Outlook 2002 locks up with Word as Editor when replying to some em

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

Larry S - 13 May 2005 07:50 GMT

I have Office XP (2002) and use Outlook for my email, generally using Word as
my email editor. I occasionally run into a problem when I try to reply to or
forward specific emails, usually from the same senders, where Outlook totally
locks up as soon as I click on the reply button. Not only do I have to use
the Task Manager to close Outlook so I can restart it, I also need to close
Word, and then I have to go into processes in the Task Manager and end the
Word process which is still going on, even though Word has been closed. If I
don't do this, the only other way to get Outlook email working again is to
reboot the computer. If I turn off Word as email editor, I can then reply to
these emails with no problem, otherwise it would happen again.

The one thing the emails seem to have in common is one or more image tags
with a source code that looks something like this:
src="mhtml:mid://00000018/!cid:00d701c54116$01ead3e0$c217480c@D2DZJD21". I
copied that one right from the view source page on one such email I recently
received. Can anyone tell me what might be causing this, and, more
important, how to fix it? I don't want to stop using Word as my email
editor.

Signature

Larry S.
SF Bay Area

Reply to this Message

Diane Poremsky [MVP] - 13 May 2005 14:08 GMT

try renaming normal.dot and see if it helps.

Signature

Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Join OneNote Tips mailing list: http://www.onenote-tips.net/

>I have Office XP (2002) and use Outlook for my email, generally using Word
>as
[quoted text clipped - 23 lines]
> important, how to fix it? I don't want to stop using Word as my email
> editor.

Reply to this Message

Larry S - 13 May 2005 17:31 GMT

Hi Diane,

Thanks for your suggestion. Don't I need to have normal.dot for Word to
operate properly? One of the reasons I use Word as my email Editor is
becasuse I use some memorized autotext entries as signatures. Is normal.dot
necessary to continue using those, or is it irrelevant? Thanks.

Larry

> try renaming normal.dot and see if it helps.
>
[quoted text clipped - 25 lines]
> > important, how to fix it? I don't want to stop using Word as my email
> > editor.

Reply to this Message

Diane Poremsky [MVP] - 15 May 2005 00:48 GMT

rename it and word will create a new copy the next time it loads.

Signature

> Hi Diane,
>
[quoted text clipped - 41 lines]
>> > important, how to fix it? I don't want to stop using Word as my email
>> > editor.

Reply to this Message

Larry S - 15 May 2005 05:31 GMT

Hi Diane,

Are the autotext entries part of normal.dot, or are they in some other file?
If they are part of normal.dot, then how can I get them all to transfer to
the new normal.dot after the rename.

By the way, what folder do I find normal.dot in? Thanks.

Larry

> rename it and word will create a new copy the next time it loads.
>
[quoted text clipped - 43 lines]
> >> > important, how to fix it? I don't want to stop using Word as my email
> >> > editor.

Reply to this Message

Diane Poremsky [MVP] - 16 May 2005 14:43 GMT

I'm not sure where the autotext entries are offhand, that's why you rename
it instead of deleting until you see if it is the solution. If it isn't,
delete the new one and rename the old. if it fixes the problem, then figure
out how to move things stored in it that you don't want to recreate.

The easiest way to find it is using search - choose the advanced option to
search all hidden files and folders, and system files, and search the
windows drive (usually c:)

> Hi Diane,
>
[quoted text clipped - 63 lines]
>> >> > email
>> >> > editor.

Reply to this Message