Hello!

Sounds suspisious - what do you mean 'obtained'? If it's some 3rd party tool,
it could be the reasons for your troubles...
What version of MS Word do you have?

Anyway, all needed setup and informations could be found on my
site "Cyrillic (Russian): instructions for Windows and Internet":
  http://RusWin.net

but here are some quick tips:

To work with Cyrillic, you need to do 2 separate things:
1) Enable Cyrillic in Windows itself Fonts and Keyboard
2) Tune-up an applications to work with Cyrillic via is menu -
  being it Outlook Express or another application

1) Windows 2000 has all needed _fonts_ so a user can _read_
  say Cyrillic Web pages at once, no tune-up is needed.
  It's covered in the Fonts and Encodings section of my site -
  you DO need to become familiar with Encodings because you
  want to use Cyrillic in e-mail

  But _keyboard_ tools under Windows 2000 require some activation
  steps - please read 'Russian Keyboard' section of my site

Now when you have both Fonts and Keyboard available, you can start
tuning up Outlook Express - please see tune-up instruction in the
'Russian in Browsers/Mail/News' section of my site