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MS Office Forum / Outlook / Interop / January 2005Outlook 2000 w. XP SP2 new mail not received
I have several users using Outlook 2000 on an XP Professional SP2 machine to contact an Exchange 2003 mail server. Since installing SP2 on their desktop machines their Outlook seems not to get notified about any new mail received. As soon as they click on another folder though, the mail appears. Haven't been able to find anything in TechNet. Does anyone here have any ideas? Thanks  SignatureLiam Likely an issue with the firewall update SP2 includes. New mail notifications rely on UDP connectivity which may have ben altered by the firewall update: http://support.microsoft.com/?kbid=815052 Windows XP-Based Clients Do Not Receive "New Mail" Notification Messages After You Install Service Pack 1 Hal SignatureHal Hostetler, CPBE -- hhh@kvoa.com Senior Engineer/MIS -- MS MVP-S/U -- WA7BGX http://www.kvoa.com -- "When News breaks, we fix it!" KVOA Television, Tucson, AZ. NBC Channel 4 Still Cadillacin' - www.badnewsbluesband.com > I have several users using Outlook 2000 on an XP Professional SP2 machine to > contact an Exchange 2003 mail server. Since installing SP2 on their desktop [quoted text clipped - 4 lines] > > Thanks Thanks for that. It did turn out to be the SP2 firewall blocking UDP. I also finally located a TechNet article on the subject (839226) although I haven't been able to find that reference online, only on our subscriber disks. Essentially to fix it you have to add Outlook to the list of Exceptions in the firewall. I set the scope to the subnet of our mail server, applied the policy and clients got their notifications again. SignatureLiam > Likely an issue with the firewall update SP2 includes. New mail > notifications rely on UDP connectivity which may have ben altered by the [quoted text clipped - 16 lines] >> >> Thanks |
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