Problems with Outlook

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DBAMRL - 05 Jul 2005 17:06 GMT

I am using a Pent 4, 2 Ghz, 512 Mb, runnin XP Pro sp1

I have Office 2000 Pro.

When I install sp2 for XP PRO Outlook starts acting up. The "Customize
Outlook Today" button stops working. Radom error message pop up
intermitttently. And somtimes I can not open my .PST files.

Installing the upgrades/updates for Outlook/Office from microsoft do not
correct this. Using the repair feature in Outlook does not correct this.

A friend who uses Office 2000 Premuim with XP PRO sp2 has the same problem.

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Brian Tillman - 05 Jul 2005 19:35 GMT

> I have Office 2000 Pro.
>
> When I install sp2 for XP PRO Outlook starts acting up. The
> "Customize Outlook Today" button stops working.

Known issue. See http://support.microsoft.com/?id=820575

> Radom error message
> pop up intermitttently. And somtimes I can not open my .PST files.

The exact text of those messages would be helpful in diagnosing the problem.

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Brian Tillman

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DBAMRL - 05 Jul 2005 20:50 GMT

> > I have Office 2000 Pro.
> >
[quoted text clipped - 7 lines]
>
> The exact text of those messages would be helpful in diagnosing the problem.

Thank You
DBAMRL

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Brian Tillman - 05 Jul 2005 21:25 GMT

> I have already reformatted the drive and reinstalled XP, AGAIN.
> Outlook is working just fine, and untill I find an answer I will not
> download sp2.

I think you're making a mistake. Why not read the article whose link I sent
you?

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Brian Tillman

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DBAMRL - 07 Jul 2005 14:26 GMT

> > I have already reformatted the drive and reinstalled XP, AGAIN.
> > Outlook is working just fine, and untill I find an answer I will not
> > download sp2.
>
> I think you're making a mistake. Why not read the article whose link I sent
> you?

I had already reformatted and reinstalled XP before I even wrote the post.
I am used to it, XP crashed a few times per year on both of my computers.

I did receive one of those error messages again, twice, after implementing
the article. "Unable to update public free/busy data. operation failed"
they occured when shutting down Outlook.

And I can open only one of my .PST files. When I eneter the password for
the others, I keep receiving the incorrect password message. I know the
password, and the one I can open accepts its password. When I click on the
help button in the open dialog box I get "The help file mapping for personal
folders could not be located in the [help file mappings] section of
MAPISVC.INF. Contact administrator.

Thank you again for getting me this far.

DBAMRL

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Brian Tillman - 07 Jul 2005 17:45 GMT

> And I can open only one of my .PST files. When I eneter the password
> for the others, I keep receiving the incorrect password message. I
> know the password, and the one I can open accepts its password. When
> I click on the help button in the open dialog box I get "The help
> file mapping for personal folders could not be located in the [help
> file mappings] section of MAPISVC.INF. Contact administrator.

There's a toll that can strip out a PST password. See if it helps:
http://www.computerhope.com/download/updates/pst19upg.zip

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Brian Tillman

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DBAMRL - 07 Jul 2005 19:55 GMT

> > And I can open only one of my .PST files. When I eneter the password
> > for the others, I keep receiving the incorrect password message. I
[quoted text clipped - 5 lines]
> There's a toll that can strip out a PST password. See if it helps:
> http://www.computerhope.com/download/updates/pst19upg.zip

Thank you so much Mr Tillman, that toll was a GodSend.
You're 2 for 2. I am eagerly awaiting your ideas on those two error
messages.

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Brian Tillman - 08 Jul 2005 19:51 GMT

I'll try the second one first.

> When
> I click on the help button in the open dialog box I get "The help
> file mapping for personal folders could not be located in the [help
> file mappings] section of MAPISVC.INF. Contact administrator.

See if something here helps:
http://msdn.microsoft.com/library/default.asp?url=/library/en-us/mapi/html/cc454
a12-a3e3-4c2a-b62e-42912b9ad4e6.asp

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Brian Tillman

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DBAMRL - 10 Jul 2005 16:36 GMT

> I'll try the second one first.
>
[quoted text clipped - 5 lines]
> See if something here helps:
> http://msdn.microsoft.com/library/default.asp?url=/library/en-us/mapi/html/cc454
a12-a3e3-4c2a-b62e-42912b9ad4e6.asp

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Brian Tillman - 08 Jul 2005 19:53 GMT

> I did receive one of those error messages again, twice, after
> implementing the article. "Unable to update public free/busy data.
> operation failed" they occured when shutting down Outlook.

Click Tools>Options>Calendar Options>Free/Busy Options and tell me what's in
that dialogue box.

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Brian Tillman

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Don - 13 Dec 2005 15:31 GMT

I have the same issue with the ""Unable to update public free/busy data.
operation failed" message. Tools>Options>Calendar Options>Free/Busy Options
information is publish 2 months of Calendar free busy information on the
server and update free busy information on the server every 15 minutes.
I use the calendar for my own use and do not share it on a network at all.
Should I change these settings and if so, to what?

> > I did receive one of those error messages again, twice, after
> > implementing the article. "Unable to update public free/busy data.
> > operation failed" they occured when shutting down Outlook.
>
> Click Tools>Options>Calendar Options>Free/Busy Options and tell me what's in
> that dialogue box.

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