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MS Office Forum / Outlook / Fax / October 2003

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Fax Problems

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Ross - 21 Oct 2003 21:57 GMT
Running Win ME & Outlook 2000. Have a 56K modem installed
(and connected to a phone line) but am currently accessing
internet via cable modem.

Have had Winfax Starter Edition problems since it was
installed with Office 2000 but have had it working several
times.  Then I change something & have a bad time getting
it up & running again. E-mails are never a problem but
faxes sure are.

I am getting a server timeout error whenever I try to send
or receive. When sending there is no apparent server or
modem connection (again, I get a server timeout error).
Everything comes up the way it should when I try to
receive (rings, picks up, shows transferring) but there's
no notice of a fax received. (There is, however, always a
numbered file with an "FXR" extension (ie. 2051101.FXR).
The data is there but Winfax isn't communicating with the
server and/or translating it into a readable format. I
know the information is there because I can open these
files in their proper format using Symantec's
Miniviewer).  

Displaying details shows "Unable to send faxes. Timeout
occurred while communicating with server. Account:
Symantec Starter Edition SMTP server: 127.0.0.1, error
number: 0x800ccc19".
Have come across several references to this at Microsoft
but can't seem to correct the problem using their
solutions.

Modem is recognized (&I know it works), Olfaxmod & Wfxmsvr
files both show up when you press Control/Alt/Delete
(close programs box) and, as near as I can tell, all other
settings are correct according to all the troubleshooting
articles I can find.
I've had this (or something very similar) problem before
but don't know how it was corrected.

Thanks for any help
Ross
Hal Hostetler [MVP DTS] - 22 Oct 2003 06:49 GMT
This page is the probably best to be found on WinFax Starter Edition:

http://www.slipstick.com/addins/services/winfaxse.htm
WinFax SE (IMO)

The SMTP reference brings to mind a couple other articles I've seen:

http://service1.symantec.com/SUPPORT/nip.nsf/46f26a2d6dafb0a788256bc7005c3fa3/c0
6387f12de9fa2a88256cf60063c54d?OpenDocument

Microsoft Fax Monitor does not function properly after installing Norton
Internet Security
http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c78ea88256c75005f451a/71
3afacbd4135e0a88256c77007e526f?OpenDocument

Error: "Rule Default Block Netspy Trojan Horse Matched" when you start the
computer

Hal
Signature

Hal Hostetler, CPBE -- hhh@kvoa.com
Senior Engineer/MIS -- MS MVP-DTS -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ.   NBC   Channel 4
Got Blues? - www.badnewsbluesband.com

> Running Win ME & Outlook 2000. Have a 56K modem installed
> (and connected to a phone line) but am currently accessing
[quoted text clipped - 37 lines]
> Thanks for any help
> Ross
Ross - 22 Oct 2003 21:04 GMT
Thanks for the try.  Have been to Slipstick & symantec
sites before & again. I don't have Norton Internet
Security or MS Fax installed. Nor do I get a message
about "Rule Default Block Netspy Trojan Horse Matched".
Have tried increasing "server timeout" to no avail.
>-----Original Message-----
>This page is the probably best to be found on WinFax Starter Edition:
[quoted text clipped - 5 lines]
>
>http://service1.symantec.com/SUPPORT/nip.nsf/46f26a2d6dafb0a788256bc7005c3fa3/c0
6387f12de9fa2a88256cf60063c54d
?
OpenDocument
>Microsoft Fax Monitor does not function properly after installing Norton
>Internet Security
>http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c78ea88256c75005f451a/71
3afacbd4135e0a88256c77007e526f
?
OpenDocument
>Error: "Rule Default Block Netspy Trojan Horse Matched" when you start the
>computer
[quoted text clipped - 43 lines]
>
>.
Russ Valentine [MVP-Outlook] - 22 Oct 2003 21:32 GMT
Did you reconfigure your fax modem?
What changes did you make that created the problem?
Signature

Russ Valentine
[MVP-Outlook]

> Thanks for the try.  Have been to Slipstick & symantec
> sites before & again. I don't have Norton Internet
[quoted text clipped - 81 lines]
> >
> >.
Ross - 26 Oct 2003 17:04 GMT
Modem has been configured several times according to
instructions. Setup wizard says its a Class 1, Class 2 fax
modem.
Hard drive was reformatted. Data files were saved but
applications were not.  Office was re-installed.

>-----Original Message-----
>Did you reconfigure your fax modem?
[quoted text clipped - 87 lines]
>
>.
Russ Valentine [MVP-Outlook] - 26 Oct 2003 17:18 GMT
What sort of firewall are you using?
Signature

Russ Valentine
[MVP-Outlook]

> Modem has been configured several times according to
> instructions. Setup wizard says its a Class 1, Class 2 fax
[quoted text clipped - 107 lines]
> >
> >.
 
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