Public Contacts added to favorites disappears when Outlook 2003 is restarted

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

Steve Hiner - 15 Oct 2004 00:29 GMT

One of my users has a laptop running WinXPsp2 and Outlook 2k3 sp1.
Outlook is set up to use cached exchange mode.

When I open the public folders, select the public contact list and add
it to his favorites everything works fine. I can go to the favorites
and all the contacts get synced to the local file. Unfortunately when I
close Outlook and reopen it the contact folder in favorites will be
gone. It does this consistently and it's quite frustrating for the user.

Any ideas? Should I just delete his local file and resync all his
folders? He's got a TON of email so it takes quite a long time to do
that.

Reply to this Message

Diane Poremsky [MVP] - 15 Oct 2004 00:47 GMT

Before doing anything drastic :) find and delete the xml and if any exists,
the fav files in C:\Documents and Settings\username\Application
Data\Microsoft\Outlook.

Signature

Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Join OneNote Tips mailing list: http://www.onenote-tips.net/

> One of my users has a laptop running WinXPsp2 and Outlook 2k3 sp1. Outlook
> is set up to use cached exchange mode.
[quoted text clipped - 8 lines]
> folders? He's got a TON of email so it takes quite a long time to do
> that.

Reply to this Message

Steve Hiner - 18 Oct 2004 23:20 GMT

> Before doing anything drastic :) find and delete the xml and if any exists,
> the fav files in C:\Documents and Settings\username\Application
> Data\Microsoft\Outlook.

Diane,

Thanks for that suggestion. It seems to have solved the problem. I'll
have to wait and see if it crops up again but preliminary testing
indicates it's fixed.

Steve

Reply to this Message

Rate this thread: