 |
 | Home | Contact Us | FAQ | Search & Site Map | Link to Us |
 | Sign In | Join | Other 45 Sites in Network |
| HomeDiscussionsAccessExcelInfoPathOutlookPowerPointPublisherWordDirectoryUser Groups Related Topics Outlook ExpressInternet ExplorerWindowsMS Server ProductsMore Topics ... |
MS Office Forum / Outlook / Fax / April 2004Outlook 2003 and .tif files from SBS2003
I have a user who has a workstation that cannot open or save .TIF files from the SBS fax program. Other users have no problem on their Outlook and the problem user can save and open other files types without any problems. There are no rules defined and no spam add-ons. Any help?  SignatureBob Anderson Anderson Computer Services Got any useful details on why the user can't open TIF files and what happens when the user tries? You gave us nothing to go on. SignatureRuss Valentine [MVP-Outlook] > I have a user who has a workstation that cannot open or save .TIF files from > the SBS fax program. Other users have no problem on their Outlook and the > problem user can save and open other files types without any problems. There > are no rules defined and no spam add-ons. > Any help? Either double clicking the attachment or trying to save it produces the message, "Cant create file: fax.tif Right-click the folder you want to create the file in, and then click properties on the shortcut menu to check your permissions for the folder." > Got any useful details on why the user can't open TIF files and what happens > when the user tries? You gave us nothing to go on. [quoted text clipped - 5 lines] > > are no rules defined and no spam add-ons. > > Any help? Check the system's file association for TIF files. SignatureRuss Valentine [MVP-Outlook] > Either double clicking the attachment or trying to save it produces the > message, "Cant create file: fax.tif Right-click the folder you want to [quoted text clipped - 12 lines] > > > are no rules defined and no spam add-ons. > > > Any help? Already tried that, it can open .TIF files no problem. > Check the system's file association for TIF files. > > Either double clicking the attachment or trying to save it produces the [quoted text clipped - 15 lines] > > > > are no rules defined and no spam add-ons. > > > > Any help? What is the answer to my question? Post the file association for TIF files. SignatureRuss Valentine [MVP-Outlook] > Already tried that, it can open .TIF files no problem. > [quoted text clipped - 19 lines] > > > > > are no rules defined and no spam add-ons. > > > > > Any help? Take it easy! All you said was check the association. I tried Microsoft Imaging and also fax viewer; they both work without a problem outside of Outlook. I also deleted the association completely and tried to save the attachment and it gave me the same error. I can also save other attachments such as .PDF from the same client with the same logon without a problem. Bob Anderson > What is the answer to my question? > Post the file association for TIF files. [quoted text clipped - 22 lines] > > > > > > are no rules defined and no spam add-ons. > > > > > > Any help? I'm just trying to track down the possible source of the problem. There have been some undocumented changes in file associations for TIF files in Office 2003 and something seems awry here. The default viewer for TIF files in Office 2003 is MODI. Any ideas how yours got changed? -- Russ Valentine [MVP-Outlook] > Take it easy! All you said was check the association. > I tried Microsoft Imaging and also fax viewer; they both work without a [quoted text clipped - 48 lines] > > > > > > > Bob Anderson > > > > > > > Anderson Computer Services It wasn't changed when the problem occurred. I just tried to use one of the other viewers to try an eliminate the possibility. I returned it to the defaults afterwards. I can open .TIF without any additional steps when being done through Windows Explorer etc. It just seems to be Outlook preventing the user (who happens to be the designated fax receptionist) from opening the SBS faxes. Bob Anderson > I'm just trying to track down the possible source of the problem. There have > been some undocumented changes in file associations for TIF files in Office [quoted text clipped - 58 lines] > > > > > > > > Bob Anderson > > > > > > > > Anderson Computer Services But MODI should have been your default with Office 2003. Was it? "<drive>:\Program Files\Common Files\Microsoft Shared\MODI\11.0\MSPVIEW.EXE" "%1" SignatureRuss Valentine [MVP-Outlook] > It wasn't changed when the problem occurred. I just tried to use one of the > other viewers to try an eliminate the possibility. I returned it to the [quoted text clipped - 76 lines] > > > > > > > > > Bob Anderson > > > > > > > > > Anderson Computer Services That was (and is) the program that still opens the files outside of Outlook. SignatureBob Anderson Anderson Computer Services > But MODI should have been your default with Office 2003. Was it? > "<drive>:\Program Files\Common Files\Microsoft Shared\MODI\11.0\MSPVIEW.EXE" [quoted text clipped - 86 lines] > > > > > > > > > > Bob Anderson > > > > > > > > > > Anderson Computer Services I logged onto the same station as another user and the .TIF file opens the way it is supposed to. Now what???? SignatureBob Anderson Anderson Computer Services > That was (and is) the program that still opens the files outside of Outlook. > [quoted text clipped - 106 lines] > > > > > > > > > > > Bob Anderson > > > > > > > > > > > Anderson Computer Services Fixed it. I did a detect & repair and selected the reset of all defaults and shortcuts. Still doesn't explain what caused it but onwards and upwards.... SignatureBob Anderson Anderson Computer Services > I logged onto the same station as another user and the .TIF file opens the > way it is supposed to. [quoted text clipped - 115 lines] > > > > > > > > > > > > Bob Anderson > > > > > > > > > > > > Anderson Computer Services The file association for TIF files in Outlook 2003 became very convoluted, and I suspect your settings became corrupt. For some reason in Office 2003, the file associations for ".tif" and ".tiff" have been changed to MSPaper.Document. It is the printto verb for MSPaper.Document that must be either created or changed in [HKEY_CLASSES_ROOT\MSPaper.Document\shell\printto\command] SignatureRuss Valentine [MVP-Outlook] > Fixed it. I did a detect & repair and selected the reset of all defaults and > shortcuts. [quoted text clipped - 133 lines] > > > > > > > > > > > > > Bob Anderson > > > > > > > > > > > > > Anderson Computer Services Sorry, make that the open verb. SignatureRuss Valentine [MVP-Outlook] > The file association for TIF files in Outlook 2003 became very convoluted, > and I suspect your settings became corrupt. For some reason in Office 2003, [quoted text clipped - 151 lines] > > > > > > > > > > > > > > Bob Anderson > > > > > > > > > > > > > > Anderson Computer Services You lost me on line 4 anyway. <G> I think I will stick to the settings reset if I see that again in the future rather than digging into the registry. Thanks anyway for your attempts to help. SignatureBob Anderson Anderson Computer Services >---------------------------------------------< > Sorry, make that the open verb. [quoted text clipped - 166 lines] > > > > > > > > > > > > > > > Bob Anderson > > > > > > > > > > > > > > > Anderson Computer Services I agree. I'm just interested in which settings got munged if it happens again. -- Russ Valentine [MVP-Outlook] > You lost me on line 4 anyway. <G> > I think I will stick to the settings reset if I see that again in the future [quoted text clipped - 212 lines] > > > > > > > > > > > > > > > > Bob Anderson > > > > > > > > > > > > > > > > Anderson Computer Services |
Reply to this Message |
 Sign In
 Join
 My Latest Posts My Monitored Threads My Blog My Photo Gallery My Profile My Homepage Start New Thread Enable EMail Alerts Rate this Thread
|
©2008 Advenet LLC Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.