Address Book Error

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John Harman - 27 Sep 2004 14:03 GMT

Hi,

I have a problem opening the contacts list on my installation of outlook
2000.

Whenever I try to open the address book, or 'check names' I get:
The messaging interface has returned an unknown error. If the problem
persists, restart outlook
I have restarted outlook and the computer (XP pro SP1) a number of times,
this all started after the machine hung at shutdown. Any suggestions as to
where I should look would be appreciated.

Regards,

John

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Russ Valentine [MVP-Outlook] - 27 Sep 2004 15:21 GMT

This could be almost anything. Do some routine maintenance. You did not post
your mail support mode or information store. Assuming you are using a PST
and Corp/Workgroup mode do the following:
1. Check your PST file for errors
2. Remove and re-add the Outlook Address Book Service
3. Run Detect and Repair

Signature

Russ Valentine
[MVP-Outlook]

> Hi,
>
[quoted text clipped - 11 lines]
>
> John

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John Harman - 28 Sep 2004 13:37 GMT

Hi Russ,

Sorry for the omission, it is in IMO mode, using a PST for the messages
which appears to be fine, I've already tried detect and repair.

I assume that the outlook address book service only applied to
Corp/workgroup mode as this appears to use windows address book (john.wab)
from some extra digging i've done.

I notice that the windows address book on the start menu is also not working
now so suspect that may be connected. Renaming the john.wab file doesn't
make any difference.

Any ideas? is there a windows address book newsgroup which this would be
more appropriate to?

Thanks for your help so far.

Signature

Regards,

John

> This could be almost anything. Do some routine maintenance. You did not
> post your mail support mode or information store. Assuming you are using a
[quoted text clipped - 17 lines]
>>
>> John

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Russ Valentine [MVP-Outlook] - 28 Sep 2004 15:28 GMT

IMO is a problem. You should have told me.
You cannot do any repairs to the address book in IMO. IMO does not use the
WAB, it only uses the WAB engine from OE.
Try the other maintenance first. If that doesn't work, you'll have to
reinstall OE, not Outlook, after renaming the WAB32.DLL. Then disable and
re-enable sharing of the Address Book in OE (not Outlook).
--
Russ Valentine
[MVP-Outlook]

> Hi Russ,
>
[quoted text clipped - 42 lines]
> >>
> >> John

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