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MS Office Forum / Outlook / Contacts / October 2004

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David### - 06 Oct 2004 16:10 GMT
If i try to move the scroll bar on the the contacts list
or if I select a contact from the list, Outlook Closes -
no message - no warning - just closes.  What's going
on??   Win2k  Outlook 2000 SP3
Russ Valentine [MVP-Outlook] - 06 Oct 2004 23:48 GMT
Common problem. No one has found the cause or a solution. Things to try:
1. Look for a corrupt Address in your Contact Record.
2. Remove/Re-add the Outlook Address Book Service
3. Update your video drivers.
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Russ Valentine
[MVP-Outlook]

> If i try to move the scroll bar on the the contacts list
> or if I select a contact from the list, Outlook Closes -
> no message - no warning - just closes.  What's going
> on??   Win2k  Outlook 2000 SP3
David## - 07 Oct 2004 15:45 GMT
Thanx - I updated the video driver- I then remaoved and re-
added to Services "Outlook address book."  No change.  How
can I bird dog a corrupted address?  I can't see them all
because they're not accessible.  It (of course shuts) down
when I try to go thru them)

>-----Original Message-----
>If i try to move the scroll bar on the the contacts list
>or if I select a contact from the list, Outlook Closes -
>no message - no warning - just closes.  What's going
>on??   Win2k  Outlook 2000 SP3
>.
Russ Valentine [MVP-Outlook] - 07 Oct 2004 21:46 GMT
No easy way to do it.
The users who report that it works are those who claim that the address book
crashes at the same location every time. If that happens, it will narrow
down where to start examining Contact Records for corrupt addresses. I
haven't seen many users be able to reproduce this behavior.

Signature

Russ Valentine
[MVP-Outlook]

> Thanx - I updated the video driver- I then remaoved and re-
> added to Services "Outlook address book."  No change.  How
[quoted text clipped - 8 lines]
>>on??   Win2k  Outlook 2000 SP3
>>.
David# - 12 Oct 2004 15:35 GMT
It working - I exported contacts ti a .pst, deleted all, the brought them all
back in and now running ok.

> No easy way to do it.
> The users who report that it works are those who claim that the address book
[quoted text clipped - 14 lines]
> >>on??   Win2k  Outlook 2000 SP3
> >>.
 
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