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MS Office Forum / Outlook / Contacts / September 2004

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Outlook Contacts used as Address Book not working

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David Barnes - 10 Sep 2004 00:56 GMT
I have recently had to reformat my hard drive and reload all programs onto
my computer.  I have all my old info as far as Outlook Contacts are
concerned however when i go to send an email there is no entries in the
address book.  Prior to reloading it, Outlook automatically used my contacts
to pull up email addresses of those people but it is not doing that anymore.
Also when i click on properties/Contacts in Outlook to try to check the box
for it to 'Show this folder as an Address Book' it is greyed out and I am
unable to check it.  What is the fix for this?  Any assistance is
appreciated.

Thanks,

David B.
Russ Valentine [MVP-Outlook] - 10 Sep 2004 03:37 GMT
It would be much easier to answer if you posted your Outlook version. Pick
the right answer from among the following.

It is not unusual for the Outlook Address Book to "lose track" of the
connection to its Contacts Folder when you move or import your PST or update
your Outlook version or OS. Use the following steps to reset the connection,
depending on your Outlook version. Note that in some instances you may
actually have to remove the Outlook Address Book completely from your
Profile, close Outlook, and then re-add it before you can get it to work.

Outlook 2000, Corp/Workgroup:
Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders you
want the OAB to display, choose "Properties", go to the Outlook Address Book
tab and check the "Show this folder as an E-mail address book" box. You may
also need to go to Tools > Options > Addressing Tab and choose to show your
Contacts folder.

Outlook 2002/2003:
Go to Tools | E-mail accounts, select "View or change existing directories
or address books", and click OK. If you don't see the OAB in the Directories
and Address Books list, click the Back button, then select "Add a new
directory or address book", then "Additional Address Books", and add the
OAB.  Then keep clicking Back until you get back to the first dialog box,
and go back to the Directories and Address Books list as you did earlier.
Once the OAB appears in the list, select it and then click Change to make
sure the Contacts folder(s) you want to display are listed.  If any of them
aren't listed, you'll need to enable those Contacts folders as Outlook
Address Books by right clicking the folder, selecting Properties, clicking
the Outlook Address Book tab, and checking the "Show this folder as an
E-mail address book" box.  Make sure you restart Outlook after making these
changes.
Signature

Russ Valentine
[MVP-Outlook]

>I have recently had to reformat my hard drive and reload all programs onto
> my computer.  I have all my old info as far as Outlook Contacts are
[quoted text clipped - 12 lines]
>
> David B.
Brice - 21 Sep 2004 10:13 GMT
.
> It would be much easier to answer if you posted your Outlook version. Pick
> the right answer from among the following.
[quoted text clipped - 44 lines]
> >
> > David B.
 
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