCM forum since the exact same thing happened to me and I was searching all over it. I hope clearing the cache does the trick.

thanks,

mark

> The "array out of bounds" issue is related to the forms cache. Try clearing
> the cache. Choose Tools | Options | Other | Advanced Options | Custom Forms,
[quoted text clipped - 24 lines]
> > someone else has the same problem.
> > cheers, Jeff

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Patricia Cardoza [Outlook MVP] - 03 Aug 2004 17:01 GMT

forms customization is still not supported in BCM SP1. It is possible, just
not supported.

Signature

Patricia Cardoza
Outlook MVP
Author - Special Edition Using Microsoft Office Outlook 2003
Lead Author - Access 2003 VBA Programmer's Reference
Author - Absolute Beginner's Guide to Microsoft OneNote 2003

http://blogs.officezealot.com/cardoza

> Hello everyone, like many of you I have been debating
> purchasing ACT vs using BCM. Since BCM was included with
[quoted text clipped - 18 lines]
> someone else has the same problem.
> cheers, Jeff

Reply to this Message

- 08 Aug 2004 16:50 GMT

Hi Patricia,
When I follow the instructions via the on-line help, it
always gives me an error when I go to save the form. Do
you know a way around this?

thanks, Jeff

>-----Original Message-----
>forms customization is still not supported in BCM SP1. It is possible, just
[quoted text clipped - 24 lines]
>
>.

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cecily - 06 Aug 2004 03:58 GMT

>-----Original Message-----
>Hello everyone, like many of you I have been debating
[quoted text clipped - 22 lines]
>.
>I have no idea what this SP1 is...but I think I need it.

I am a mortgage lender and wanted to customize my forms to
be related to my business. Will this help? Where do I get
it?? Please help! Thanks! Cecily

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