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MS Office Forum / Outlook / Contacts / May 2005Problems with Business Contact Manager
I'm running a stand alone installation of Outlook 2003 with Business Contact Manager. Two times the past months I've got an error trying to open an BCM Contact. Error messages as follows (translated from Norwegian). "Cannot open user defined form, using standard Outlook form instead" and after clicking OK "Data table outside it's limits". Outlook then open contact in standard Outlook contact form. I never defined any forms, but just installed BCM and started to use it....... Only solution I've come up with, is to delete all contacts (or copy them) in BCM and reinstall BCM. Then copy all contacts back again. The problem is that all logging and events on my contacts then have been removed. Anyone experienced the same as me? I have tryed to restore database from backup, but that did not fix the problem. BCM itself installs and uses custom forms. But BCM sometimes has what's known as a "forms cache" problem. Clearing the cache usually fixes it. Choose Tools | Options | Other | Advanced Options | Custom Forms, then click Manage Forms, then Clear Cache. If simply clearing the cache doesn't fix the issue, try the other steps detailed at http://support.microsoft.com/default.aspx?scid=kb;en-us;836558 The bulk of the forms cache issues in Outlook 2003 are fixed in Service Pack 1, so you should also install Office 2003 Service Pack 1 as well as BCM SP1. I haven't checked whether the international versions are available yet.  SignatureSue Mosher, Outlook MVP Author of Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx > I'm running a stand alone installation of Outlook 2003 with Business > Contact [quoted text clipped - 14 lines] > Anyone experienced the same as me? I have tryed to restore database from > backup, but that did not fix the problem. Sue Mosher Your suggestion worked. Clearing the cache solved my problem. I've got Outlook sp1, but I'm not sure if I got BCM SP1. (ver. 1.00.2002.08). I'll check the web an install BCM SP1 if available in my version. Thank's a lot. Haavard Sue Mosher [MVP-Outlook] skrev: > BCM itself installs and uses custom forms. But BCM sometimes has what's > known as a "forms cache" problem. Clearing the cache usually fixes it. [quoted text clipped - 25 lines] > > Anyone experienced the same as me? I have tryed to restore database from > > backup, but that did not fix the problem. Great link to the solution. Just surprised my multi-phrased search of support.MS didn't dig it up. Not enough linked words. Thought that there was a solution ID in another fix that was SP1 related. It did not relieve problem. Still have not worked out solution with customer/client with XP SP2 issues to see if totally fixed and to see if that is related. Thanks! > BCM itself installs and uses custom forms. But BCM sometimes has what's > known as a "forms cache" problem. Clearing the cache usually fixes it. [quoted text clipped - 25 lines] > > Anyone experienced the same as me? I have tryed to restore database from > > backup, but that did not fix the problem. Thank you so much. I have only had this version of Outlook for two weeks and was getting very frustrated. > BCM itself installs and uses custom forms. But BCM sometimes has what's > known as a "forms cache" problem. Clearing the cache usually fixes it. [quoted text clipped - 25 lines] > > Anyone experienced the same as me? I have tryed to restore database from > > backup, but that did not fix the problem. Unfortunately, clearing the cache did not fix my 'forms cache' issue. I also installed sp1 for Outlook '03 and BCM to no avail. I did review the link you suggested below also, however, it does not appear to apply to the 'forms cache' issue. Any further suggestions Sue? > BCM itself installs and uses custom forms. But BCM sometimes has what's > known as a "forms cache" problem. Clearing the cache usually fixes it. [quoted text clipped - 25 lines] > > Anyone experienced the same as me? I have tryed to restore database from > > backup, but that did not fix the problem. You can try a more aggressive approach to clearing the forms cache. Delete the entire contents of the Forms folder that contains the Frmcache.dat file. The microsoft.public.outlook.bcm group may have other suggestions. SignatureSue Mosher, Outlook MVP Author of Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx > Unfortunately, clearing the cache did not fix my 'forms cache' issue. I also > installed sp1 for Outlook '03 and BCM to no avail. I did review the link you [quoted text clipped - 11 lines] >> 1, so you should also install Office 2003 Service Pack 1 as well as BCM SP1. >> I haven't checked whether the international versions are available yet. >> > I'm running a stand alone installation of Outlook 2003 with Business >> > Contact [quoted text clipped - 14 lines] >> > Anyone experienced the same as me? I have tryed to restore database from >> > backup, but that did not fix the problem. |
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