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MS Office Forum / Outlook / Fax / July 2004Using Dialing Rules when Sending Faxes in Outlook 2003
Hi, I currently use Windows XP SP1 with Outlook 2003 and Microsoft Fax Service (I also have WinFax 10 installed but don't really use it and think I might just uninstall it). I'm wondering if there is a way to use Dialing Rules when sending a fax from Outlook 2003. I have two locations set up (home and home w/calling card) and would like to sometimes be able to send the fax from the home w/calling card location so that I can use the calling card and not end up paying for long distance. Anyone have any idea how to do this? Thanks for the help! - marc the Windows XP Fax service will not process dialing rules unless the phone number to which you are sending the fax is in "international format." Details on how to use international format to invoke dialing rules are available here: http://support.microsoft.com/?kbid=318575 Dialing Rules May Not Be Applied to Tools Such as Fax http://support.microsoft.com/?kbid=247192 You Must Enter Telephone Numbers in Canonical Form in Order to Use Dialing ules http://www.slipstick.com/config/olphone.htm Microsoft Outlook Phone Numbers If your Calling card settings are part of the per-user settings, you're out of luck with Windows XP Fax. The XP Fax Service can only run under the System account, so per-user settings are not available to it. Hal  SignatureHal Hostetler, CPBE -- hhh@kvoa.com Senior Engineer/MIS -- MS MVP-DTS -- WA7BGX http://www.kvoa.com -- "When News breaks, we fix it!" KVOA Television, Tucson, AZ. NBC Channel 4 Got Blues? - www.badnewsbluesband.com > Hi, > [quoted text clipped - 8 lines] > > - marc Hal, Thanks for the reply. I was using the correct "international format" to send the fax, but you kind of lost me regarding per-user settings vs. system account settings. Can you explain what you meant by that? Thanks! > the Windows XP Fax service will not process dialing rules unless the phone > number to which you are sending the fax is in "international format." [quoted text clipped - 28 lines] > > > > - marc Also, if there is no way to have faxes sent from Outlook using Microsoft Fax Service choose between two different locations using Dialing Rules, is there any way to insert pauses in the phone number so that I could dial the entire calling card before the fax number (i.e. [fax:14043453535PPP777777777#PPP14449045353] where 14043453535 is the calling card number, PPP are for pausing, 777777777# is the PIN number and the # after entering the PIN number, and 14449045353 is the number I'm trying to call, or something similar to this that allows pauses)?? Thanks! > Hal, > [quoted text clipped - 41 lines] > > > > > > - marc Pauses are easy it insert, use a comma wherever you want a 2 second pause (10 seconds would be 5 commas - ,,,,,). Hal SignatureHal Hostetler, CPBE -- hhh@kvoa.com Senior Engineer/MIS -- MS MVP-DTS -- WA7BGX http://www.kvoa.com -- "When News breaks, we fix it!" KVOA Television, Tucson, AZ. NBC Channel 4 Got Blues? - www.badnewsbluesband.com > Also, if there is no way to have faxes sent from Outlook using Microsoft Fax > Service choose between two different locations using Dialing Rules, is there [quoted text clipped - 58 lines] > > > > > > > > - marc Sorry, I overlooked this response...thanks for the info! > Pauses are easy it insert, use a comma wherever you want a 2 second pause > (10 seconds would be 5 commas - ,,,,,). [quoted text clipped - 67 lines] > > > > > > > > > > - marc Here's the problem you may be seeing and a solution for Windows 2000 that is NOT a solution for Windows XP because the XP Fax Service can only run under the System account: http://support.microsoft.com/?kbid=239888 Fax Service Does Not Use Dialing Rule Calling Card Information More info here: http://www.slipstick.com/addins/services/winxpfax.htm Windows XP Fax Hal SignatureHal Hostetler, CPBE -- hhh@kvoa.com Senior Engineer/MIS -- MS MVP-DTS -- WA7BGX http://www.kvoa.com -- "When News breaks, we fix it!" KVOA Television, Tucson, AZ. NBC Channel 4 Got Blues? - www.badnewsbluesband.com > Hal, > [quoted text clipped - 41 lines] > > > > > > - marc Here is where I'm getting confused. From what I understand of what you're saying, per-user settings such as calling cards and other settings that are input in dialing rules cannot be used with the Fax Service and while there was a work-around to use these in Windows 2000 there is no longer any work-around to use them in Windows XP. However, if I attempt to send a fax from the fax console, there is a wizard that guides me through sending the fax, and in that wizard I can change the dialing rules location to one in which I've set up a calling card, and then the fax actually dials the calling card first. Therefore, I'm wondering if there is any way this can be accomplished when sending a fax using Outlook. If not, is there any way to input pauses in the fax number within Outlook? Also, just out of curiosity, what do you use to track, read, and respond to newsgroup messages? I am currently using Outlook Express, but its a bit difficult to use it to track my sent messages for replies so I know when my questions have been responded to. Do you have something that might work better for this? The perfect solution for me would be something that would email me when a reply has been posted to one of my messages...any ideas? Thanks! - marc > Here's the problem you may be seeing and a solution for Windows 2000 that is > NOT a solution for Windows XP because the XP Fax Service can only run under [quoted text clipped - 60 lines] > > > > > > > > - marc Anyone have any ideas why you can use different dialing rules locations when sending faxes through the Microsoft Fax Console but not when you send them via Outlook...or is there some way that I am just missing? Thanks! > Here is where I'm getting confused. > [quoted text clipped - 88 lines] > > > > > > > > > > - marc You're not missing a thing, that's how it works. You can do it from the Fax Console, but not from Outlook for the reasons I gave. XP Fax has a number of shortcomings, as you're discovering. One of them is less integration with Outlook than earlier Microsoft fax systems provided; another is lack of Distinctive Ring support (see the Slipstick.com link I posted). Anything you might be able to do in the form of suggestions to Microsoft about fixing these shortcomings would be richly welcome by MANY folks. Hal SignatureHal Hostetler, CPBE -- hhh@kvoa.com Senior Engineer/MIS -- MS MVP-DTS -- WA7BGX http://www.kvoa.com -- "When News breaks, we fix it!" KVOA Television, Tucson, AZ. NBC NBC-IN Got Blues? - www.badnewsbluesband.com > Anyone have any ideas why you can use different dialing rules locations when > sending faxes through the Microsoft Fax Console but not when you send them > via Outlook...or is there some way that I am just missing? Thanks! |
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