Can't Create file: FAX.TIF...

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johndpeterson - 09 May 2005 21:21 GMT

Faxes are sent from SBS 2003 to a dedicated mailbox that is accessed by
several users as a tiff file attachment named "FAX.TIF. On one laptop only,
running Outlook 2003 with all current patches on a Windows XP Professional
SP2 fully patched system, the user receives a dialog titled "Microsoft Office
Outlook" with the text "Can't create file: FAX.TIF. Right-click the folder
you weant to create the file in, and then click Poroerties on the shortcut
menu to check your permissions for the folder." when double-clicking the
attachment to open it. Ditto error message when attempting to save it to the
file system.

Does anyone know where the default folder is located and named?

I'm guessing at this point that i've got a corrupted temporary file index
that needs to be purged or the pointer to the correct folder has been
corrupted.

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John D. Peterson
(916) 792-5163

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Russ Valentine [MVP-Outlook] - 09 May 2005 23:02 GMT

What steps produce this error?
Is the entire Office Suite installed or just Outlook?

Signature

Russ Valentine
[MVP-Outlook]

> Faxes are sent from SBS 2003 to a dedicated mailbox that is accessed by
> several users as a tiff file attachment named "FAX.TIF. On one laptop
[quoted text clipped - 14 lines]
> that needs to be purged or the pointer to the correct folder has been
> corrupted.

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johndpeterson - 10 May 2005 18:08 GMT

1. - Open e-mail message
2. - Double-click on attachment

Yes, the entire Office Suite is installed:

> What steps produce this error?
> Is the entire Office Suite installed or just Outlook?
[quoted text clipped - 16 lines]
> > that needs to be purged or the pointer to the correct folder has been
> > corrupted.

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Russ Valentine [MVP-Outlook] - 10 May 2005 22:55 GMT

Then check the file association for TIF files.
It should be:
"<drive>:\Program Files\Common Files\Microsoft Shared\MODI\11.0\MSPVIEW.EXE"
"%1"

Signature

Russ Valentine
[MVP-Outlook]

> 1. - Open e-mail message
> 2. - Double-click on attachment
[quoted text clipped - 27 lines]
>> > that needs to be purged or the pointer to the correct folder has been
>> > corrupted.

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Scott - 27 May 2005 00:32 GMT

I'm having the same problem, I'm using sbs2003 and I have Office 2003 install
on clients. I have the file you mentioned but I do not no what the 1% is?
coulkd you help further?

Signature

Scott

> Then check the file association for TIF files.
> It should be:
[quoted text clipped - 31 lines]
> >> > that needs to be purged or the pointer to the correct folder has been
> >> > corrupted.

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Russ Valentine [MVP-Outlook] - 27 May 2005 03:36 GMT

Could you post a question more clearly?

Signature

Russ Valentine
[MVP-Outlook]

> I'm having the same problem, I'm using sbs2003 and I have Office 2003
> install
[quoted text clipped - 42 lines]
>> >> > been
>> >> > corrupted.

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Scott - 27 May 2005 21:52 GMT

I am having the same problem that John is having. A computer on my Small
Business server 2003 network is recieving the message "Can't create file:
FAX.TIF. Right-click the folder you weant to create the file in, and then
click Properties on the shortcut menu to check your permissions for the
folder." I have check your previous statement and I do have the file you
mentioned "<drive>:\Program Files\Common Files\Microsoft
Shared\MODI\11.0\MSPVIEW.EXE" I do not see "%1" I also don't see "%1" on
the computers that do not have the problem?

Signature

Scott

> Could you post a question more clearly?
> > I'm having the same problem, I'm using sbs2003 and I have Office 2003
[quoted text clipped - 43 lines]
> >> >> > been
> >> >> > corrupted.

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johndpeterson - 27 May 2005 23:02 GMT

I've tried both reselecting the executable for "Microsoft Office Document
Imaging" and "Windows Picture and Fax Viewer". After a system restart to make
sure that the change took, the problem remains with the error message no
matter which viewer is chosen.

Just to make sure that this was not OS related, I created a "test.tif" file
on the Desktop and successfully opend it with both viewers so as far as I can
tell the problem is limited to Outlook.

> Then check the file association for TIF files.
> It should be:
[quoted text clipped - 31 lines]
> >> > that needs to be purged or the pointer to the correct folder has been
> >> > corrupted.

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Russ Valentine [MVP-Outlook] - 27 May 2005 23:28 GMT

Odd. Cannot repro and have never seen it reported. You're both just trying
to open a Fax in an Outlook Inbox that has been received as a TIF
attachment, right?
I have no way of testing SBS Fax and so far these 2 are the only reports of
this behavior. Might be related to the SBS Fax Transport. Might try an SBS
group.

Signature

Russ Valentine
[MVP-Outlook]

> I've tried both reselecting the executable for "Microsoft Office Document
> Imaging" and "Windows Picture and Fax Viewer". After a system restart to
[quoted text clipped - 49 lines]
>> >> > been
>> >> > corrupted.

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Scott - 27 May 2005 23:22 GMT

I have found this answer but my spanish is a little rusty

Pergunta: Quando recebo um fax, recebo uma mensagem com um anexo, um
ficheiro .tif. Quando dou duplo clique no anexo por vezes dá este erro:
"Can't create file : FAX.TIF. right-click the folder you want to create the
file in, and then click Properties on the shorcut menu to chec your
permissions for the folder."
Não percebo porque é que isto acontece, ainda para mais sou administrador da
máquina.

Resposta:

Utiliza o REGEDIT.EXE e localiza a chave:
My Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Security
Altera a chave "OutlookSecureTempFolder", mudando "Temporary Internet Files"
por "Temp". Por exemplo:
VALOR ANTIGO: C:\Documents and Settings\ricardosilva\Local
Settings\Temporary Internet Files\OLK33\ (pode ser diferente de 33)
VALOR NUEVO: C:\Documents and Settings\ricardosilva\Local Settings\Temp\OLK33\
Reinicia Microsoft Outlook.

Signature

Scott

> Faxes are sent from SBS 2003 to a dedicated mailbox that is accessed by
> several users as a tiff file attachment named "FAX.TIF. On one laptop only,
[quoted text clipped - 11 lines]
> that needs to be purged or the pointer to the correct folder has been
> corrupted.

Reply to this Message

johndpeterson - 30 May 2005 18:41 GMT

My Spanish is non-existent, but using Babelfish at Altavista and stumbling
through I did make the change at My
Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security
registry key "OutlookSecureTempFolder" location path pointer, from
"...\Temporary Internet Files\..."
to "...\Temp\...".

However, I also ran Norton SystemWorks CleanSweep - Fast & Save Cleanup as
well as Windows Disk Cleanup, selecting everything except "Office Setup
Files", "Temporary Offline Files" and "Compress old files".

I then restarted Outlook and the problem was resolved.

I relooked in the registry and "OutlookSecureTempFolder" path had reverted
from "...\Temp\..." back to "...\Temporary Internet Files\..." so I expect
the cure may be more related to trashing corrupted temporary files than the
registry key setting.

> I have found this answer but my spanish is a little rusty
>
[quoted text clipped - 32 lines]
> > that needs to be purged or the pointer to the correct folder has been
> > corrupted.

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mrecomm101 - 23 Mar 2006 06:06 GMT

I am having this same problem with a User in a Small Business Server 2003
setup. I cannot open, save or do anything with a FAX.TIF attachment. I have
checked permissions to the secure folder (and every other folder) and its
fine. I cannot save the file to anywhere on the server. I even deleted the
User in Active Directory and recreated them -- still cannot open the FAX.TIF
file. File association is set. Secure folder location is set to D:\Documents
and Settings\temp. I have done a disk cleanup. I'm out of options. Does
anyone have any ideas?

>My Spanish is non-existent, but using Babelfish at Altavista and stumbling
>through I did make the change at My
[quoted text clipped - 19 lines]
>> > that needs to be purged or the pointer to the correct folder has been
>> > corrupted.

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mrecomm101 - 23 Mar 2006 06:53 GMT

I found the solution!
http://support.microsoft.com/default.aspx?scid=kb;en-us;268744

The bit of information missing was that you had to change the registry while
logged in as the User.

>I am having this same problem with a User in a Small Business Server 2003
>setup. I cannot open, save or do anything with a FAX.TIF attachment. I have
[quoted text clipped - 10 lines]
>>> > that needs to be purged or the pointer to the correct folder has been
>>> > corrupted.

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