I've installed Contact Manager. Is it there?

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Tom - 30 Aug 2004 00:10 GMT

I've just upgraded to Office 2003 and along with Office came the Contact
Manager. I've installed both and have run the CM tutorials. I don't expect a
big fanfare, but I don't see the features described in the tutorials, most of
which is tracking and logging contacts and events involving customers.

How do I know that CM is installed when I look at Outlook? I love
transparantability, but this is extreme.

Thanks

Tom

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Sue Mosher [MVP-Outlook] - 30 Aug 2004 14:56 GMT

If you don't see the Business Tools menu, BCM probably failed to load when
Outlook started. Run Regedit and go to the
HKLM\Software\Microsoft\Office\Outlook\Addins\Microsoft.BusinessSolutions.eCRM.OutlookAddin.Connect.1
key. If the value for LoadBehavior is something other than 3, make a backup
of the registry, edit LoadBehavior to set it to 3, then restart Outlook.

FYI, there is a separate newsgroup for BCM issues --
microsoft.public.outlook.bcm

Signature

Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

I've just upgraded to Office 2003 and along with Office came the Contact
Manager. I've installed both and have run the CM tutorials. I don't expect
a
big fanfare, but I don't see the features described in the tutorials, most
of
which is tracking and logging contacts and events involving customers.

How do I know that CM is installed when I look at Outlook? I love
transparantability, but this is extreme.

Thanks

Tom

Reply to this Message

Tom - 30 Aug 2004 18:10 GMT

Thanks much, Sue. I didn't see BCM in the navigation bar
on the left, so went to Outlook. Is it obvious and I;m
just not seeing it?

I ran REGEDIT and saw no HKLM entries. All of mine are
HKEY (Classic_Root, Current_User, Local_Machine, Users,
and Current_Config).

Also, can you send me in the right direction to run a
backup of the Registry.

Thanks

Tom

>-----Original Message-----
>If you don't see the Business Tools menu, BCM probably failed to load when
[quoted text clipped - 21 lines]
>
>.

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Sue Mosher [MVP-Outlook] - 30 Aug 2004 18:42 GMT

Did you actually install Business Contact Manager? It's a separate setup
program.

You can backup the registry with the backup program that comes with Windows.
Read about it in Help.

Signature

Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

> Thanks much, Sue. I didn't see BCM in the navigation bar
> on the left, so went to Outlook. Is it obvious and I;m
[quoted text clipped - 46 lines]
>>
>>.

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- 30 Aug 2004 19:44 GMT

>-----Original Message-----
>Did you actually install Business Contact Manager? It's a separate setup
[quoted text clipped - 55 lines]
>
>.

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Tom - 31 Aug 2004 16:13 GMT

Found the problem. I did a "restore" install from the CD
and no change. So I did an uninstall/reinstall.

It turns out that Outlook asks if you want to use BCM the
first time you open Outlook after a BCM install. I must
have responded "no", probably because I didn't recognize
the BCM terminology and thought I was going to get some
eMarketing.

You may be interested to note, that REGEDIT still doesn't
show the entry you suggested I look for (in your first
note.)

Thanks for taking the time to help me work through this.

Tom

>-----Original Message-----
>Thanks much, Sue. I didn't see BCM in the navigation bar
[quoted text clipped - 49 lines]
>>
>.

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