http://www.slipstick.com/emo/2004/up041014.htm#Q

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Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)
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> It doesn't make sense to me to have the address book sorted by first name
> when all other list forms use the last name as primary. The user should at
> least be given the option to control this feature in the address book.
> Please
> consider making this change as it would make the product more user
> friendly.