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MS Office Forum / Outlook / Contacts / January 2008

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Contacts? Address book?

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vern - 30 Sep 2004 12:41 GMT
I would like to use my Address Book off line.  However there are no entries
in it.  Can I import data from my Contacts file into the Address Book?
Sue Mosher [MVP-Outlook] - 30 Sep 2004 14:28 GMT
What "address book" are you referring to? Outlook's address book should be
exposing your Outlook Contacts folder as an address list. If it isn't, tell
us what you are seeing and in what version of Outlook.

Signature

Sue Mosher, Outlook MVP
Author of
    Microsoft Outlook Programming - Jumpstart for
    Administrators, Power Users, and Developers
    http://www.outlookcode.com/jumpstart.aspx

>I would like to use my Address Book off line.  However there are no entries
> in it.  Can I import data from my Contacts file into the Address Book?
vern - 30 Sep 2004 16:29 GMT
When I go up to the tool bar there is an icon that looks like an open book.  
When I click on it a page opens with the title "Address Book".  If I go to
the drop down menu on the right side "Show names from the:" I have two
choices - Outlook Address Book or Contacts.  When I open the Address Book
there are no entries. If I open the Contacts there is all my data for email,
phone #s, etc.

Vern

> What "address book" are you referring to? Outlook's address book should be
> exposing your Outlook Contacts folder as an address list. If it isn't, tell
> us what you are seeing and in what version of Outlook.
>
> >I would like to use my Address Book off line.  However there are no entries
> > in it.  Can I import data from my Contacts file into the Address Book?
Sue Mosher [MVP-Outlook] - 30 Sep 2004 17:29 GMT
That's exactly the way it's supposed to work. The Outlook Address Book
contains no individual entries. It contains one or more lists built from
your contacts folders.

Signature

Sue Mosher, Outlook MVP
Author of
    Microsoft Outlook Programming - Jumpstart for
    Administrators, Power Users, and Developers
    http://www.outlookcode.com/jumpstart.aspx

> When I go up to the tool bar there is an icon that looks like an open
> book.
[quoted text clipped - 4 lines]
> email,
> phone #s, etc.
vern - 30 Sep 2004 18:25 GMT
Thanks.

> That's exactly the way it's supposed to work. The Outlook Address Book
> contains no individual entries. It contains one or more lists built from
[quoted text clipped - 8 lines]
> > email,
> > phone #s, etc.
Wayne - 01 Oct 2004 10:45 GMT
Then why have a choice?  I have always wondered the same thing.  What is the
difference between the Outlook Address Book or Contacts?  Those are my 2
questions.

Thank you
Wayne

> That's exactly the way it's supposed to work. The Outlook Address Book
> contains no individual entries. It contains one or more lists built from
[quoted text clipped - 8 lines]
> > email,
> > phone #s, etc.
Sue Mosher [MVP-Outlook] - 01 Oct 2004 12:47 GMT
There is no choice. Outlook Address Book contains only address lists built
from your contacts folders, not individual entries. If you had 10 contacts
folders that you wanted to see in the Outlook Address Book, it would have 10
different lists underneath it.

Signature

Sue Mosher, Outlook MVP
Author of
    Microsoft Outlook Programming - Jumpstart for
    Administrators, Power Users, and Developers
    http://www.outlookcode.com/jumpstart.aspx

> Then why have a choice?  I have always wondered the same thing.  What is
> the
[quoted text clipped - 18 lines]
>> > email,
>> > phone #s, etc.
sharongscott - 27 Oct 2004 21:45 GMT
Hi Sue,

How do I build address lists for the Outlook Address Book?  I have lots of
contacts in my Contacts Folder and I'd like to categorize them into 2 or 3
major address books that I can choose from rather than have to search through
one large list to find someone.  How do I create multiple address books?

> There is no choice. Outlook Address Book contains only address lists built
> from your contacts folders, not individual entries. If you had 10 contacts
[quoted text clipped - 23 lines]
> >> > email,
> >> > phone #s, etc.
Sue Mosher [MVP-Outlook] - 27 Oct 2004 22:44 GMT
Each contacts folder will appear as a separate list in the address book if
you check the Outlook Address Book box on the folder's Properties dialog.

Signature

Sue Mosher, Outlook MVP
Author of
    Microsoft Outlook Programming - Jumpstart for
    Administrators, Power Users, and Developers
    http://www.outlookcode.com/jumpstart.aspx

> Hi Sue,
>
[quoted text clipped - 3 lines]
> through
> one large list to find someone.  How do I create multiple address books?
Boots - 20 Nov 2004 17:21 GMT
> Each contacts folder will appear as a separate list in the address book if
> you check the Outlook Address Book box on the folder's Properties dialog.
[quoted text clipped - 6 lines]
> > through
> > one large list to find someone.  How do I create multiple address books?
firepastor - 04 Oct 2006 02:52 GMT
Sue,

When I created contacts, I did not make separate contact folders but a
series of sub-folders under the contacts folder.  Might this be why I cannot
make your answer work?  I have checked the Outlook Address Book box but the
Address Book shows no entries.

> Each contacts folder will appear as a separate list in the address book if
> you check the Outlook Address Book box on the folder's Properties dialog.
[quoted text clipped - 6 lines]
> > through
> > one large list to find someone.  How do I create multiple address books?
Vince Averello [MVP-Outlook] - 04 Oct 2006 11:27 GMT
Are each of the subfolders marked as an address book? Right click on each,
choose Properties and go to the Outlook Address Book tab

> Sue,
>
[quoted text clipped - 4 lines]
> the
> Address Book shows no entries.
Damian - 16 Jan 2008 00:26 GMT
Hi Sue,

When I try and check the contacts properties/outlook address book tab/ "show
this folder as an email address book", the tick box is disabled

I have 1 contacts folder and 4 sub contact folders and same problem with all

> Each contacts folder will appear as a separate list in the address book if
> you check the Outlook Address Book box on the folder's Properties dialog.
[quoted text clipped - 6 lines]
> > through
> > one large list to find someone.  How do I create multiple address books?
Russ Valentine [MVP-Outlook] - 16 Jan 2008 01:24 GMT
Provide the necessary information. Just simple things like your Outlook
version and how you added the Outlook Address Book Service to your profile
would be a nice start.

Signature

Russ Valentine
[MVP-Outlook]

> Hi Sue,
>
[quoted text clipped - 19 lines]
>> > one large list to find someone.  How do I create multiple address
>> > books?
Damian - 16 Jan 2008 01:43 GMT
I upgraded from xp using office 2003 to a new computer with vista and office
2007

I used a Belkin transfer cable to do all the dirty work for me

> Provide the necessary information. Just simple things like your Outlook
> version and how you added the Outlook Address Book Service to your profile
[quoted text clipped - 23 lines]
> >> > one large list to find someone.  How do I create multiple address
> >> > books?
Judy Gleeson (MVP Outlook) - 16 Jan 2008 03:25 GMT
...and when you connected the cable, what process did you use to move the
data along it? Be specific or no-one can work out what has caused your
problem, thus how to solve it wil also remain a mystery.

Here are some tips about how to post questions:
http://support.microsoft.com/?id=555375

Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant

There are various articles about using Outlook here:
www.judygleeson.com/articles.aspx
Canberra, Australia

"What do we live for, if it is not to make life less difficult for each
other?"
George Eliot
>I upgraded from xp using office 2003 to a new computer with vista and
>office
[quoted text clipped - 36 lines]
>> >> > one large list to find someone.  How do I create multiple address
>> >> > books?
Russ Valentine [MVP-Outlook] - 16 Jan 2008 10:44 GMT
Known issue. You never use Windows Easy transfer with Outlook. It creates a
corrupt profile to which the Outlook Address Book Service cannot be added or
repaired. Create a new profile from scratch. Migrate your data correctly
this time by opening your Outlook Data File in the new profile. Instructions
are posted here daily.
Signature

Russ Valentine
[MVP-Outlook]

>I upgraded from xp using office 2003 to a new computer with vista and
>office
[quoted text clipped - 36 lines]
>> >> > one large list to find someone.  How do I create multiple address
>> >> > books?
JSharpe - 17 Dec 2004 16:05 GMT
I have a similar problem, however when I transfered my personal contact files
to my new computer the files did not load into the e-mail address tool. How
can you transfer the personal contacts to this tool without re-entering each
contact seperately?

> There is no choice. Outlook Address Book contains only address lists built
> from your contacts folders, not individual entries. If you had 10 contacts
[quoted text clipped - 23 lines]
> >> > email,
> >> > phone #s, etc.
Sue Mosher [MVP-Outlook] - 17 Dec 2004 16:10 GMT
What files? What procedure did you use to perform the "transfer"?

Signature

Sue Mosher, Outlook MVP
Author of
    Microsoft Outlook Programming - Jumpstart for
    Administrators, Power Users, and Developers
    http://www.outlookcode.com/jumpstart.aspx

>I have a similar problem, however when I transfered my personal contact
>files
[quoted text clipped - 3 lines]
> each
> contact seperately?
JSharpe - 17 Dec 2004 20:35 GMT
I have Office 2000 and I transferred my contact files and e-mail from my old
PC that used Windows 98 and then tranferred the files onto my laptop  that
uses Xp home ed. as it's operating sytem. I used the XP connection/file
transfer utlitity to perform this. The odd thing is that when I try to edit
the old contacts a script line 41 error message comes up ,which can be
cleared. Also at the header of the contact profile after the name there isw a
hyphen and then "SBE" follows.
What's up ? I have Office 2000 on the laptop.

> What files? What procedure did you use to perform the "transfer"?
>
[quoted text clipped - 5 lines]
> > each
> > contact seperately?
boycey - 19 Oct 2005 14:55 GMT
i have a similar problem. when i go into my 'address book' my contacts in
there are not the same as contacts in my email main window on the bottom left.
Also, when i open a 'new email' window and tap in a letter for the email
address i want, it brings up a few possibilities as usual. However, when  i
try and find those addresses, they are not listed in my address book!?!?

> What files? What procedure did you use to perform the "transfer"?
>
[quoted text clipped - 5 lines]
> > each
> > contact seperately?
Diane Poremsky [MVP] - 19 Oct 2005 17:22 GMT
>i have a similar problem. when i go into my 'address book' my contacts in
> there are not the same as contacts in my email main window on the bottom
> left

Are you using Outlook or Outlook Express? See Help, About if unsure. Outlook
Express displays the address book on the lower left. Outlook does not. This
list includes MSN Messenger contacts and addresses in the Windows Address
Book.

> Also, when I open a 'new email' window and tap in a letter for the email
> address i want, it brings up a few possibilities as usual. However, when
> i
> try and find those addresses, they are not listed in my address book!?!?

That is the autocomplete cache. It holds addresses of people you send email
to. You can select names and press delete to remove them.

Signature

Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)

Need Help with Common Tasks? http://www.outlook-tips.net/beginner/

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Subscribe to Exchange Messaging Outlook newsletter:
EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM

boycey - 19 Oct 2005 17:42 GMT
i know it performs an autocomplete function.
i didn't mean that. i meant that one of my contact's addresses appears with
autocomplete yet i cannot seem to locate it in my contacts list.
Also, how do i sync contacts with my addres book. it's the weirdest yet
simplest-i'd have thought- task!!

> >i have a similar problem. when i go into my 'address book' my contacts in
> > there are not the same as contacts in my email main window on the bottom
[quoted text clipped - 12 lines]
> That is the autocomplete cache. It holds addresses of people you send email
> to. You can select names and press delete to remove them.
Diane Poremsky [MVP] - 19 Oct 2005 18:35 GMT
there is nothing to sync - the outlook address book is a virtual view of the
contacts folder. make sure the folder is enabled as an address book- right
click on it and choose properties, then outlook address book.

autocomplete has nothing to do with the address book- they are two separate
functions and features. Just because an address is in one, doesn't mean it
will be in the other.

Signature

Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)

Need Help with Common Tasks? http://www.outlook-tips.net/beginner/

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Subscribe to Exchange Messaging Outlook newsletter:
EMO-NEWSLETTER-SUBSCRIBE-REQUEST@PEACH.EASE.LSOFT.COM

>i know it performs an autocomplete function.
> i didn't mean that. i meant that one of my contact's addresses appears
[quoted text clipped - 27 lines]
>> email
>> to. You can select names and press delete to remove them.
boycey - 19 Oct 2005 18:27 GMT
i know this but i can't locate some addresses which appear when using auto
correct

> >i have a similar problem. when i go into my 'address book' my contacts in
> > there are not the same as contacts in my email main window on the bottom
[quoted text clipped - 12 lines]
> That is the autocomplete cache. It holds addresses of people you send email
> to. You can select names and press delete to remove them.
Brian Tillman - 19 Oct 2005 23:16 GMT
> i know this but i can't locate some addresses which appear when using
> auto correct

The addresses you see in the autocompletion cache are completely unrelated
to the address book or Contacts folder.
Signature

Brian Tillman

kazd - 08 Sep 2005 17:15 GMT
Can you please explain to me why in the contacts file you can add a spouse
but not children, however if you pull up that contact in outlook address
book, you can input children under personal.

> There is no choice. Outlook Address Book contains only address lists built
> from your contacts folders, not individual entries. If you had 10 contacts
[quoted text clipped - 23 lines]
> >> > email,
> >> > phone #s, etc.
Sue Mosher [MVP-Outlook] - 08 Sep 2005 17:28 GMT
Not without knowing what version of Outlook you're talking about.

Signature

Sue Mosher, Outlook MVP
  Author of Configuring Microsoft Outlook 2003
    http://www.turtleflock.com/olconfig/index.htm
  and Microsoft Outlook Programming - Jumpstart for
    Administrators, Power Users, and Developers
    http://www.outlookcode.com/jumpstart.aspx

> Can you please explain to me why in the contacts file you can add a spouse
> but not children, however if you pull up that contact in outlook address
> book, you can input children under personal.
kazd - 08 Sep 2005 21:17 GMT
Sorry, I am using Outlook 2000. I have also noticed that despite adding
childrens names in the address book they do not show up in the contact
address card.

> Not without knowing what version of Outlook you're talking about.
>
> > Can you please explain to me why in the contacts file you can add a spouse
> > but not children, however if you pull up that contact in outlook address
> > book, you can input children under personal.
Sue Mosher [MVP-Outlook] - 08 Sep 2005 22:28 GMT
Don't add information in the address book. Open up the contact from your Contacts folder and add it there.

Signature

Sue Mosher, Outlook MVP
  Author of Configuring Microsoft Outlook 2003
    http://www.turtleflock.com/olconfig/index.htm
  and Microsoft Outlook Programming - Jumpstart for
    Administrators, Power Users, and Developers
    http://www.outlookcode.com/jumpstart.aspx

> Sorry, I am using Outlook 2000. I have also noticed that despite adding
> childrens names in the address book they do not show up in the contact
> address card.
>
>> Not without knowing what version of Outlook you're talking about.

>> > Can you please explain to me why in the contacts file you can add a spouse
>> > but not children, however if you pull up that contact in outlook address
>> > book, you can input children under personal.
kazd - 08 Sep 2005 22:56 GMT
There isn't the facility to add it in contacts. This is mainly for personal
use, ie Friend, spouse, children and associated birthdays for this family. Am
I asking too much here.

> Don't add information in the address book. Open up the contact from your Contacts folder and add it there.
>
[quoted text clipped - 7 lines]
> >> > but not children, however if you pull up that contact in outlook address
> >> > book, you can input children under personal.
Sue Mosher [MVP-Outlook] - 09 Sep 2005 13:38 GMT
The Children field is available on the All Fields page.

Signature

Sue Mosher, Outlook MVP
  Author of Configuring Microsoft Outlook 2003
    http://www.turtleflock.com/olconfig/index.htm
  and Microsoft Outlook Programming - Jumpstart for
    Administrators, Power Users, and Developers
    http://www.outlookcode.com/jumpstart.aspx

> There isn't the facility to add it in contacts. This is mainly for personal
> use, ie Friend, spouse, children and associated birthdays for this family. Am
[quoted text clipped - 11 lines]
>> >> > but not children, however if you pull up that contact in outlook address
>> >> > book, you can input children under personal.
kazd - 09 Sep 2005 16:44 GMT
Thanks Sue I had found that option, I just wondered why in address book on
personal tab if you click add it comes up with an icon and a box to put the
name in. I cannot understand why this facility is there when although you say
we should not add information from there it actually tells you to.

Regards
Karen

> The Children field is available on the All Fields page.
>
[quoted text clipped - 14 lines]
> >> >> > but not children, however if you pull up that contact in outlook address
> >> >> > book, you can input children under personal.
Brian Tillman - 08 Sep 2005 20:23 GMT
> Can you please explain to me why in the contacts file you can add a
> spouse but not children

Open the Conact item, choose the All Fields tab, select "Personal fields"
from the drop-down, and add the children's names in the Children field.
Signature

Brian Tillman

MzDallas - 19 Oct 2005 17:21 GMT
You did not explain why the program offers the choice.

MS Windows XP Pro 2002, Outlook 2002

From the main screen, click on the Address Book icon. (BTW, the window this
will bring up has a drop-down box on the right, and your first "choice" is
Outlook Address Book, which apparently is NOT a choice, so why does it even
display?  Why doesn't the first REAL book display?)

Click on the New Entry icon.

This brings up a window where you highlight either New Contact or New
Distribution List from the list presented, then go down to the drop-down list
at the bottom, WHICH AGAIN GIVES THE OPTION OF OUTLOOK ADDRESS BOOK, but it
you choose that, it gives the message " You cannot create entries for this
address book".

The question, exactly as before, is if we CANNOT make entries in this
supposed "address book", WHY is it CONSTANTLY offered as a choice throughout
the program?

> There is no choice. Outlook Address Book contains only address lists built
> from your contacts folders, not individual entries. If you had 10 contacts
[quoted text clipped - 23 lines]
> >> > email,
> >> > phone #s, etc.
ajgmisc - 30 Jan 2007 19:47 GMT
If I understand your (Sue') reply correctly, the two entries (i.e., Outlook
Address Book and Contacts) are not a list of two choices but a hierarchy
where the Outlook Address Book happens to only contain a single item
(Contacts)?  I guess I hadn't noticed the indentation!

Having now mastered how to mark an Outlook contacts folder "Show this folder
as an e-mail Address Book" I've got what seems to me to be a related question:
How do I get the items that are visible in Outlook's "Address Book" to be
available to other programs such as the Microsoft Fax Console?  I've read
lots of threads, etc., and have found clues (WAB/Windows Address Book versus
OAB/Outlook Address Book, etc.) -- some of which may be irrelevant to Outlook
2003 (which is what I'm using) -- but I haven't been able to configure the
Fax Console to use the Outlook Address Book.  Help?

> There is no choice. Outlook Address Book contains only address lists built
> from your contacts folders, not individual entries. If you had 10 contacts
> folders that you wanted to see in the Outlook Address Book, it would have 10
> different lists underneath it.
Sue Mosher [MVP-Outlook] - 30 Jan 2007 21:27 GMT
Signature

Sue Mosher, Outlook MVP
  Author of Configuring Microsoft Outlook 2003
    http://www.turtleflock.com/olconfig/index.htm
  and Microsoft Outlook Programming - Jumpstart for
    Administrators, Power Users, and Developers
    http://www.outlookcode.com/jumpstart.aspx
 

> If I understand your (Sue') reply correctly, the two entries (i.e., Outlook
> Address Book and Contacts) are not a list of two choices but a hierarchy
> where the Outlook Address Book happens to only contain a single item
> (Contacts)?  I guess I hadn't noticed the indentation!

Yes, that's exactly write.

> Having now mastered how to mark an Outlook contacts folder "Show this folder
> as an e-mail Address Book" I've got what seems to me to be a related question:
> How do I get the items that are visible in Outlook's "Address Book" to be
> available to other programs such as the Microsoft Fax Console?  

That would be something for the people who write the Fax Console software to work out, I'm afraid. It's not something that Outlook controls.

Signature

Sue Mosher, Outlook MVP
  Author of Configuring Microsoft Outlook 2003
    http://www.turtleflock.com/olconfig/index.htm
  and Microsoft Outlook Programming - Jumpstart for
    Administrators, Power Users, and Developers
    http://www.outlookcode.com/jumpstart.aspx

Russ Valentine [MVP-Outlook] - 30 Jan 2007 22:19 GMT
Whenever you set Outlook to be your default Contact List manager for your
operating system (Control Panel > Internet Options > Programs), Windows XP
Fax will use your Outlook Address Book.

Signature

Russ Valentine
[MVP-Outlook]

> If I understand your (Sue') reply correctly, the two entries (i.e.,
> Outlook
[quoted text clipped - 22 lines]
>> 10
>> different lists underneath it.
ajgmisc - 31 Jan 2007 00:15 GMT
I checked the setting that Russ specified and found that "Contact List" was
already set to "Microsoft Office Outlook."

I tried changing it to the other choice ("Address Book"), applying the
change, and then changing it back to see if that might give things a kick in
the right direction, but Fax Console still seems to be looking at the address
book associated with a Windows program named "Address Book" (and that address
book is empty).

I'm considering removing (uninstalling) the Windows component named "Fax
Services"  and then adding it back again because I seem to remember making
some choices when I added Fax Services originally that were relevant to my
current problem.  However, I'm not planning to do that until I hear back from
others.

At one time, I had the Fax Console showing me the Outlook Address Book.  I
believe (but am not 100% sure) that things went amiss either when I installed
a Microsoft update for Outlook or when I converted from the old format .pst
file to the format introduced with Outlook 2003.  I don't know if this is
relevant, but "About" in Fax Console shows it to be Version 5.1 (build
2600.xpsp_sp2_gdr.050301-1519: Service Pack 2).

> Whenever you set Outlook to be your default Contact List manager for your
> operating system (Control Panel > Internet Options > Programs), Windows XP
> Fax will use your Outlook Address Book.
Russ Valentine [MVP-Outlook] - 31 Jan 2007 10:12 GMT
What you claim cannot be reproduced. When you properly configure your
Outlook Address Book and set your OS to use it, Windows Fax will use it too.
You've missed something.
Signature

Russ Valentine
[MVP-Outlook]

>I checked the setting that Russ specified and found that "Contact List" was
> already set to "Microsoft Office Outlook."
[quoted text clipped - 28 lines]
>> XP
>> Fax will use your Outlook Address Book.
ajgmisc - 31 Jan 2007 12:16 GMT
Russ,

For lack of anything else to try, I figured it was reasonably harmless to
remove the Windows Component "Fax Services," reboot, and then add it back.  
Unfortunately, that turned up another problem.  I have no idea whether this
newly discovered problem underlies my Address Book problem or not.

I'll describe what I encounterd here briefly, but it will not surprised if
you and the other experts consider the Outlook discussions to be the wrong
place to be looking for help with it (if that's the case, I'd appreciate any
thoughts on where to find information!).  However, maybe it will look
familiar to someone...

When I tried to add "Fax Services" back to Windows using the Windows
Component Wizard (which I access via Add/Remove Programs), I got a series of
"Setup cannot copy the file <filename>" messages even though the files were
in the I386 folder where it was looking.  Similar problems are described in a
number of KB articles (e.g., 894351), but I've tried both resolutions listed
and neither has solved the problem.

Any constructive advice would be appreciated.

-----------------------------------------------------

> What you claim cannot be reproduced. When you properly configure your
> Outlook Address Book and set your OS to use it, Windows Fax will use it too.
[quoted text clipped - 31 lines]
> >> XP
> >> Fax will use your Outlook Address Book.
Russ Valentine [MVP-Outlook] - 31 Jan 2007 20:32 GMT
Adding and removing the Fax Service is not recommended. We have posted
information on this type of problem here:
http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835132
Signature

Russ Valentine
[MVP-Outlook]

> Russ,
>
[quoted text clipped - 72 lines]
>> >> XP
>> >> Fax will use your Outlook Address Book.
ajgmisc - 02 Feb 2007 16:03 GMT
Russ,

I believe I may indeed have a corrupted security database, as
http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835132 mentions.  However,
my attempt to get the hotfix mentioned in article 884018 was not successful
because I have an OEM copy of XP (Media Center Edition) and, therefore,
Microsoft won't provide ANY support unless I pay $59.  It strikes me as a
weird arrangement that, although MCE is a Microsoft product, Microsoft
doesn't support it because MCE is ONLY AVAILABLE on OEM PCs.  Anyway, the
tech support people for the OEM (HP) are so lame that, without suggesting
anything else first, they recommended that I do a System Restore.

I'd be willing to pay Microsoft the $59 if I had any confidence that the
hotfix was even applicable but, because I have Windows XP Media Center
Edition (2005, SP2), I'm concerned that the hotfix may not be applicable.  On
the other hand, I'm told that MCE is basically XP Pro with some added
components, so whatever the hotfix does may be relevant.  

Without access to the hotfix, I tried to re-create the local group policy
file using the steps provided in various KB articles (e.g.,
http://support.microsoft.com/default.aspx/kb/894351 ).  I can follow the
steps, but I don't really understand the Microsoft Management Console. I have
a sense that I'm not really succeeding in recreating the file (if the group
policy file is the secedit.sdb file, I know I'm not succeeding because I'm
not ending up with a new secedit.sdb).

As before, any constructive advice will be much appreciated.

===================================

> Adding and removing the Fax Service is not recommended.
> We have posted information on this type of problem here:
[quoted text clipped - 18 lines]
>> (e.g., 894351), but I've tried both resolutions listed and neither has
>> solved the problem.
ajgmisc - 29 Apr 2007 18:42 GMT
Russ and others:

I went to hell and back resolving the problem reinstalling Windows Fax
Services.  It took many telephone sessions of a Microsoft specialist calling
me from India;  he couldn't explain some of the symptoms my system was
exhibiting either.  Eventually we hit upon a procedure that succeeded in
reinstalling Fax Services.

After reinstallation, the Windows Fax Wizard showed my Outlook Address Book
as it should.  It was the disappearance of the OAB from the Fax Wizard that
started me on this ordeal in the first place.  Russ Valentine had replied to
my description of this disappearance "cannot be reproduced";  let me come
back to that in a moment because it CAN be reproduced.

Part of the difficulty may be that I'm running Windows XP Media Center
Edition (MCE) -- that was certainly part of the problem getting help with
reinstalling the Fax Services component.  Although Microsoft created XP Media
Center Edition, they don't sell it to end users and, therefore, don't provide
support for it (I had to pay).  The support is supposed to come from the
OEM's who sell MCE computers, in my case HP.

However, the problems I was trying to overcome (OAB suddenly not available
from Fax Wizard and then the inability to reinstall the Windows Fax Service)
are fairly esoteric and clearly beyond HP's Windows XP expertise.  HP tech
support supervisors that that this was over their heads and eventually told
me -- but wouldn't put it in writing --  that Microsoft should be willing to
provide free support because it has nothing per se to do with MCE.  They said
they'd been told explicitly by their management that Microsoft will support
issues that are beyond HP expertise.  Try convincing Microsoft of that!

Now, coming back to the reproducability of having access to the OAB
disappear from the Fax Wizard.  I can't tell you *what* makes it go away, but
it has done so two or three more times for me since my initial battle.  I can
get it back each time by repeating the process of reinstalling Windows Fax
Services from the Windows Component Wizard.  I'd like to be able to report
what makes it disappear (and to
know for myself), but so far I haven't been able to pinpoint a cause.  I'm
going to try to remember to open the Fax Wizard at least once or twice per
day in the hope of narrows down the cause.  If anyone can suggest a more
effective method, I'm all ears.

Andrew Garvin

---------------------

> Adding and removing the Fax Service is not recommended. We have posted
> information on this type of problem here:
> http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835132

>> Russ,
>>
[quoted text clipped - 30 lines]
>>> too.
>>> You've missed something.
Russ Valentine [MVP-Outlook] - 29 Apr 2007 19:46 GMT
Sounds to me like you were a victim of an OEM support dispute. I've never
seen this issue reported here, but no one with MCE seeks support in these
groups since they are OEM's responsibilities. It would not surprise me a bit
that Windows XP Fax wouldn't work as expected with MCE.
Signature

Russ Valentine
[MVP-Outlook]

> Russ and others:
>
[quoted text clipped - 97 lines]
>>>> too.
>>>> You've missed something.
Brian Tillman - 29 Apr 2007 20:14 GMT
> Now, coming back to the reproducability of having access to the OAB
> disappear from the Fax Wizard.  I can't tell you *what* makes it go
> away, but it has done so two or three more times for me since my
> initial battle.  I can get it back each time by repeating the process
> of reinstalling Windows Fax Services from the Windows Component
> Wizard.

It would be helpful for others in the same situation as you of you were to
post the steps required to get it back if it does disappear.
Signature

Brian Tillman

sc826 - 11 Feb 2005 20:25 GMT
Sue,
I am having the same problem with Outlook XP and OS XP Pro. I have imported
contacts into the contacts folder the same way I have done on many computers.
Imported a pst file or csv file. Both will come into the contacts directory
but do not display in the address book. The option to show this folder as an
Outlook Address Book is dimmed. I am not sure what to do. BTW your other
answer helped and I found what was wrong with my dialog box fonts. Let me
know if you need other info.
sl826

> What "address book" are you referring to? Outlook's address book should be
> exposing your Outlook Contacts folder as an address list. If it isn't, tell
> us what you are seeing and in what version of Outlook.
>
> >I would like to use my Address Book off line.  However there are no entries
> > in it.  Can I import data from my Contacts file into the Address Book?
sc826 - 11 Feb 2005 20:33 GMT
Sue,
Disregard my last post. I found my address book file had vanished. I simply
installed a new one and the problem was resolved.
sc826

> What "address book" are you referring to? Outlook's address book should be
> exposing your Outlook Contacts folder as an address list. If it isn't, tell
> us what you are seeing and in what version of Outlook.
>
> >I would like to use my Address Book off line.  However there are no entries
> > in it.  Can I import data from my Contacts file into the Address Book?

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