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MS Office Forum / Outlook / Printing / November 2006Headers disappear (randomly) when printing received e-mails
I am running Microsoft Office Basic Edition 2003 and only just recently encountered this problem. Everything seems find and suddenly I get an e-mail whose headers just won't print which of course creates a huge problem as they are for my boss and he needs to see that information. Any ideas of how to solve this? cheers, M I'm seeing the same thing. I reported it in the Vista/IE7 beta. If anyone in the beta wants to jump on with additional information, or just to say you're seeing the same thing too, it's feedback ID 236938. >I am running Microsoft Office Basic Edition 2003 and only just recently > encountered this problem. Everything seems find and suddenly I get an [quoted text clipped - 4 lines] > > Any ideas of how to solve this? cheers, M We are reporting the same problem. From what I have been able to isolate, it appears to happen when an email is scanned by our spam filter (non-Microsoft) but is automatically passed due to the sender being on our whitelist. I figured this out by examining the header information on those messages that will not print the message header versus those that do. Is there any feedback from Microsoft yet? As a law firm we need this information for our filing system. thanks Jenn > I'm seeing the same thing. I reported it in the Vista/IE7 beta. If anyone > in the beta wants to jump on with additional information, or just to say [quoted text clipped - 8 lines] > > > > Any ideas of how to solve this? cheers, M What spam filter are you using? In my case, this does not appear to be related to spam filtering. I'm just using the IMF in Exchange 2003 SP2 for spam. Are you referring to the actual Internet header info - as in when you open the message and click Tools -> Options? That info is generally not present on messages delivered within your Exchange org, such as a mail you send directly or forward to a co-worker. I've confirmed that in my case, whether or not the message contains the Internet headers is independent of the printing issue we're having. The printing issue is just that the To, From, and Subject info does not print, but I've seen that behavior on messages that do and don't contain the Internet headers. No feedback from Microsoft yet, but my bug report is still active. If you're in the Vista/Longhorn/IE7 beta, please add your comments or note that you can reproduce the issue. I've had a few different issues with IE7 on various PCs, and I'd guess there will be some patches or an update fairly soon. MS is heavily invested in the success of IE7, so I don't think they'll leave these issues open any longer than they have to. > We are reporting the same problem. From what I have been able to > isolate, it appears to happen when an email is scanned by our spam [quoted text clipped - 23 lines] >> > >> > Any ideas of how to solve this? cheers, M > In my case, this does not appear to be related to spam filtering. I'm just > using the IMF in Exchange 2003 SP2 for spam. [quoted text clipped - 16 lines] > the success of IE7, so I don't think they'll leave these issues open any > longer than they have to. Same problem here. "Solved" it by rolling back to IE6. Doesn't bother me much since I use Firefox 2.0 as my default browser anyway. :) Running Win XP Pro SP2 connected to a NetWare 4.2 server. Using Outlook 2000 for e-mail and Spambayes for spam filter. And no, I am *not* using Word as my e-mail editor. Steve I am experiencing exactly the same problem with Outlook 2002. As in your case, it began only recently, following a download of the most recent WINDOWS XP update. It seems to be limited to e-mails sent in HTML rather than plain text. In fact, there is an instruction on Outlook Help that states that the message headers on HTML messages will not print and the e-mail must be converted to plain text. However, messages in HTML received prior to about 11/1/2006 always printed with headers. Also, converting messages to plain text removes all formatting and special features, which is undesirable. I wonder whether this problem is the result of some feature of the recent update. > I am running Microsoft Office Basic Edition 2003 and only just recently > encountered this problem. Everything seems find and suddenly I get an e-mail > whose headers just won't print which of course creates a huge problem as they > are for my boss and he needs to see that information. > > Any ideas of how to solve this? cheers, M |
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