Hi
I have a clients laptop with Outlook 2000 installed.
Windows XP Pro OS. For no apparent reason Outlook has
started playing up. It takes an ag to load and when it
does altho it appears ok it cannot be used, the minute
one tries to say, "reply" to an email (an mail~) or
compose new mail, whatever option is chosen the system
just hangs with an hourglass display. The only way out is
to end the task completely. A system restore seems to work
very briefly but then the problem reappears within one or
two uses of Outlook.
I do not want to have to wipe the whole laptop but in the
past, I know that when I have uninstalled Outlook to try
and resolve a problem, it does not seem to fully uninstall
as reinstallation seems to put everything back as it was.
Any suggestions would be gratefully received, in
particular, I would like to know the cause of this problem
(if possible) as it will help my understanding for the
future.
Thanks all who take the tiem to read this.
Lisa
Jocelyn Fiorello [MVP - Outlook] - 15 Jan 2004 03:19 GMT
You may have a corrupted outcmd.dat file. This is the file that stores your
toolbar customizations, and when it becomes corrupted, it sometimes causes
hangups. Try renaming or deleting your outcmd.dat file while Outlook is
closed. Renaming it might be the best idea if you have a lot of
customizations that you'd prefer not to lose; that way if renaming the file
doesn't solve your problem, you may be able to restore it later when you do
get Outlook working properly again.
Note: Since you're using Windows XP, you'll need to search in hidden and
system folders to find the outcmd.dat file.

Signature
Jocelyn Fiorello
MVP - Outlook
*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***
> Hi
>
[quoted text clipped - 22 lines]
>
> Lisa
lawoffice of jackharrell@earthlink.net - 20 Jan 2004 21:04 GMT
Hi Lisa:
I am searching MS website for help with a problem I have
just started encountering with Outlook. The program hangs
whenever I switch to a different application. I have to
got to task manager and I find that it is not responding
and I have to end task.
Did you get any answers to your inquiry regarding the
hanging problem?
Thanks
jack h.
>-----Original Message-----
>Hi
[quoted text clipped - 25 lines]
>
>.