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MS Office Forum / Outlook / Fax / March 2008Problem with Windows XP FAX Services
I have a strange problem after installing WinXP FAX services. I am running XP MCE SP2 on a Dell XPS410 with all security and hotfixes done. I use Trend Micro Internet Security 2007. After re-booting, the desktop comes up normally but I can't do anything for several minutes with a number of applications such as IE6 or Control Panel Add/Remove Programs. These hang for several minutes. Eventually they will run. Un-intstalling Fax Services cures the problem. The FAX service does work just fine once up and running. I have tried auto answer off and automatic. Having the phone line connected to the modem makes no difference. I didn't go into Outlook to configure anyhting there since I do not use Outlook. Process Explorer doesn't show any activity other System Idle Process during the hang. Once whatever is hanging is done then I see changes and additions to the Processes in Process Explorer. I looked at the Microsoft Knowledge Base, also Bruces Printing Pages and Slipstick.com but didn't see any comments about this problem. A Google search didn't come up with similar problems. Anybody have any ideas? Thank you Rich Rather a vague, convoluted story. Why did you suspect the Fax Service in the first place? What made you think uninstalling it would help? If I were you I'd be looking for more concrete steps to reproduce your problem, error messages, and Event viewer. Trust me, no one has reported anything like it, especially in this group, which is for Outlook.  SignatureRuss Valentine [MVP-Outlook] >I have a strange problem after installing WinXP FAX services. I am running >XP MCE SP2 on a Dell XPS410 with all security and hotfixes done. I use [quoted text clipped - 23 lines] > > Rich I suspected it because it was the only change I had made. When I remove FAX services the problem goes away. There were no error messages but I'll look at the event viewer and logs. Sorry about posting here. This seems to be a news group with active users. Thank you. > Rather a vague, convoluted story. Why did you suspect the Fax Service in > the first place? What made you think uninstalling it would help? [quoted text clipped - 29 lines] >> >> Rich I would post in the XP Fax group. Perhaps someone there has seen it. I would still post a lot more detail that "it was the only change I made." That would mean nothing to someone who wasn't watching what you were doing. SignatureRuss Valentine [MVP-Outlook] >I suspected it because it was the only change I had made. When I remove FAX >services the problem goes away. [quoted text clipped - 38 lines] >>> >>> Rich My Internet provider doesnt have an XP Fax group available. I'll do some more digging. I found a number of error events logged oin the event viewer to investigate. Thank you again >I would post in the XP Fax group. Perhaps someone there has seen it. I >would still post a lot more detail that "it was the only change I made." [quoted text clipped - 43 lines] >>>> >>>> Rich What does that have to do with your Internet provider? Use the Microsoft public news server. That's where you're posting, you know. SignatureRuss Valentine [MVP-Outlook] > My Internet provider doesnt have an XP Fax group available. I'll do some > more digging. I found a number of error events logged oin the event viewer [quoted text clipped - 50 lines] >>>>> >>>>> Rich I was lazy! Thank you again for the info. > What does that have to do with your Internet provider? > Use the Microsoft public news server. That's where you're posting, you [quoted text clipped - 54 lines] >>>>>> >>>>>> Rich I just checked the Microsoft public news server. It has the same groups that I have now. There is no specific XP Fax group, the closest is windowsxp.print_fax. Thank you again >I was lazy! > [quoted text clipped - 58 lines] >>>>>>> >>>>>>> Rich That's the one. SignatureRuss Valentine [MVP-Outlook] >I just checked the Microsoft public news server. It has the same groups >that I have now. There is no specific XP Fax group, the closest is [quoted text clipped - 65 lines] >>>>>>>> >>>>>>>> Rich I solved the problem. I guess it was a print problem sort of. There were two error messages in the Event Viewer with Fax Services enabled: One for a Brother Print Spooler and one for Intel Quick Recovery. The Spooler was still in Services even though I had uninstalled the Brother long ago. I disabled the spooler and deleted all the lurking Brother files that the un-instsller left behind. I disabled the Intel Quick Recovery. No more hanging applications. Interesting that the problem and error logs only occur with Fax Services enabled. Thanks for the advice. Rich > That's the one. >>I just checked the Microsoft public news server. It has the same groups [quoted text clipped - 66 lines] >>>>>>>>> >>>>>>>>> Rich
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