WinFax?
Ask Symantec. Most likely a known issue since WinFax rarely functions as it
should with Outlook.

Signature
Russ Valentine
[MVP-Outlook]
>I am running Winfax and have a folder in Outlook 2002/SP3 called Winfax Fax
> logs, which shows the faxes titles but I cannot preview them. I get the
> message "Can't open the item as the service provider doesn't support the
> operation"
> How can I get this to function.