updating contacts

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Casey - 06 Aug 2004 13:48 GMT

I updated my aunt's email address and Outlook keeps using
her old address when sending her stuff. I verified I only
had one email address in her contact file. Sometimes
Outlook stores/caches recipient email address and tries
using them when autocompleting addresses. I am running
Office XP Pro SP3.

Thanks,

Casey

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Jocelyn Fiorello [MVP - Outlook] - 07 Aug 2004 06:13 GMT

If you want to delete individual entries from the autocomplete cache, start
typing in a name and when the list comes up, point to the entry you want to
delete (so that it's highlighted) and press Delete. To delete the whole
cache and start over, look for a file with an .NK2 extension and rename it
or move it. Outlook will start a new cache file the next time an e-mail
address is typed into the To: box. Note that if you're using Windows 2000
or XP, you'll need to search in hidden and system folders to find the .NK2
file (it also helps to have file extensions visible).

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Jocelyn Fiorello
MVP - Outlook

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> I updated my aunt's email address and Outlook keeps using
> her old address when sending her stuff. I verified I only
[quoted text clipped - 6 lines]
>
> Casey

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