Business Contact Manager for Outlook

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Pat - 15 Sep 2004 19:02 GMT

I am evaluating MS Office Pro 2003 and Business Contact
Manager (BCM) for Outlook. I have incurred the following
error when opening a contact in BCM -- "Miscrosoft Office
Outlook - The custom form could not be opened. Outlook
will use an Outlook form instead. The form required to
view this message cannot be displayed. Contact your
administrator." Only option available is OK. Then a
message occurs -- "Business Contact Manager - Array index
out of bounds." Again, only option availabe is OK. When
the contact screen appears it is different -- I did not
customize the contact screen, etc. It is all directly
from the installation. When trying to add a new Contact
I get the message -- "The form required to view this
message cannot be displayed. Contact your
administrator." I cannot add a new contact. I am trying
to move our company from ACT to Outlook and really need
to get this resolved. Thanks for the help

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Patricia Cardoza [Outlook MVP] - 15 Sep 2004 19:40 GMT

This is a co mmon problem in Outlook and in BCM. You have a corrupted forms
cache. Go to Tools, Options.
Click the Other tab.
Click the Advanced Options button.
Click Custom Forms
Click Manage Forms
Click Clear Cache.

Signature

Patricia Cardoza
Outlook MVP
Author - Special Edition Using Microsoft Office Outlook 2003
Lead Author - Access 2003 VBA Programmer's Reference
Author - Absolute Beginner's Guide to Microsoft OneNote 2003

http://blogs.officezealot.com/cardoza

>I am evaluating MS Office Pro 2003 and Business Contact
> Manager (BCM) for Outlook. I have incurred the following
[quoted text clipped - 13 lines]
> to move our company from ACT to Outlook and really need
> to get this resolved. Thanks for the help

Reply to this Message